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29
realización de una llamada
Cuando llame al servicio de asistencia de HP, deberá encontrarse cerca del
equipo y de la impresora. Se le pedirá que facilite la siguiente información:
Número de modelo de la impresora (situado en la parte delantera).
Número de serie de la impresora (situado en la parte inferior).
Sistema operativo del equipo.
Versión del controlador de la impresora
PC con Windows: Para ver la versión del controlador de la impresora,
haga clic con el botón derecho del ratón en el icono de la tarjeta de
memoria situado en la barra de tareas de Windows y seleccione
Acerca de.
Macintosh: Para ver la versión del controlador de la impresora, utilice
el cuadro de diálogo Print (Imprimir).
Mensajes que aparecen en la pantalla LCD de la impresora o en el
monitor del equipo.
Respuestas a las siguientes preguntas:
¿Se ha producido antes la situación que expone en su llamada?
¿Puede recrear la situación?
¿Instaló hardware o software nuevo en el equipo en una fecha
próxima al momento en que se produjo la situación?
32


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