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HP Photosmart C4200 All-in-One series
Windows Help
HP Photosmart C4200 All-in-One series
Contents
1 HP Photosmart C4200 All-in-One series Help........................................................................5
2 HP All-in-One overview
The HP All-in-One at a glance....................................................................................................7
Control panel buttons.................................................................................................................8
Use the HP Photosmart software...............................................................................................9
3 Find more information............................................................................................................11
4 How do I?.................................................................................................................................13
5 Connection information
Supported connection types.....................................................................................................15
Use printer sharing...................................................................................................................15
6 Load originals and load paper
Load originals...........................................................................................................................17
Choose papers for printing and copying...................................................................................18
Recommended papers for printing and copying.................................................................18
Recommended papers for printing only..............................................................................19
Papers to avoid...................................................................................................................20
Load paper...............................................................................................................................21
Load full-size paper............................................................................................................21
Load 10 x 15 cm (4 x 6 inch) photo paper..........................................................................23
Load index cards................................................................................................................24
Load envelopes..................................................................................................................25
Load other types of paper...................................................................................................26
Avoid paper jams......................................................................................................................27
7 Print from your computer
Print from a software application..............................................................................................29
Make the HP All-in-One the default printer...............................................................................30
Change the print settings for the current job............................................................................30
Set the paper size...............................................................................................................30
Set the paper type for printing............................................................................................31
View the print resolution.....................................................................................................32
Change the print speed or quality.......................................................................................32
Change the page orientation..............................................................................................32
Scale the document size....................................................................................................33
Change the saturation, brightness, or color tone................................................................33
Preview your print job.........................................................................................................33
Change the default print settings..............................................................................................34
Printing shortcuts......................................................................................................................34
Create printing shortcuts....................................................................................................35
1
Contents
Perform special print jobs.........................................................................................................35
Print a borderless image.....................................................................................................36
Print a photo on photo paper..............................................................................................36
Create custom cd/dvd labels .............................................................................................37
Print using Maximum dpi...................................................................................................38
Print on both sides of the page...........................................................................................38
Print a multiple-page document as a booklet.....................................................................40
Print multiple pages on a single sheet................................................................................41
Print a multiple-page document in reverse order................................................................42
Reverse an image for iron-on transfers..............................................................................43
Print on transparencies.......................................................................................................43
Print a group of addresses on labels or envelopes............................................................44
Print a poster......................................................................................................................45
Print a Web page................................................................................................................45
Stop a print job.........................................................................................................................46
8 Use the photo features
Print photos..............................................................................................................................50
Print 10 x 15 cm (4 x 6 inch) photos...................................................................................50
Print enlargements.............................................................................................................51
Print photos from the HP Photosmart Software .................................................................52
Save photos to your computer..................................................................................................52
Edit photos using your computer..............................................................................................52
Share photos with friends and relatives....................................................................................53
9 Use the copy features
Make a copy.............................................................................................................................55
Change copy speed or quality..................................................................................................55
Make multiple copies of the same original................................................................................56
Make a borderless copy of a photo..........................................................................................56
Resize an original to fit onto letter or A4 paper........................................................................57
Stop copying.............................................................................................................................58
10 Use the scan features
Scan an image or document.....................................................................................................59
Edit a scanned image...............................................................................................................60
Edit a scanned document.........................................................................................................60
Stop scanning...........................................................................................................................61
11 Maintain the HP All-in-One
Clean the HP All-in-One...........................................................................................................63
Clean the exterior...............................................................................................................63
Clean the glass...................................................................................................................63
Clean the lid backing..........................................................................................................64
Print a self-test report...............................................................................................................64
2
Contents
Work with print cartridges.........................................................................................................65
Handle the print cartridges.................................................................................................66
Check the estimated ink levels...........................................................................................67
Replace the print cartridges................................................................................................67
Use a photo print cartridge.................................................................................................70
Use the print cartridge protector.........................................................................................70
Align the print cartridges.....................................................................................................71
Clean the print cartridges...................................................................................................72
Clean the print cartridge contacts.......................................................................................73
Clean the area around the ink nozzles...............................................................................74
Remove ink from your skin and clothing.............................................................................76
12 Shop for printing supplies
Order paper or other media......................................................................................................77
Order print cartridges................................................................................................................77
Order other supplies.................................................................................................................78
13 Troubleshooting
Troubleshooting tips.................................................................................................................79
Communication problems over a USB connection.............................................................79
Information on print cartridges............................................................................................80
Information on paper..........................................................................................................81
Clear paper jams................................................................................................................82
Troubleshoot print cartridges..............................................................................................83
View the Readme file..........................................................................................................89
Hardware setup troubleshooting...............................................................................................89
Software installation troubleshooting........................................................................................91
Uninstall and reinstall the software.....................................................................................94
Print quality troubleshooting.....................................................................................................96
Print troubleshooting...............................................................................................................103
Memory card troubleshooting.................................................................................................112
Copy troubleshooting..............................................................................................................114
Scan troubleshooting..............................................................................................................119
Errors......................................................................................................................................122
Device messages.............................................................................................................122
File messages...................................................................................................................123
Supported file types for the HP All-in-One..................................................................125
General user messages...................................................................................................125
Paper messages...............................................................................................................128
Power and connection messages.....................................................................................130
Print cartridge messages..................................................................................................133
14 HP warranty and support
Warranty.................................................................................................................................137
Support process.....................................................................................................................137
Before you call HP customer support.....................................................................................137
HP support by phone..............................................................................................................138
Phone support period.......................................................................................................138
Placing a call....................................................................................................................138
After the phone support period.........................................................................................139
Additional warranty options....................................................................................................139
Contents
3
Contents
HP Quick Exchange Service (Japan).....................................................................................139
Call HP Korea customer support............................................................................................140
Prepare the HP All-in-One for shipment.................................................................................140
Pack the HP All-in-One...........................................................................................................140
15 Technical information
Environmental product stewardship program.........................................................................143
Paper use.........................................................................................................................143
Plastics.............................................................................................................................143
Material safety data sheets...............................................................................................143
Recycling program............................................................................................................143
HP inkjet supplies recycling program...............................................................................143
Energy consumption.........................................................................................................144
Disposal of Waste Equipment by Users in Private Households in the European
Union................................................................................................................................145
Regulatory notices..................................................................................................................146
Regulatory model identification number...........................................................................146
FCC statement..................................................................................................................146
Notice to users in Australia...............................................................................................146
Notice to users in Korea...................................................................................................147
VCCI (Class B) compliance statement for users in Japan................................................147
Notice to users in Japan about power cord......................................................................147
Geräuschemission............................................................................................................147
Declaration of conformity (European Economic Area).....................................................147
HP Photosmart C4200 All-in-One series declaration of conformity..................................148
Index............................................................................................................................................149
4
Contents
1 HP Photosmart C4200 All-in-
One series Help
For information about the HP All-in-One, see:
•“
HP All-in-One overview” on page 7
•“
Find more information” on page 11
•“
How do I?” on page 13
•“
Connection information” on page 15
•“
Load originals and load paper” on page 17
•“
Print from your computer” on page 29
•“
Use the copy features” on page 55
•“
Use the photo features” on page 49
•“
Use the scan features” on page 59
•“
Maintain the HP All-in-One” on page 63
•“
Shop for printing supplies” on page 77
•“
HP warranty and support” on page 137
•“
Technical information” on page 143
HP Photosmart C4200 All-in-One series Help 5
HP Photosmart C4200 All-in-
One series Help
Chapter 1
6 HP Photosmart C4200 All-in-One series Help
HP Photosmart C4200 All-in-
One series Help
2 HP All-in-One overview
Use the HP All-in-One to quickly and easily accomplish tasks such as making a copy,
scanning documents, or printing photos from a memory card. You can access many
HP All-in-One functions directly from the control panel, without turning on your computer.
This section contains the following topics:
The HP All-in-One at a glance
Control panel buttons
Use the HP Photosmart software
The HP All-in-One at a glance
Label Description
1Control panel
2On button
3Memory card slots
4Input tray
5Tray extender
6Paper-width guide
7Print cartridge door
8Glass
9Lid backing
10 Rear door
HP All-in-One overview 7
HP All-in-One overview
Label Description
11 Rear USB port
12 Power connection*
* Use only with the power adapter supplied by HP.
Control panel buttons
Label Icon Name and Description
1On button: Turns the HP All-in-One on or off. When the HP All-
in-One is off, a minimal amount of power is still used by the
device. To completely remove power, turn the HP All-in-One
off, and then unplug the power cord.
2Quality button: Changes the copy quality or the quality of
photos you print from a memory card. The default quality for
both plain and photo papers is two stars. However, the quality
produced varies depending on the paper type. For plain paper,
two stars represents normal quality. For photo paper, two stars
represents best quality.
3Size button: Changes the image size to 100% (Actual Size),
fits it to the page (Resize to Fit), or prints borderless images
(Borderless). The default setting is 100% for plain paper and
borderless for photo paper.
4Copies button: Specifies the desired number of copies.
Chapter 2
(continued)
8 HP All-in-One overview
HP All-in-One overview
Label Icon Name and Description
5Cancel button: Stops a task (such as scanning or copying) or
resets settings (such as Quality and Copies).
6Scan button: Starts a scan. When a memory card is inserted,
this button advances to the next photo on the memory card
when pressed.
7Start Copy Black button: Starts a black-and-white copy. In
certain situations (for example, after clearing a paper jam), this
button resumes printing. When a memory card is inserted, this
button acts as a previous image button.
8Start Copy Color button: Starts a color copy. In certain
situations (for example, after clearing a paper jam), this button
resumes printing. When a memory card is inserted, this button
starts printing the image currently on the display.
Use the HP Photosmart software
The HP Photosmart Software provides a fast and easy way to make prints of your photos.
It also provides access to other basic HP imaging software features, such as saving and
viewing your photos.
For more information on using the HP Photosmart Software:
Check the Contents panel on the left. Look for the HP Photosmart Software Help
contents book at the top.
If you do not see the HP Photosmart Software Help contents book at the top of
the Contents panel, access the software help through the HP Solution Center.
(continued)
Use the HP Photosmart software 9
HP All-in-One overview
Chapter 2
10 HP All-in-One overview
HP All-in-One overview
3 Find more information
You can access a variety of resources, both printed and onscreen, that provide
information about setting up and using the HP All-in-One.
Setup Guide
The Setup Guide provides instructions for setting up the HP All-in-One and
installing software. Make sure you follow the steps in the Setup Guide in order.
If you have problems during setup, check the Setup Guide for troubleshooting
information, or see Troubleshooting” on page 79 in this onscreen Help.
Basics Guide
The Basics Guide contains an overview of the HP All-in-One, including step-
by-step instructions for basic tasks, troubleshooting tips, and technical
information.
HP Photosmart Essential animations
The HP Photosmart Essential animations are an interactive way to get a brief
overview of the software included with the HP All-in-One. You will learn how the
software can help you create, share, organize, and print your photos.
Onscreen Help
The onscreen Help provides detailed instructions on using all features of the
HP All-in-One.
The How Do I? topic provides links so you can quickly find information on
performing common tasks.
The The HP All-in-One overview topic provides general information about
the main features of the HP All-in-One.
The Troubleshooting topic provides information about resolving errors
you might encounter with the HP All-in-One.
Readme
The Readme file contains the most recent information which might not be found
in other publications.
Install the software to access the Readme file.
www.hp.com/support If you have Internet access, you can get help and support from the HP Web
site. This Web site offers technical support, drivers, supplies, and ordering
information.
Find more information 11
Find more information
Chapter 3
12 Find more information
Find more information
4 How do I?
This section contains links to commonly performed tasks, such as sharing and printing
photos and optimizing your print jobs.
•“
How do I make a borderless copy of a photo?” on page 56
•“
How do I print borderless photos on 10 x 15 cm (4 x 6 inch) paper?” on page 36
•“
How do I get the best print quality?” on page 32
•“
How do I print on both sides of the paper?” on page 38
•“
How do I make multiple copies of a document?” on page 56
How do I? 13
How do I?
Chapter 4
14 How do I?
How do I?
5 Connection information
The HP All-in-One comes equipped with a USB port so you can connect directly to a
computer using a USB cable. You can also share the device over an existing home
network.
This section contains the following topics:
Supported connection types
Use printer sharing
Supported connection types
The following table contains a list of supported connection types.
Description Recommended number
of connected
computers for best
performance
Supported software
features
Setup instructions
USB connection One computer connected
with a USB cable to the
rear USB 2.0 HS port on
the HP All-in-One.
All features are
supported.
Follow the Setup Guide
for detailed instructions.
Printer sharing Five.
The host computer must
be on at all times in order
to print from the other
computers.
All features resident on
the host computer are
supported. Only printing
is supported from the
other computers.
Follow the instructions
in Use printer sharing”
on page 15.
Use printer sharing
If your computer is on a network, and another computer on the network has an HP All-
in-One connected to it by a USB cable, you can print to that printer using printer sharing.
The computer directly connected to the HP All-in-One acts as the host for the printer and
has full software functionality. The other computer, which is referred to as a client, has
access only to the print features. You must perform other functions, such as scanning
and copying, from the host computer or from the control panel on the HP All-in-One.
To enable printer sharing on a Windows computer
Refer to the user guide that came with your computer or see the Windows onscreen
Help.
Connection information 15
Connection information
Chapter 5
16 Connection information
Connection information
6 Load originals and load paper
You can load many different types and sizes of paper in the HP All-in-One, including letter
or A4 paper, photo paper, transparencies, envelopes, and HP CD/DVD tattoo labels. By
default, the HP All-in-One is set to detect the size and type of paper you load in the input
tray automatically and then adjust its settings to generate the highest quality output for
that paper.
If you are using special papers, such as photo paper, transparency film, envelopes, or
labels, or if you experience poor print quality using the Automatic setting, you can
manually set the paper size and type for print and copy jobs.
This section contains the following topics:
Load originals
Choose papers for printing and copying
Load paper
Avoid paper jams
Load originals
You can copy or scan up to letter- or A4-size originals by loading them on the glass.
To load an original on the scanner glass
1. Lift the lid on the HP All-in-One.
2. Load your original print side down on the right front corner of the glass.
TIP: For more help on loading an original, refer to the engraved guides along the
edge of the glass.
3. Close the lid.
Load originals and load paper 17
Load originals and load paper
Choose papers for printing and copying
You can use different types and sizes of paper in the HP All-in-One. Review the following
recommendations to get the best printing and copying quality. If you use plain or photo
paper, the HP All-in-One can automatically detect the paper type and size. If you use
other types of paper, change the paper type and size settings in the software.
This section contains the following topics:
Recommended papers for printing and copying
Recommended papers for printing only
Papers to avoid
Recommended papers for printing and copying
If you want the best print quality, HP recommends using HP papers that are specifically
designed for the type of project you are printing. If you are printing photos, for example,
load HP Premium or HP Premium Plus photo paper in the input tray.
The following is a list of HP papers you can use for copying and printing. Depending on
your country/region, some of these papers might not be available.
HP Premium Plus Photo Paper
HP Premium Plus Photo Papers are the best HP photo paper, with image quality and
fade resistance superior to store-processed photos. They are ideal for printing your high-
resolution images for framing or including in a photo album. These papers are available
in several sizes, including 10 x 15 cm (4 x 6 inch) (with or without tabs), A4, and 8.5 x 11
inch sizes for printing or copying photos from the HP All-in-One.
HP Premium Photo Paper
HP Premium Photo Papers are high-quality, glossy-finish or soft gloss-finish photo
papers. They look and feel like store-processed photos and can be mounted under glass
or in an album. These papers are available in several sizes, including 10 x 15 cm (4 x 6
inch) (with or without tabs), A4, and 8.5 x 11 inch sizes for printing or copying photos from
the HP All-in-One.
HP Advanced Photo Paper or HP Photo Paper
HP Advanced Photo Paper or HP Photo Paper is a sturdy, glossy photo paper that
features an instant-dry finish for easy handling without smudging. It resists water, smears,
fingerprints, and humidity. Your prints have a look and feel comparable to a store-
processed photo. It is available in several sizes, including A4, 8.5 x 11 inch, and 10 x 15
cm (4 x 6 inch) (with or without tabs) for printing or copying photos from the HP All-in-
One. HP Advanced Photo Paper is marked on the nonprinting corners with the following
symbol.
Chapter 6
18 Load originals and load paper
Load originals and load paper
HP Premium Inkjet Transparency Film and HP Premium Plus Inkjet Transparency
Film
HP Premium Inkjet Transparency Film and HP Premium Plus Inkjet Transparency Film
make your color presentations vivid and even more impressive. This film is easy to use
and handle and dries quickly without smudging.
HP Premium Inkjet Paper
HP Premium Inkjet Paper is the ultimate coated paper for high-resolution usage. A
smooth, matte finish makes it ideal for your highest-quality documents.
HP Bright White Inkjet Paper
HP Bright White Inkjet Paper delivers high-contrast colors and sharp text. It is opaque
enough for two-sided color usage with no show-through, which makes it ideal for
newsletters, reports, and flyers.
HP All-in-One Paper or HP Printing Paper
HP All-in-One Paper is specifically designed for HP All-in-One devices. It has an extra
bright blue-white shade that produces sharper text and richer colors than ordinary
multifunction papers.
HP Printing Paper is a high-quality multifunction paper. It produces documents that
look and feel more substantial than documents printed on standard multipurpose or
copy paper.
To order HP papers and other supplies, go to www.hp.com/buy/supplies. If prompted,
choose your country/region, follow the prompts to select your product, and then click one
of the shopping links on the page.
NOTE: At this time, some portions of the HP Web site are available in English only.
Recommended papers for printing only
Certain papers are supported only when you start the print job from your computer. The
following list provides information about these papers.
If you want the best print quality, HP recommends using HP papers. Using paper that is
too thin or too thick, paper that has a slick texture, or paper that stretches easily can cause
paper jams. Using paper that has a heavy texture or does not accept ink can cause printed
images to smear, bleed, or not fill in completely.
Depending on your country/region, some of these papers might not be available.
HP Iron-On Transfers
HP Iron-On Transfers (for color fabrics or for light or white fabrics) are the ideal solution
for creating custom T-shirts from your digital photos.
HP Inkjet labels
Letter or A4 label sheets designed for use with HP inkjet products (like HP inkjet labels).
Choose papers for printing and copying 19
Load originals and load paper
HP Photo Greeting Cards, HP Premium Photo Cards, and HP Note Cards
HP Photo Greeting Cards, Glossy or Matte, HP Premium Photo Cards, and HP Note
Cards enable you to make your own greeting cards.
HP Brochure & Flyer Paper
HP Brochure & Flyer Paper (Gloss or Matte) is glossy-coated or matte-coated on both
sides for two-sided use. They are the perfect choice for near-photographic reproductions
and business graphics for report covers, special presentations, brochures, mailers, and
calendars.
HP Premium Presentation Paper
HP Premium Presentation Paper gives your presentation a quality look and feel.
HP CD/DVD Tattoos
HP CD/DVD Tattoos allow you to personalize your CDs and DVDs by printing high-
quality, low-cost CD or DVD labels.
To order HP papers and other supplies, go to www.hp.com/buy/supplies. If prompted,
choose your country/region, follow the prompts to select your product, and then click one
of the shopping links on the page.
NOTE: At this time, some portions of the HP Web site are available in English only.
Papers to avoid
Using paper that is too thin or too thick, paper that has a slick texture, or paper that
stretches easily can cause paper jams. Using paper that has a heavy texture or does not
accept ink can cause printed images to smear, bleed, or not fill in completely.
Papers to avoid for all print and copy jobs
Any size paper other than those listed in the printer software.
Paper with cutouts or perforations (unless specifically designed for use with HP inkjet
devices).
Highly textured stock, such as linen. It might not print evenly, and the ink can bleed
into these papers.
Extremely smooth, shiny, or coated papers not specifically designed for the HP All-
in-One. They can jam the HP All-in-One or repel the ink.
Multi-part forms, such as duplicate and triplicate forms. They can wrinkle or get stuck,
and the ink is more likely to smear.
Envelopes with clasps or windows. They can get stuck in the rollers and cause paper
jams.
Banner paper.
Additional papers to avoid when copying
Envelopes.
Transparency film other than HP Premium Inkjet Transparency Film or HP Premium
Plus Inkjet Transparency Film.
Chapter 6
20 Load originals and load paper
Load originals and load paper
Iron-On Transfers.
Greeting card paper.
HP CD/DVD tattoo labels.
Load paper
This section describes the procedure for loading different types and sizes of paper into
the HP All-in-One for your copies or printouts.
NOTE: After a copy or print job has started, the paper width sensor can determine
whether the paper is Letter, A4, or a smaller size.
TIP: To help prevent rips, wrinkles, and curled or bent edges, store all paper flat in
a resealable bag. If the paper is not stored properly, extreme changes in temperature
and humidity might result in curled paper that does not work well in the HP All-in-One.
This section contains the following topics:
Load full-size paper
Load 10 x 15 cm (4 x 6 inch) photo paper
Load index cards
Load envelopes
Load other types of paper
Load full-size paper
You can load many types of letter or A4 paper into the input tray of the HP All-in-One.
Load paper 21
Load originals and load paper
To load full-size paper
1. Slide the paper-width guide to its outermost position.
NOTE: If you are using letter or A4 paper or smaller, make sure the tray extender
is open all the way.
2. Tap a stack of paper on a flat surface to align the edges, and then check the paper
for the following:
Make sure it is free of rips, dust, wrinkles, and curled or bent edges.
Make sure all the paper in the stack is the same size and type.
Chapter 6
22 Load originals and load paper
Load originals and load paper
3. Insert the stack of paper into the input tray with the short edge forward and the print
side down. Slide the stack of paper forward until it stops.
CAUTION: Make sure that the HP All-in-One is idle and silent when you load
paper into the input tray. If the HP All-in-One is servicing the print cartridges or
otherwise engaged in a task, the paper stop inside the device might not be in
place. You could push the paper too far forward, causing the HP All-in-One to
eject blank pages.
TIP: If you are using letterhead, insert the top of the page first with the print side
down.
4. Slide the paper-width guide inward until it stops at the edge of the paper.
Do not overload the input tray; make sure the stack of paper fits within the input tray
and is no higher than the top of the paper-width guide.
NOTE: When you use legal-size paper, leave the tray extender closed.
Load 10 x 15 cm (4 x 6 inch) photo paper
You can load 10 x 15 cm (4 x 6 inch) photo paper into the input tray of the HP All-in-One.
For the best results, use 10 x 15 cm (4 x 6 inch) HP Premium Plus Photo Paper or HP
Premium Photo Paper.
TIP: To help prevent rips, wrinkles, and curled or bent edges, store all paper flat in
a resealable bag. If the paper is not stored properly, extreme changes in temperature
and humidity might result in curled paper that does not work well in the HP All-in-One.
Load paper 23
Load originals and load paper
To load 10 x 15 cm ( 4 x 6 inch) photo paper in the input tray
1. Remove all paper from the input tray.
2. Insert the stack of photo paper into the far-right side of the input tray with the short
edge forward and the print side down. Slide the stack of photo paper forward until it
stops.
If the photo paper you are using has perforated tabs, load the photo paper so that the
tabs are closest to you.
TIP: For more help on loading small-size photo paper, refer to the guides
engraved in the base of the input tray for loading photo paper.
3. Slide the paper-width guide inward until it stops at the edge of the paper.
Do not overload the input tray; make sure the stack of paper fits within the input tray
and is no higher than the top of the paper-width guide.
Related topics
•“
Recommended papers for printing and copying” on page 18
•“
Make a borderless copy of a photo” on page 56
•“
Print 10 x 15 cm (4 x 6 inch) photos” on page 50
•“
Print a borderless image” on page 36
Load index cards
You can load index cards into the input tray of the HP All-in-One to print notes, recipes,
and other text.
Chapter 6
24 Load originals and load paper
Load originals and load paper
To load index cards in the input tray
1. Remove all paper from the input tray.
2. Insert the stack of cards, print side down, into the far-right side of the input tray. Slide
the stack of cards forward until it stops.
3. Slide the paper-width guide inward against the stack of cards until it stops.
Do not overload the input tray; make sure the stack of cards fits within the input tray
and is no higher than the top of the paper-width guide.
Related topics
•“
Load 10 x 15 cm (4 x 6 inch) photo paper” on page 23
•“
Change the print settings for the current job” on page 30
Load envelopes
You can load one or more envelopes into the input tray of the HP All-in-One. Do not use
shiny or embossed envelopes or envelopes that have clasps or windows.
NOTE: For specific details on how to format text for printing on envelopes, consult
the help files in your word processing software. For best results, consider using a label
for the return address on envelopes.
To load envelopes
1. Remove all paper from the input tray.
2. Insert one or more envelopes into the far-right side of the input tray, with the envelope
flaps on the left and facing up. Slide the stack of envelopes forward until it stops.
TIP: To avoid paper jams, tuck the flap inside each envelope.
Load paper 25
Load originals and load paper
3. Slide the paper-width guide inward against the stack of envelopes until it stops.
Do not overload the input tray; make sure the stack of envelopes fits within the input
tray and is not higher than the top of the paper-width guide.
Related topics
Print a group of addresses on labels or envelopes” on page 44
Load other types of paper
The following types of paper are designed for special projects. Create your project in the
HP Photosmart Software or another application, set the paper type and size, and then
print.
HP Premium Inkjet Transparency Film and HP Premium Plus Inkjet Transparency
Film
Insert the film so that the white transparency strip (with arrows and the HP logo) is on
top and is going into the input tray first.
NOTE: For best results, set the paper type to transparency film before printing
on transparency film.
HP Iron-On Transfers
1. Flatten the transfer sheet completely before using it; do not load curled sheets.
TIP: To prevent curling, keep transfer sheets sealed in the original package until
you are ready to use them.
2. Locate the blue stripe on the nonprinting side of the transfer paper and then manually
feed one sheet at a time into the input tray with the blue stripe facing up.
HP Greeting Cards, HP Photo Greeting Cards, or HP Textured Greeting Cards
Insert a small stack of HP greeting card paper into the input tray with the print side
down; slide the stack of cards forward until it stops.
TIP: Make sure the area on which you want to print is inserted first, facing down
in the input tray.
HP Inkjet labels
1. Always use letter or A4 label sheets designed for use with HP inkjet devices (such as
HP inkjet labels), and make sure that the labels are no more than two years old. Labels
on older sheets might peel off when the paper is pulled through the HP All-in-One,
causing subsequent paper jams.
2. Fan the stack of labels to make sure none of the pages are sticking together.
3. Place a stack of label sheets on top of full-size plain paper in the input tray, label side
down. Do not insert labels one sheet at a time.
For best results, set the paper type and paper size before printing.
Chapter 6
26 Load originals and load paper
Load originals and load paper
HP CD/DVD Tattoo labels
Place one sheet of CD/DVD tattoo paper in the input tray with the print side down;
slide the CD/DVD tattoo paper forward until it stops.
NOTE: When you use CD/DVD tattoo labels, leave the tray extender closed.
Related topics
•“
Choose papers for printing and copying” on page 18
•“
Set the paper type for printing” on page 31
•“
Print on transparencies” on page 43
•“
Reverse an image for iron-on transfers” on page 43
•“
Print a group of addresses on labels or envelopes” on page 44
•“
Create custom cd/dvd labels” on page 37
Avoid paper jams
To help avoid paper jams, follow these guidelines.
Remove printed papers from the output tray frequently.
Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag.
Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.
Do not combine different paper types and paper sizes in the input tray; the entire stack
of paper in the input tray must be the same size and type.
Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure
the paper-width guide does not bend the paper in the input tray.
Do not overload the input tray; make sure the stack of paper fits within the input tray
and is no higher than the top of the paper-width guide.
Do not force paper too far forward in the input tray.
Use paper types that are recommended for the HP All-in-One.
Related topics
Clear paper jams” on page 82
Avoid paper jams 27
Load originals and load paper
Chapter 6
28 Load originals and load paper
Load originals and load paper
7 Print from your computer
The HP All-in-One can be used with any software application that allows printing. You
can print a range of projects, such as borderless images, newsletters, greeting cards,
iron-on transfers, and posters.
This section contains the following topics:
Print from a software application
Make the HP All-in-One the default printer
Change the print settings for the current job
Change the default print settings
Printing shortcuts
Perform special print jobs
Stop a print job
Print from a software application
Most print settings are automatically handled by the software application. You need to
change the settings manually only when you change print quality, print on specific types
of paper or transparency film, or use special features.
To print from a software application
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Select the HP All-in-One as the printer.
If you set the HP All-in-One as the default printer, you can skip this step. The HP All-
in-One will already be selected.
4. If you need to change settings, click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
NOTE: When printing a photo, you must select options for the specific photo
paper and photo enhancement.
5. Select the appropriate options for your print job by using the features available in
the Advanced, Printing Shortcuts, Features, and Color tabs.
TIP: You can easily select the appropriate options for your print job by choosing
one of the predefined print tasks on the Printing Shortcuts tab. Click a type of
print task in the Printing Shortcuts list. The default settings for that type of print
task are set and summarized on the Printing Shortcuts tab. If necessary, you
can adjust the settings here and save your custom settings as a new printing
shortcut. To save a custom printing shortcut, select the shortcut and click Save
As. To delete a shortcut, select the shortcut and click Delete.
6. Click OK to close the Properties dialog box.
7. Click Print or OK to begin printing.
Print from your computer 29
Print
Make the HP All-in-One the default printer
You can set the HP All-in-One as the default printer to use from all software applications.
This means that the HP All-in-One is automatically selected in the printer list when you
select Print from the File menu in a software application. The default printer is also printed
to automatically when you click the Print button in the toolbar of most software
applications. For more information, see the Windows Help.
Change the print settings for the current job
You can customize the print settings of the HP All-in-One to handle nearly any print task.
This section contains the following topics:
Set the paper size
Set the paper type for printing
View the print resolution
Change the print speed or quality
Change the page orientation
Scale the document size
Change the saturation, brightness, or color tone
Preview your print job
Set the paper size
The Size setting helps the HP All-in-One determine the printable area on the page. Some
of the paper size choices have a borderless equivalent, which allows you to print to the
top, bottom, and side edges of the paper.
Usually, you set the paper size in the software application you used to create your
document or project. However, if you are using custom-size paper, or if you cannot set
the paper size from your software application, you can change the paper size in the
Properties dialog box before printing.
To set the paper size
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the HP All-in-One is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
Chapter 7
30 Print from your computer
Print
5. Click the Features tab.
6. In the Resizing Options area, click the appropriate paper size from the Size list.
The following table lists the suggested paper size settings for the different types of
paper you can load in the input tray. Make sure to look at the long list of choices in
the Size list to see if a defined paper size already exists for the type of paper you are
using.
Paper type Suggested paper size settings
CD/DVD tattoo paper 5 x 7 in.
Copier, multi-purpose, or
plain papers
Letter or A4
Envelopes Appropriate listed envelope size
Greeting-card papers Letter or A4
Index cards Appropriate listed card size (if listed sizes are not appropriate,
you can specify a custom paper size)
Inkjet papers Letter or A4
Iron-on T-shirt transfers Letter or A4
Labels Letter or A4
Legal Legal
Letterhead Letter or A4
Panorama photo paper Appropriate listed panorama size (if listed sizes are not
appropriate, you can specify a custom paper size)
Photo papers 10 x 15 cm. (with or without tab), 4 x 6 in. (with or without tab),
letter, A4, or appropriate listed size
Transparency films Letter or A4
Custom-size papers Custom paper size
Set the paper type for printing
If you print on special papers, such as photo paper, transparency film, envelopes, or
labels, or if you experience poor print quality, you can set the paper type manually.
To set the paper type for printing
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the HP All-in-One is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Basic Options area, click the appropriate paper type from the Paper Type list.
Change the print settings for the current job 31
Print
View the print resolution
The printer software displays the print resolution in dots per inch (dpi). The dpi varies
according to the paper type and print quality that you select in the printer software.
To view the print resolution
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the HP All-in-One is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Print Quality drop-down list, select the appropriate print quality setting for your
project.
7. In the Paper Type drop-down list, select the type of paper that you have loaded.
8. Click the Resolution button to view the print resolution dpi.
Change the print speed or quality
The HP All-in-One automatically chooses a print quality and speed setting depending on
the paper type setting you select. You can also change the print quality setting to
customize the speed and quality of the print process.
To select a print speed or quality
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the HP All-in-One is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Print Quality drop-down list, select the appropriate quality setting for your
project.
NOTE: To view the maximum dpi that the HP All-in-One will print, click
Resolution.
7. In the Paper Type drop-down list, select the type of paper that you have loaded.
Change the page orientation
The page orientation setting allows you to print your document vertically or horizontally
on the page.
Usually, you set the page orientation in the software application you used to create your
document or project. However, if you are using custom-size or special HP paper, or if you
cannot set the page orientation from your software application, you can change the page
orientation in the Properties dialog box before printing.
Chapter 7
32 Print from your computer
Print
To change the page orientation
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the HP All-in-One is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Basic Options area, click one of the following:
Click Portrait to print the document vertically on the page.
Click Landscape to print the document horizontally on the page.
Scale the document size
The HP All-in-One allows you to print the document at a different size than the original.
To scale the document size
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the HP All-in-One is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Resizing options area, click Scale to paper size, and then click the
appropriate paper size from the drop-down list.
Change the saturation, brightness, or color tone
You can change the intensity of colors and the level of darkness in your printout by
adjusting the Saturation, Brightness, and Color Tone options.
To change the saturation, brightness, or color tone
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the HP All-in-One is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Color tab.
Preview your print job
You can preview your print job before sending it to the HP All-in-One. This helps to prevent
wasting paper and ink on projects that do not print as expected.
Change the print settings for the current job 33
Print
To preview your print job
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the HP All-in-One is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Select the print settings appropriate for your project on each of the tabs in the dialog
box.
Change the default print settings
If there are settings that you frequently use for printing, you might want to make them the
default print settings so they are already set when you open the Print dialog box from
within your software application.
To change the default print settings
1. In the HP Solution Center, click Settings, point to Print Settings, and then click
Printer Settings.
2. Make changes to the print settings, and click OK.
Printing shortcuts
Use printing shortcuts to print with print settings that you use often. The printer software
has several specially designed printing shortcuts that are available in the Printing
Shortcuts list.
NOTE: When you select a printing shortcut the appropriate printing options are
automatically displayed. You can leave them as is or change them. You can also
create a shortcut. For more information, see Create printing shortcuts”
on page 35.
Use the Printing Shortcuts tab for the following print tasks:
General Everyday Printing: Print documents quickly.
Photo Printing–Borderless: Print to the top, bottom, and side edges of 10 x 15 cm
(4 x 6 inch) HP Premium Plus Photo Papers with a tear-off tab. For more information,
see Print a borderless image” on page 36.
Photo Printing–With White Borders: Print a photo with a white border around the
edges. For more information, see Print a photo on photo paper” on page 36.
Fast/Economical printing: Produce draft-quality printouts quickly.
Presentation printing: Print high-quality documents, including letters and
transparencies. For more information, see Print from a software application”
on page 29 and Print on transparencies” on page 43.
Two-sided (Duplex) Printing: Print two-sided pages with the HP All-in-One
manually. For more information, see Print on both sides of the page” on page 38.
Chapter 7
34 Print from your computer
Print
Create printing shortcuts
In addition to the printing shortcuts that are available in the Printing Shortcuts list, you
can create your own printing shortcuts.
If you frequently print on transparency film, for example, you can create a printing shortcut
by selecting the Presentation Printing shortcut, changing the paper type to HP Premium
Inkjet Transparency Film, and then saving the modified shortcut under a new name; for
example, Transparency Presentations. After creating the printing shortcut, simply select
it when printing on transparency film rather than changing the print settings each time.
To create a printing shortcut
1. On the File menu in your software application, click Print.
2. Make sure the HP All-in-One is the selected printer.
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
4. Click the Printing Shortcuts tab.
5. In the Printing Shortcuts list, click a printing shortcut.
The print settings for the selected printing shortcut are displayed.
6. Change the print settings to those you want in the new printing shortcut.
7. In the Type new shortcut name here box, type a name for the new printing shortcut,
and then click Save.
The printing shortcut is added to the list.
To delete a printing shortcut
1. On the File menu in your software application, click Print.
2. Make sure the HP All-in-One is the selected printer.
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
4. Click the Printing Shortcuts tab.
5. In the Printing Shortcuts list, click the printing shortcut that you want to delete.
6. Click Delete.
The printing shortcut is removed from the list.
NOTE: Only the shortcuts that you have created can be deleted. The original HP
shortcuts cannot be deleted.
Perform special print jobs
In addition to supporting standard print jobs, the HP All-in-One can perform special jobs
such as printing borderless images, iron-on transfers, and posters.
This section contains the following topics:
Print a borderless image
Print a photo on photo paper
Create custom cd/dvd labels
Perform special print jobs 35
Print
Print using Maximum dpi
Print on both sides of the page
Print a multiple-page document as a booklet
Print multiple pages on a single sheet
Print a multiple-page document in reverse order
Reverse an image for iron-on transfers
Print on transparencies
Print a group of addresses on labels or envelopes
Print a poster
Print a Web page
Print a borderless image
Borderless printing lets you print to the top, bottom, and side edges of 10 x 15 cm (4 x 6
inch) HP Premium Plus Photo Papers with or without a tear-off tab. When you remove
the tear-off tab, the printed image is borderless and extends to the edges of the paper.
To print a borderless image
1. Remove all paper from the input tray.
2. Place the photo paper print side down on the right side of the input tray.
3. On the File menu in your software application, click Print.
4. Make sure the HP All-in-One is the selected printer.
5. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
6. Click the Features tab.
7. In the Size list, click the size of photo paper loaded in the input tray.
If a borderless image can be printed on the specified size, the Borderless printing
check box is enabled.
8. In the Paper Type drop-down list, click More, and then select the appropriate paper
type.
NOTE: You cannot print a borderless image if the paper type is set to Plain
paper or to a type of paper other than a photo paper.
9. Select the Borderless printing check box if it is not already checked.
If the borderless paper size and paper type are not compatible, the HP All-in-One
software displays an alert and allows you to select a different type or size.
10. Click OK, and then click Print or OK in the Print dialog box.
NOTE: Do not leave unused photo paper in the input tray. The paper might start
to curl, which could reduce the quality of your printout. Photo paper should be flat
before printing.
Print a photo on photo paper
For high-quality photo printing, HP recommends you use HP Premium Plus Photo
Papers with the HP All-in-One.
Chapter 7
36 Print from your computer
Print
To print a photo on photo paper
1. Remove all paper from the input tray, and then load the photo paper print side down.
2. On the File menu in your software application, click Print.
3. Make sure the HP All-in-One is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Basic Options area, select the appropriate photo paper type from the Paper
Type drop-down list.
7. In the Resizing Options area, click the appropriate paper size from the Size list.
If the paper size and paper type are not compatible, the HP All-in-One software
displays an alert and allows you to select a different type or size.
8. In the Basic Options area, select a high print quality, such as Best or Maximum
dpi from the Print Quality drop-down list.
9. In the HP real life technologies area, click the Photo fix drop-down list and select
from the following options:
Off: applies no HP real life technologies to the image.
Basic: automatically focuses the image; moderately adjusts image sharpness.
Full: automatically lightens dark images; automatically adjusts sharpness,
contrast, and focus of images; automatically removes red-eye.
10. Click OK to return to the Properties dialog box.
11. If you want to print the photo in black and white, click the Color tab and select the
Print in grayscale check box.
12. Click OK, and then click Print or OK in the Print dialog box.
NOTE: Do not leave unused photo paper in the input tray. The paper might start to
curl, which could reduce the quality of your printout. Photo paper should be flat before
printing.
Create custom cd/dvd labels
You can create custom labels for your CDs and DVDs on the HP All-in-One by following
the steps below. Or, to create custom CD and DVD labels online, go to www.hp.com and
follow the prompts.
To create custom CD/DVD labels
1. Make sure you have CD/DVD tattoo paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the HP All-in-One is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
Perform special print jobs 37
Print
6. In the Paper Type drop-down list, click More, and then select HP CD/DVD tattoo
paper from the list.
7. Click OK, and then click Print or OK in the Print dialog box.
Print using Maximum dpi
Use Maximum dpi mode to print high-quality, sharp images.
To get the most benefit from Maximum dpi mode, use it to print high-quality images such
as digital photographs. When you select the Maximum dpi setting, the printer software
displays the optimized dots per inch (dpi) that the HP All-in-One will print.
Printing in Maximum dpi takes longer than printing with other settings and requires a
large amount of disk space.
NOTE: If a photo print cartridge is also installed, the print quality is enhanced. A
photo print cartridge can be purchased separately if it is not included with the HP All-
in-One.
To print in Maximum dpi mode
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the HP All-in-One is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Paper Type drop-down list, click More, and then select the appropriate paper
type.
7. In the Print Quality drop-down list, click Maximum dpi.
NOTE: To view the maximum dpi that the HP All-in-One will print, click
Resolution.
8. Select any other print settings that you want, and then click OK.
Related topics
Use a photo print cartridge” on page 70
Print on both sides of the page
You can print two-sided pages with the HP All-in-One manually. When printing two-sided
pages, make sure to use paper that is thick enough so that images do not show through
to the other side.
To print on both sides of the page
1. Load paper into the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the HP All-in-One is the selected printer.
Chapter 7
38 Print from your computer
Print
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Paper saving options area, select Manual from the Two-sided printing drop-
down list.
7. For binding, do one of the following:
For binding on the top like a notebook or calendar, select the Flip Pages Up check
box.
This causes the odd and even pages of your document to print opposite of each
other top-to-bottom. This ensures that the top of the page is always at the top of
the sheet when you flip the pages up in your bound document.
For binding on the side like a book or magazine, click to clear the Flip pages
up check box.
This causes the odd and even pages of your document to print opposite of each
other left-to-right. This ensures that the top of the page is always at the top of the
sheet when you turn the pages in your bound document.
8. Click OK, and then click Print or OK in the Print dialog box.
The HP All-in-One begins printing. Wait until all the odd-numbered pages are printed
before removing any of the printed pages from the output tray.
A dialog box displays instructions on the screen when it is time to process the second
side of your job. Do not click Continue in the dialog box until you have reloaded the
paper as instructed.
9. Follow the instructions that appear on your screen for reloading the paper to print on
the second side, and then click Continue.
Related topics
Recommended papers for printing and copying” on page 18
Perform special print jobs 39
Print
Print a multiple-page document as a booklet
The HP All-in-One allows you to print your document as a small booklet, which you can
fold and then staple together.
For best results, design your document to fit on a multiple of four pages, such as an 8,
12, or 16-page program for a child's school play or for a wedding.
To print a multiple-page document as a booklet
1. Load paper into the input tray.
The paper should be thick enough that the images do not show through to the other
side.
2. On the File menu in your software application, click Print.
3. Make sure the HP All-in-One is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Paper saving options area, select Manual from the Two-sided printing drop-
down list.
7. Select the binding edge from the Booklet layout is list, as appropriate for your
language.
If your language reads left-to-right, click Left edge binding.
If your language reads right-to-left, click Right edge binding.
The Pages per sheet box is automatically set to two pages per sheet.
8. Click OK, and then click Print or OK in the Print dialog box.
The HP All-in-One begins printing.
A dialog box displays instructions on the screen when it is time to process the second
side of your job. Do not click Continue in the dialog box until you have reloaded the
paper as instructed in the following steps.
9. Wait until the HP All-in-One has stopped printing for several seconds before removing
any of the printed pages from the output tray.
If you remove the pages while the document is still printing, the pages might get out
of order.
Chapter 7
40 Print from your computer
Print
10. Follow the instructions that appear on your screen for reloading the paper to print on
the second side, and then click Continue.
11. When the entire document has finished printing, fold the stack of paper in half, so that
the first page is on top, then staple the document along the crease.
TIP: For best results, use a saddle stapler, or a heavy-duty stapler with a long
reach to staple the booklet.
Figure 7-1 Left-edge binding for left-to-right languages
Figure 7-2 Right-edge binding for right-to-left languages
Print multiple pages on a single sheet
You can print up to 16 pages on a single sheet of paper.
To print multiple pages on a single sheet
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the HP All-in-One is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Pages per sheet list, click 2, 4, 6, 8, 9, or 16.
Perform special print jobs 41
Print
7. If you want a border to appear around each page image printed on the sheet of paper,
select the Print page borders check box.
8. In the Page order list, click an appropriate page order option.
The sample output graphic is numbered to show how the pages will be ordered if you
select each option.
9. Click OK, and then click Print or OK in the Print dialog box.
Print a multiple-page document in reverse order
Because of the way the paper feeds through the HP All-in-One, the first page that prints
is print side up at the bottom of the stack. Usually this means you need to put the printed
pages in the correct order.
A better way is to print the document in reverse order so that the pages are stacked
correctly.
TIP: Set this option as a default setting so you do not have to remember to set it
every time you print a multiple-page document.
To print a multiple-page document in reverse order
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the HP All-in-One is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Advanced tab.
Chapter 7
42 Print from your computer
Print
6. In the Layout Options area, select Front to Back in the Page Order option.
NOTE: If you set your document to print on both sides of the page, the Front to
back option is not available. Your document will automatically print in the correct
order.
7. Click OK, and then click Print or OK in the Print dialog box.
When you are printing multiple copies, each set is printed completely before the next
set is printed.
Reverse an image for iron-on transfers
This feature reverses an image so you can use it for iron-on transfers. This feature is also
useful for transparencies when you want to make notations on the back of the
transparency without scratching the original.
To reverse an image for iron-on transfers
1. On the File menu in your software application, click Print.
2. Make sure the HP All-in-One is the selected printer.
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
4. Click the Features tab.
5. In the Paper Type drop-down list, click More, and then select HP Iron-on Transfer
from the list.
6. If the selected size is not what you want, click an appropriate size in the Size list.
7. Click the Advanced tab.
8. In the Printer Features area, select On from the Mirror Image drop-down list.
9. Click OK, and then click Print or OK in the Print dialog box.
NOTE: To prevent jams, manually feed the iron-on transfer sheets into the input
tray one sheet at a time.
Print on transparencies
For the best results, HP recommends you use HP transparency products with the HP All-
in-One.
To print on transparencies
1. Load the transparency into the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the HP All-in-One is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
Perform special print jobs 43
Print
6. In the Paper Type drop-down list, click More, and then select the appropriate paper
type.
TIP: If you want to make notations on the back of the transparencies and erase
them later without scratching the original, click the Advanced tab, and select
the Mirror Image check box.
7. In the Resizing Options area, click an appropriate size in the Size list.
8. Click OK, and then click Print or OK in the Print dialog box.
The HP All-in-One automatically waits for transparencies to dry before releasing
them. Ink dries slower on film than on plain paper. Make sure you allow enough time
for the ink to dry before handling the transparency.
Print a group of addresses on labels or envelopes
With the HP All-in-One, you can print on a single envelope, a group of envelopes, or label
sheets designed for inkjet printers.
To print a group of addresses on labels or envelopes
1. Print a test page on plain paper first.
2. Place the test page on top of the label sheet or envelope, and hold both up to the
light. Check the spacing for each block of text. Make adjustments as needed.
3. Load the labels or envelopes into the input tray.
CAUTION: Do not use envelopes with clasps or windows. They can get stuck in
the rollers and cause paper jams.
4. If you are printing on envelopes, do the following:
a. Display the print settings, and click the Features tab.
b. In the Resizing Options area, click the appropriate envelope size in the Size list.
5. Click OK, and then click Print or OK in the Print dialog box.
Chapter 7
44 Print from your computer
Print
Print a poster
You can create a poster by printing a document on multiple pages. The HP All-in-One
prints dotted lines on some pages to indicate where to trim the pages before taping them
together.
To print a poster
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the HP All-in-One is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Advanced tab.
6. Expand the Document Options, and then expand the Printer Features.
7. In the Poster Printing drop-down list, click either 2x2 (4 sheets); 3x3 (9 sheets);
4x4 (16 sheets); or 5x5 (25 sheets).
This selection tells the HP All-in-One to enlarge your document so that it fits on 4, 9,
16, or 25 pages.
If your original document is multiple pages, each of those pages will be printed on 4,
9, 16, or 25 pages. For example, if you have a one-page original and you select 3x3,
you will get 9 pages; if you select 3x3 for a two-page original, 18 pages will print.
8. Click OK, and then click Print or OK in the Print dialog box.
9. After the poster has printed, trim the edges of the sheets and tape the sheets together.
Print a Web page
You can print a Web page from your Web browser on the HP All-in-One.
Perform special print jobs 45
Print
To print a Web page
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your Web browser, click Print.
The Print dialog box appears.
3. Make sure the HP All-in-One is the selected printer.
4. If your Web browser supports it, select the items on the Web page that you want to
include in the printout.
For example, in Internet Explorer, click the Options tab to select options such as As
laid out on screen, Only the selected frame, and Print all linked documents.
5. Click Print or OK to print the Web page.
TIP: To print Web pages correctly, you might need to set your print orientation to
Landscape.
Stop a print job
Although you can stop a print job from either the HP All-in-One or the computer, HP
recommends you stop it from the HP All-in-One for best results.
NOTE: Although most software applications designed for Windows use the
Windows print spooler, your software application might not use the spooler. An
example of a software application that does not use the Windows print spooler is
PowerPoint in Microsoft Office 97.
If you cannot cancel your print job by using one of the following procedures, consult
the instructions for canceling background printing in the online help for your software
application.
To stop a print job from the HP All-in-One
Press Cancel on the control panel. If the print job does not stop, press Cancel again.
It can take a few moments for printing to be cancelled.
To stop a print job from the computer (Windows 2000 users)
1. On the Windows taskbar, click Start, point to Settings, and then click Printers.
2. Double-click the HP All-in-One icon.
TIP: You can also double-click the printer icon in the Windows taskbar.
3. Select the print job you want to cancel.
4. On the Document menu, click Cancel Printing or Cancel, or press the Delete key
on your keyboard.
It can take a few moments for printing to be cancelled.
To stop a print job from the computer (Windows XP users)
1. On the Windows taskbar, click Start, and then click Control Panel.
2. Open the Printers and Faxes control panel.
Chapter 7
46 Print from your computer
Print
3. Double-click the HP All-in-One icon.
TIP: You can also double-click the printer icon in the Windows taskbar.
4. Select the print job you want to cancel.
5. On the Document menu, click Cancel Printing or Cancel, or press the Delete key
on your keyboard.
It can take a few moments for printing to be cancelled.
Stop a print job 47
Print
Chapter 7
48 Print from your computer
Print
8 Use the photo features
The HP All-in-One is equipped with memory card slots which enable you to insert a
memory card and begin printing photos from your digital camera without uploading your
photos to a computer first. Additionally, if the HP All-in-One is connected to a computer
with a USB cable, you can also transfer your photos to the computer to print, edit, or
share.
The HP All-in-One supports the memory cards described below. Each type of memory
card can only be inserted in the appropriate slot for that card.
CAUTION: Do not insert more than one memory card at a time. If more than one
memory card is inserted, unrecoverable data loss might occur.
1xD-Picture Card
2Memory Stick or Memory Stick Duo (adapter optional, but not necessary)
3Secure Digital (SD) or MultiMediaCard (MMC)
4CompactFlash (CF)
The memory card area also has a Photo light. This light blinks green when a memory
card is being read or when an image is being printed from a card, and stays solid green
when images are ready to be viewed. The Photo light is located near the memory card
slots (below the camera icon).
NOTE: Do not pull out the memory card while the Photo light is flashing. A flashing
light means the HP All-in-One is accessing the memory card. Wait until the light
remains solid. Removing a memory card while it is being accessed might corrupt
information on the card or damage the HP All-in-One and card.
Use the photo features 49
Photos
This section contains the following topics:
Print photos
Save photos to your computer
Edit photos using your computer
Share photos with friends and relatives
Print photos
The HP All-in-One enables you to print one borderless or bordered photo per page directly
from your memory card, without first having to transfer the files to a computer.
The HP All-in-One is set to detect the type and size of paper you are using automatically.
This section contains the following topics:
Print 10 x 15 cm (4 x 6 inch) photos
Print enlargements
Print photos from the HP Photosmart Software
Print 10 x 15 cm (4 x 6 inch) photos
You can select specific photos on your memory card to print as 10 x 15 cm (4 x 6 inch)
photos.
To print one or more 10 x 15 cm (4 x 6 inch) photos
1. Insert your memory card into the appropriate slot on the HP All-in-One.
The most recent image on the card appears on the display.
2. Load 10 x 15 cm (4 x 6 inch) photo paper in the input tray.
3. Press the buttons next to the and icons on the display to scroll through the photos
on your memory card until the photo you want to print appears.
4. Do one of the following:
For faster printing with slightly reduced resolution, leave the Quality setting at
best resolution (as indicated by the two star icons on the display).
For maximum resolution, press the Quality button until three star icons appear
on the display.
5. Leave the default Size setting as Borderless.
Chapter 8
50 Use the photo features
Photos
6. Press the Copies button until the number of copies you want to print appears on the
display.
7. Press the Print button.
TIP: While the photo is printing, you can continue scrolling through the photos
on your memory card. When you see a photo you want to print, you can press
the Print button to add that photo to the print queue.
Print enlargements
You can print enlargements of the photos on your memory card on either letter or A4
paper.
To print an enlargement of a photo
1. Insert your memory card into the appropriate slot on the HP All-in-One.
The most recent image on the card appears on the display.
2. Load letter-size or A4 photo paper in the input tray.
3. Press the buttons next to the and icons on the display to scroll through the photos
on your memory card until the photo you want to print appears.
4. Do one of the following:
For faster printing with slighty reduced resolution, leave the Quality setting at best
resolution (as indicated by the two star icons on the display).
For maximum resolution, press the Quality button until three star icons appear
on the display.
5. Do one of the following:
Press the Size button until Resize to Fit is the selected setting on the display.
Your printed photo will be enlarged and centered to fit the printable area of the
page, and will be either bordered or borderless on all four sides depending on the
aspect ratios of the digital photo and the paper on which you're printing.
Leave the default Size setting as Borderless.
Your printed photo will be enlarged to fill the entire page size and will be
borderless. This could result in some of the image being cropped.
6. Press the Copies button until the number of copies you want to print appears on the
display.
7. Press the Print button.
TIP: While the photo is printing, you can continue scrolling through the photos
on your memory card. When you see a photo you want to print, you can press
the Print button to add that photo to the print queue.
Print photos 51
Photos
Print photos from the HP Photosmart Software
You can use the HP Photosmart Software installed on your computer to transfer photos
from a memory card to your computer’s hard drive for advanced photo editing, sharing
photos online, and printing from your computer.
Before transferring photos to your computer, you need to remove the memory card from
your digital camera and insert it in the appropriate memory card slot on the HP All-in-One.
NOTE: The HP All-in-One must be connected to a computer that has the
HP Photosmart Software installed on it.
To print photos
1. Insert a memory card into the appropriate slot on the HP All-in-One.
The software opens on your computer.
2. Click Print, and then follow the onscreen prompts to transfer your photos to the
computer for printing.
Save photos to your computer
You can use the HP Photosmart Software installed on your computer to transfer photos
from a memory card to your computer’s hard drive for advanced photo editing, sharing
photos online, and printing from your computer.
Before transferring photos to your computer, you need to remove the memory card from
your digital camera and insert it in the appropriate memory card slot on the HP All-in-One.
NOTE: The HP All-in-One must be connected to a computer that has the
HP Photosmart Software installed on it.
To save photos
1. Insert a memory card into the appropriate slot on the HP All-in-One.
The software opens on your computer.
2. Click Save, and then follow the onscreen prompts on your computer to save the
photos to your computer.
Edit photos using your computer
You can use the HP Photosmart Software installed on your computer to transfer photos
from a memory card to your computer’s hard drive for advanced photo editing, sharing
photos online, and printing from your computer.
Before transferring photos to your computer, you need to remove the memory card from
your digital camera and insert it in the appropriate memory card slot on the HP All-in-One.
NOTE: The HP All-in-One must be connected to a computer that has the
HP Photosmart Software installed on it.
Chapter 8
52 Use the photo features
Photos
To edit photos
1. Insert a memory card into the appropriate slot on the HP All-in-One.
The software opens on your computer.
2. Click View, and then follow the onscreen prompts to transfer your photos to the
computer for viewing and editing.
Share photos with friends and relatives
You can use the HP Photosmart Software installed on your computer to transfer photos
from a memory card to your computer’s hard drive for advanced photo editing, sharing
photos online, and printing from your computer.
Before transferring photos to your computer, you need to remove the memory card from
your digital camera and insert it in the appropriate memory card slot on the HP All-in-One.
NOTE: The HP All-in-One must be connected to a computer that has the
HP Photosmart Software installed on it.
To share photos
1. Insert a memory card into the appropriate slot on the HP All-in-One.
The software opens on your computer.
2. Click Share, and then follow the onscreen prompts to transfer your photos to the
computer for sharing with friends and relatives.
HP Photosmart Share lets you share photos with friends and family by sending photos
as e-mail, uploading photos to an online photo album, or ordering prints through an
online photo-finishing service.
Share photos with friends and relatives 53
Photos
Chapter 8
54 Use the photo features
Photos
9 Use the copy features
The HP All-in-One allows you to produce high-quality color and black-and-white copies
on plain or photo paper. You can enlarge or reduce the size of an original to fit a specific
paper size, adjust the copy quality, and make high-quality copies of photos, including
borderless copies.
This section contains the following topics:
Make a copy
Change copy speed or quality
Make multiple copies of the same original
Make a borderless copy of a photo
Resize an original to fit onto letter or A4 paper
Stop copying
Make a copy
You can make quality copies from the control panel.
To make a copy from the control panel
1. Make sure you have paper loaded in the input tray.
2. Load your original print side down on the right front corner of the glass.
3. Press Start Copy Black or Start Copy Color to begin copying.
Change copy speed or quality
The HP All-in-One, provides three options, indicated by one, two, or three stars, that affect
copy speed and quality:
One star copies faster than the other two quality settings. On plain paper, the text is
comparable to the quality of two stars, but the graphics might be of lower quality. This
setting uses less ink and extends the life of your print cartridges.
NOTE: This setting is not available when the HP All-In-One detects photo paper.
Two stars delivers high-quality output and is the recommended setting for most of
your copying. Two stars copies faster than the three stars quality setting.
Three stars produces the highest quality output for all paper and eliminates the
banding (striping) effect that sometimes occurs in solid areas. Three stars copies
slower than the other quality settings.
To change the copy quality
1. Make sure you have paper loaded in the input tray.
2. Load your original print side down on the right front corner of the glass.
3. Press Quality to select one star, two stars, or three stars.
4. Press Start Copy Black or Start Copy Color.
Use the copy features 55
Use the copy features
Make multiple copies of the same original
You can set the number of copies from the control panel of the HP All-in-One or from the
HP Photosmart Software. This task explains how to set the number of copies from the
control panel only.
NOTE: For information on initiating copies from the software, see the software
portion of the HP Photosmart Software Help.
To make multiple copies of an original from the control panel
1. Make sure you have paper loaded in the input tray.
2. Load your original print side down on the right front corner of the glass.
3. Press the Copies button to increase the number of copies. When you reach the
maximum, the setting returns to 1 copy.
TIP: Use the software that you installed with the HP All-in-One to set the number
of copies higher than supported from the control panel. When the number of
copies is greater than 9, only the last digit of the number of copies is displayed on
the control panel.
4. Press Start Copy Black or Start Copy Color.
In this example, the HP All-in-One makes six copies of the original 10 x 15 cm (4 x 6
inch) photo.
Related topics
Use the HP Photosmart software” on page 9
Make a borderless copy of a photo
For the best quality when copying a photo, load photo paper in the input tray.
TIP: You can optimize the quality of the color photos you print and copy with the
HP All-in-One by purchasing a photo print cartridge. Remove the black print cartridge
and insert the photo print cartridge in its place. With the tri-color print cartridge and
photo print cartridge installed, you have a six-ink system, which provides enhanced
quality color photos.
Chapter 9
56 Use the copy features
Use the copy features
To make a borderless copy of a photo from the control panel
1. Load photo paper in the input tray.
NOTE: The HP All-in-One automatically detects the type of paper you are using.
If you do not use photo paper, your copy will include a white border around one
or more edges.
2. Load your original photo print side down on the right front corner of the glass.
3. Press Size to select Borderless.
4. Press Start Copy Color.
The HP All-in-One makes a borderless copy of your original photo, as shown below.
Resize an original to fit onto letter or A4 paper
You can use the Resize to Fit feature to copy an original to fit within the printable margins
of a page without the risk of cropping some of your original. This is useful for reducing or
enlarging an original. For example:
If you enlarge a 10 x 15 cm (4 x 6 inch) photo to make a borderless full-size copy on
letter or A4 paper, some part of your photo will be cropped. The Resize to Fit feature
will enlarge the photo as much as possible to fit the page without cropping any of your
photo.
If the image or text on your original fills the entire sheet of paper with no margins, you
can use the Resize to Fit feature to reduce your original and prevent unwanted
cropping of the text or images at the edges of the sheet.
NOTE: In order to resize your original without changing the proportions or cropping
the edges, the HP All-in-One might leave an uneven amount of white space around
the edges of the paper.
To resize a document from the control panel
1. Make sure you have paper loaded in the input tray.
2. Load your original print side down on the right front corner of the glass.
3. Press the Size button to select Resize to Fit.
4. Press Start Copy Black or Start Copy Color.
Resize an original to fit onto letter or A4 paper 57
Use the copy features
Stop copying
To stop copying
Press Cancel on the control panel.
Chapter 9
58 Use the copy features
Use the copy features
10 Use the scan features
Scanning is the process of converting text and pictures into an electronic format for your
computer. You can scan almost anything (photos, magazine articles, and text documents)
on the HP All-in-One.
You can use the scanning features of the HP All-in-One to do the following:
Scan text from an article into your word processor, and quote it in a report.
Print business cards and brochures by scanning a logo and using it in your publishing
software.
Send photos to friends and relatives by scanning your favorite prints and including
them in e-mail messages.
Create a photographic inventory of your house or office.
Archive treasured photos in an electronic scrapbook.
NOTE: If you are using the HP Photosmart Software, the Optical Character
Recognition (OCR) software might not be installed on your computer. To install the
OCR software, you must re-insert the software disk and select OCR under the
Custom installation options.
This section contains the following topics:
Scan an image or document
Edit a scanned image
Edit a scanned document
Stop scanning
Scan an image or document
For original documents or images placed on the glass, you can start a scan from your
computer or from the HP All-in-One. This section explains the second option: how to scan
from the control panel of the HP All-in-One to a computer.
To use the scan features, the HP All-in-One and computer must be connected and turned
on. The HP Photosmart Software must also be installed and running on your computer
prior to scanning. To verify that the HP Photosmart Software is running on a Windows
computer, look for the HP Digital Imaging Monitor icon in the system tray at the lower
right side of the screen, near the time.
NOTE: Closing the HP Digital Imaging Monitor icon in the Windows system tray
can cause the HP All-in-One to lose some of its scan functionality. If this happens,
you can restore full functionality by restarting your computer or by starting the
HP Photosmart Software.
Use the scan features 59
Scan
To scan to a computer
1. Load your original print side down on the right front corner of the glass.
2. Ensure that there are no memory cards inserted in the memory card slots on the
HP All-in-One.
3. Press Scan.
A preview image of the scan appears on your computer, where you can edit it. Any
edits that you make apply to the current scan session only.
The HP Photosmart Software has many tools that you can use to edit your scanned
image. You can improve the overall image quality by adjusting the brightness,
sharpness, color tone, and saturation. You can also crop, straighten, rotate, or resize
the image.
4. Make any edits to the preview image, and then click Accept when you are finished.
Related topics
•“
Control panel buttons” on page 8
•“
Load originals” on page 17
Edit a scanned image
You can edit a scanned image, such as a photo or graphic, using the software you
installed with the HP All-in-One. Using this software, you can rotate or crop the image,
as well as adjust the brightness, contrast, and color saturation.
NOTE: If you are using the HP Photosmart Software, the Optical Character
Recognition (OCR) software might not be installed on your computer. To install the
OCR software, you must re-insert the software disk and select OCR under the
Custom installation options.
Related topics
Use the HP Photosmart software” on page 9
Edit a scanned document
You can edit a scanned document using your Optical Character Recognition (OCR)
software. Scanning text using OCR software enables you to bring the content of magazine
articles, books, and other printed matter into your favorite word processor and many other
applications as editable text. Learning to use OCR software correctly is important if you
want to obtain the best results. Do not expect scanned text documents to be letter-perfect
the first time you use your OCR software. Using OCR software is an art that takes time
and practice to master.
NOTE: If you are using the HP Photosmart Software, the Optical Character
Recognition (OCR) software might not be installed on your computer. To install the
OCR software, you must re-insert the software disk and select OCR under the
Custom installation options.
Related topics
Use the HP Photosmart software” on page 9
Chapter 10
60 Use the scan features
Scan
Stop scanning
To stop scanning
Press Cancel on the control panel.
Related topics
Control panel buttons” on page 8
Stop scanning 61
Scan
Chapter 10
62 Use the scan features
Scan
11 Maintain the HP All-in-One
The HP All-in-One requires little maintenance. Sometimes you might want to clean the
glass and lid backing to remove surface dust and ensure that your copies and scans
remain clear. You will also need to replace, align, or clean your print cartridges from time
to time. This section provides instructions for keeping the HP All-in-One in top working
condition. Perform these simple maintenance procedures as necessary.
This section contains the following topics:
Clean the HP All-in-One
Print a self-test report
Work with print cartridges
Clean the HP All-in-One
To ensure that your copies and scans remain clear, you might need to clean the glass
and lid backing. You might also want to dust the exterior of the HP All-in-One.
This section contains the following topics:
Clean the exterior
Clean the glass
Clean the lid backing
Clean the exterior
Use a soft cloth or slightly moistened sponge to wipe dust, smudges, and stains off the
case. The interior of the HP All-in-One does not require cleaning. Keep fluids away from
the control panel and the interior of the HP All-in-One.
CAUTION: To avoid damage to the exterior of the HP All-in-One, do not use alcohol
or alcohol-based cleaning products.
Clean the glass
Fingerprints, smudges, hair, and dust on the main glass surface slow down performance
and affect the accuracy of the copy and scan features.
To clean the glass
1. Turn off the HP All-in-One, unplug the power cord, and raise the lid.
2. Clean the glass with a soft cloth or sponge slightly moistened with a nonabrasive
glass cleaner.
CAUTION: Do not use abrasives, acetone, benzene, or carbon tetrachloride on
the glass, since they can damage it. Do not place or spray liquid directly on the
glass. The liquid might seep under the glass and damage the device.
3. Dry the glass with a dry, soft, lint-free cloth to prevent spotting.
4. Plug in the power cord, and then turn on the HP All-in-One.
Maintain the HP All-in-One 63
Maintain the HP All-in-One
Clean the lid backing
Minor debris can accumulate on the white document backing located underneath the lid
of the HP All-in-One.
To clean the lid backing
1. Turn off the HP All-in-One, unplug the power cord, and raise the lid.
2. Clean the white document backing with a soft cloth or sponge slightly moistened with
a mild soap and warm water.
Wash the backing gently to loosen debris. Do not scrub the backing.
3. Dry the backing with a dry, soft, lint-free cloth.
CAUTION: Do not use paper-based wipes, as these might scratch the backing.
4. If further cleaning is needed, repeat the previous steps using isopropyl (rubbing)
alcohol, and wipe the backing thoroughly with a damp cloth to remove any residual
alcohol.
CAUTION: Be careful not to spill alcohol on the glass or exterior of the HP All-
in-One, as this might damage the device.
5. Plug in the power cord, and then turn on the HP All-in-One.
Print a self-test report
If you are experiencing problems with printing, print a self-test report before you replace
the print cartridges. This report provides useful information on several aspects of your
device, including your print cartridges.
Chapter 11
64 Maintain the HP All-in-One
Maintain the HP All-in-One
To print a self-test report
1. Load letter or A4 unused plain white paper into the input tray.
2. Press and hold the Cancel button and then press the Start Copy Color button.
The HP All-in-One prints a self-test report, which might indicate the source of the
printing problem. A sample of the ink test area of the report is shown below.
3. Make sure the test patterns show a complete grid and the thick color lines are
complete.
If more than a few lines in a pattern are broken, this might indicate a problem with
the nozzles. You might need to clean the print cartridges.
If the black line is missing, faded, streaked, or shows lines, this might indicate a
problem with the black or photo print cartridge in the right slot.
If any of the color lines are missing, faded, streaked, or show lines, this might
indicate a problem with the tri-color print cartridge in the left slot.
Related topics
•“
Clean the print cartridges” on page 72
•“
Replace the print cartridges” on page 67
•“
Align the print cartridges” on page 71
Work with print cartridges
To ensure the best print quality from the HP All-in-One, you will need to perform some
simple maintenance procedures. This section provides guidelines for handling the print
cartridges and instructions for replacing, aligning, and cleaning the print cartridges.
You might also need to check your print cartridges if a message appears on the screen.
Work with print cartridges 65
Maintain the HP All-in-One
This section contains the following topics:
Handle the print cartridges
Check the estimated ink levels
Replace the print cartridges
Use a photo print cartridge
Use the print cartridge protector
Align the print cartridges
Clean the print cartridges
Clean the print cartridge contacts
Clean the area around the ink nozzles
Remove ink from your skin and clothing
Handle the print cartridges
Before you replace or clean a print cartridge, you should know the part names and how
to handle the print cartridges.
1Copper-colored contacts
2Plastic tape with pink pull tab (must be removed before installing)
3Ink nozzles under tape
Hold the print cartridges by their black plastic sides, with the label on top. Do not touch
the copper-colored contacts or the ink nozzles.
NOTE: Handle the print cartridges carefully. Dropping or jarring cartridges can cause
temporary printing problems, or even permanent damage.
Chapter 11
66 Maintain the HP All-in-One
Maintain the HP All-in-One
Check the estimated ink levels
You can easily check the ink supply level to determine how soon you might need to
replace a print cartridge. The ink supply level shows an estimate of the amount of ink
remaining in the print cartridges.
TIP: You can also print a self-test report to see if your print cartridges might need to
be replaced.
NOTE: The HP All-in-One can only detect the ink levels for genuine HP ink. The ink
levels in print cartridges that are refilled or have been used in other devices, might
not register accurately.
To check the ink levels from the HP Photosmart Software
1. In the HP Solution Center, click Settings, point to Print Settings, and then click
Printer Toolbox.
NOTE: You can also open the Printer Toolbox from the Print Properties dialog
box. In the Print Properties dialog box, click the Services tab, and then click
Service this device.
The Printer Toolbox appears.
2. Click the Estimated Ink Level tab.
The estimated ink levels for the print cartridges appear.
Related topics
Troubleshoot print cartridges” on page 83
Replace the print cartridges
Follow these instructions when the ink level is low.
NOTE: When the ink level for the print cartridge is low, a message appears on your
computer screen. You can also check the ink levels by using the software installed
with the HP All-in-One.
When you receive a low-ink warning message, make sure you have a replacement print
cartridge available. You should also replace the print cartridges when you see faded text
or if you experience print quality issues related to the print cartridges.
To order print cartridges for the HP All-in-One, go to www.hp.com/buy/supplies. If
prompted, choose your country/region, follow the prompts to select your product, and
then click one of the shopping links on the page.
NOTE: At this time, some portions of the HP Web site are available in English only.
Work with print cartridges 67
Maintain the HP All-in-One
To replace the print cartridges
1. Make sure the HP All-in-One is on.
CAUTION: If the HP All-in-One is off when you open the print cartridge door to
access the print cartridges, the HP All-in-One will not release the cartridges for
changing. You might damage the HP All-in-One if the print cartridges are not
docked safely when you try to remove them.
2. Make sure you have letter or A4 unused plain white paper loaded in the input tray.
3. Open the print cartridge door.
The print carriage moves to the far right side of the HP All-in-One.
4. Wait until the print carriage is idle and silent, and then lightly press down on a print
cartridge to release it.
If you are replacing the tri-color print cartridge, remove the print cartridge from the
slot on the left.
If you are replacing the black or photo print cartridge, remove the print cartridge from
the slot on the right.
1Print cartridge slot for the tri-color print cartridge
2Print cartridge slot for the black and photo print cartridges
5. Pull the print cartridge toward you out of its slot.
6. If you are removing the black print cartridge in order to install the photo print cartridge,
store the black print cartridge in the print cartridge protector or an airtight plastic
container.
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7. Remove the new print cartridge from its packaging and, being careful to touch only
the black plastic, gently remove the plastic tape by using the pink pull tab.
1Copper-colored contacts
2Plastic tape with pink pull tab (must be removed before installing)
3Ink nozzles under tape
CAUTION: Do not touch the copper-colored contacts or ink nozzles. Touching
these parts can result in clogs, ink failure, and bad electrical connections.
8. Slide the new print cartridge forward into the empty slot. Then gently push the upper
part of the print cartridge forward until it clicks into the socket.
If you are installing the tri-color print cartridge, slide it into the left slot.
If you are installing a black or photo print cartridge, slide it into the right slot.
Work with print cartridges 69
Maintain the HP All-in-One
9. Close the print cartridge door.
If you installed a new print cartridge, the HP All-in-One prints a print cartridge
alignment page.
10. When prompted, ensure plain white paper is loaded in the input tray, then press the
button next to OK.
NOTE: If you have colored paper loaded in the input tray when you align the print
cartridges, the alignment will fail. Load unused plain white paper into the input
tray, and then try the alignment again.
11. Place the page print side down on the scanner glass and then press the button next
to OK to scan the page.
When the On button stops flashing, the alignment is complete and the page can be
removed.
Related topics
Align the print cartridges” on page 71
Use a photo print cartridge
You can optimize the quality of the color photos you print and copy with the HP All-in-
One by purchasing a photo print cartridge. Remove the black print cartridge and insert
the photo print cartridge in its place. With the tri-color print cartridge and photo print
cartridge installed, you have a six-ink system, which provides enhanced quality color
photos.
When you want to print regular text documents, swap the black print cartridge back in.
Use a print cartridge protector or an airtight plastic container to keep your print cartridge
secure when it is not being used.
Related topics
•“
Order print cartridges” on page 77
•“
Replace the print cartridges” on page 67
•“
Use the print cartridge protector” on page 70
Use the print cartridge protector
In some countries/regions, when you purchase a photo print cartridge, you might also
receive a print cartridge protector. In other countries/regions, a print cartridge protector
comes in the box with the HP All-in-One. If neither your print cartridge nor the HP All-in-
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Maintain the HP All-in-One
One came with a print cartridge protector, you can use an airtight plastic container to
protect your print cartridge.
NOTE: If you use a plastic container, make sure the ink nozzles on the print cartridge
do not touch the plastic.
The print cartridge protector is designed to keep a print cartridge secure and prevent it
from drying out when it is not being used. Whenever you remove a print cartridge from
the HP All-in-One with the intention of using it again later, store it in the print cartridge
protector. For example, store the black print cartridge in a print cartridge protector if you
are removing it so you can print high-quality photos with the photo and tri-color print
cartridges.
To insert a print cartridge into the print cartridge protector
Place the print cartridge into the print cartridge protector at a slight angle and snap it
securely into place.
To remove the print cartridge from the print cartridge protector
Press down on the top of the print cartridge protector to release the print cartridge,
then gently remove the print cartridge out of the print cartridge protector.
Align the print cartridges
When a new print cartridge is installed, the HP All-in-One aligns the cartridge. You can
also align the print cartridges at any time from software you installed with the HP All-in-
One. Aligning the print cartridges ensures high-quality output.
Work with print cartridges 71
Maintain the HP All-in-One
NOTE: If you remove and reinstall the same print cartridge, the HP All-in-One will
not prompt you to align the print cartridges. The HP All-in-One remembers the
alignment values for that print cartridge, so you do not need to realign the print
cartridges.
To align newly installed print cartridges
1. When prompted, ensure plain white letter or A4 paper is loaded in the input tray, then
press the button next to OK.
NOTE: If you have colored paper loaded in the input tray when you align the print
cartridges, the alignment will fail. Load unused plain white paper into the input
tray, and then try the alignment again.
2. Place the page print side down on the scanner glass and then press the button next
to OK to scan the page.
When the On button stops flashing, the alignment is complete and the page can be
removed.
To align the print cartridges from the HP Photosmart Software
1. In the HP Solution Center, click Settings, point to Print Settings, and then click
Printer Toolbox.
NOTE: You can also open the Printer Toolbox from the Print Properties dialog
box. In the Print Properties dialog box, click the Services tab, and then click
Service this device.
The Printer Toolbox appears.
2. Click the Device Services tab.
3. Click Align the Print Cartridges.
The HP All-in-One prints a print cartridge alignment sheet.
4. When prompted, ensure plain white letter or A4 paper is loaded in the input tray, then
press the button next to OK.
NOTE: If you have colored paper loaded in the input tray when you align the print
cartridges, the alignment will fail. Load unused plain white paper into the input
tray, and then try the alignment again.
5. Place the page print side down on the scanner glass and then press the button next
to OK to scan the page.
When the On button stops flashing, the alignment is complete and the page can be
removed.
Related topics
Control panel buttons” on page 8
Clean the print cartridges
Use this feature when the self-test report shows streaking, white lines through any of the
lines of color or when a color is muddy after installing a print cartridge for the first time.
Do not clean print cartridges unnecessarily, as this wastes ink and shortens the life of the
ink nozzles.
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To clean the print cartridges from the HP Photosmart Software
1. Load letter, A4, or legal unused plain white paper into the input tray.
2. In the HP Solution Center, click Settings, point to Print Settings, and then click
Printer Toolbox.
NOTE: You can also open the Printer Toolbox from the Print Properties dialog
box. In the Print Properties dialog box, click the Services tab, and then click
Service this device.
The Printer Toolbox appears.
3. Click the Device Services tab.
4. Click Clean the Print Cartridges.
5. Follow the prompts until you are satisfied with the quality of the output, and then
click Done.
If copy or print quality still seems poor after you clean the print cartridges, try cleaning
the print cartridge contacts before replacing the affected print cartridge.
Related topics
•“
Clean the print cartridge contacts” on page 73
•“
Replace the print cartridges” on page 67
Clean the print cartridge contacts
Clean the print cartridge contacts if you get repeated messages on your computer screen
prompting you to check a print cartridge after you already have cleaned or aligned the
print cartridges, or if the Check Print Cartridge light is blinking.
Before cleaning the print cartridge contacts, remove the print cartridge and verify that
nothing is covering the print cartridge contacts, then reinstall the print cartridge. If you
continue to get messages to check the print cartridges, clean the print cartridge contacts.
Make sure you have the following materials available:
Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or
leave fibers.
TIP: Coffee filters are lint-free and work well for cleaning print cartridges.
Distilled, filtered, or bottled water (tap water might contain contaminants that can
damage the print cartridges).
CAUTION: Do not use platen cleaners or alcohol to clean the print cartridge
contacts. These can damage the print cartridge or the HP All-in-One.
To clean the print cartridge contacts
1. Turn on the HP All-in-One and open the print cartridge door.
The print carriage moves to the far right side of the HP All-in-One.
2. Wait until the print carriage is idle and silent, and then unplug the power cord from
the back of the HP All-in-One.
Work with print cartridges 73
Maintain the HP All-in-One
3. Lightly press down on the print cartridge to release it, and then pull it toward you out
of the slot.
NOTE: Do not remove both print cartridges at the same time. Remove and clean
each print cartridge one at a time. Do not leave a print cartridge outside the HP All-
in-One for more than 30 minutes.
4. Inspect the print cartridge contacts for ink and debris buildup.
5. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze any
excess water from it.
6. Hold the print cartridge by its sides.
7. Clean only the copper-colored contacts. Allow the print cartridges to dry for
approximately ten minutes.
1Copper-colored contacts
2Ink nozzles (do not clean)
8. Slide the print cartridge back into the slot. Push the print cartridge forward until it clicks
into place.
9. Repeat if necessary for the other print cartridge.
10. Gently close the print cartridge door and plug the power cord into the back of the
HP All-in-One.
Related topics
•“
Clean the area around the ink nozzles” on page 74
•“
Replace the print cartridges” on page 67
Clean the area around the ink nozzles
If the HP All-in-One is used in a dusty environment, a small amount of debris might
accumulate inside the device. This debris can include dust, hair, carpet, or clothing fibers.
When debris gets on the print cartridges, it can cause ink streaks and smudges on printed
pages. Ink streaking can be corrected by cleaning around the ink nozzles as described
here.
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NOTE: Clean the area around the ink nozzles only if you continue to see streaks
and smudges on your printed pages after you have already cleaned the print
cartridges by using the software you installed with the HP All-in-One.
Make sure you have the following materials available:
Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or
leave fibers.
TIP: Coffee filters are lint-free and work well for cleaning print cartridges.
Distilled, filtered, or bottled water (tap water might contain contaminants that can
damage the print cartridges).
CAUTION: Do not touch the copper-colored contacts or ink nozzles. Touching
these parts can result in clogs, ink failure, and bad electrical connections.
To clean the area around the ink nozzles
1. Turn on the HP All-in-One and open the print cartridge door.
The print carriage moves to the far right side of the HP All-in-One.
2. Wait until the print carriage is idle and silent, and then unplug the power cord from
the back of the HP All-in-One.
3. Lightly press down on the print cartridge to release it, and then pull it toward you out
of the slot.
NOTE: Do not remove both print cartridges at the same time. Remove and clean
each print cartridge one at a time. Do not leave a print cartridge outside the HP All-
in-One for more than 30 minutes.
4. Place the print cartridge on a piece of paper with the ink nozzles facing up.
5. Lightly moisten a clean foam rubber swab with distilled water.
6. Clean the face and edges around the ink nozzle area with the swab, as shown below.
1Nozzle plate (do not clean)
2Face and edges around the ink nozzle area
CAUTION: Do not clean the nozzle plate.
7. Slide the print cartridge back into the slot. Push the print cartridge forward until it clicks
into place.
Work with print cartridges 75
Maintain the HP All-in-One
8. Repeat if necessary for the other print cartridge.
9. Gently close the print cartridge door and plug the power cord into the back of the
HP All-in-One.
Related topics
Clean the print cartridges” on page 72
Remove ink from your skin and clothing
Follow these instructions to remove ink from your skin and clothing:
Surface Remedy
Skin Wash the area with an abrasive soap.
White fabric Wash the fabric in cold water and use chlorine bleach.
Color fabric Wash the fabric in cold water and use sudsy ammonia.
CAUTION: Always use cold water to remove ink from fabric. Warm or hot water can
set the ink into the fabric.
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12 Shop for printing supplies
You can order HP products, such as recommended types of paper and print cartridges,
online from the HP Web site.
This section contains the following topics:
Order paper or other media
Order print cartridges
Order other supplies
Order paper or other media
To order HP papers and other supplies, such as HP Premium Photo Papers or HP All-
in-One Paper, go to www.hp.com/buy/supplies. If prompted, choose your country/region,
follow the prompts to select your product, and then click one of the shopping links on the
page.
Order print cartridges
For a list of print cartridge numbers, see the printed documentation that came with the
HP All-in-One. You can also use the software that came with the HP All-in-One to find
out the reorder number for all the print cartridges. You can order print cartridges online
from the HP Web site. Additionally, you can contact a local HP reseller to find out the
correct print cartridge reorder numbers for your device and purchase print cartridges.
To order HP papers and other supplies, go to www.hp.com/buy/supplies. If prompted,
choose your country/region, follow the prompts to select your product, and then click one
of the shopping links on the page.
NOTE: At this time, some portions of the HP Web site are available in English only.
NOTE: Ordering print cartridges online is not supported in all countries/regions. If it
is not supported in your country/region, contact a local HP reseller for information
about purchasing print cartridges.
To order print cartridges through the HP Photosmart Software
1. In the HP Solution Center, click Settings, point to Print Settings, and then click
Printer Toolbox.
NOTE: You can also open the Printer Toolbox from the Print Properties dialog
box. In the Print Properties dialog box, click the Services tab, and then click
Service this device.
2. Click the Estimated Ink Levels tab.
Shop for printing supplies 77
Shop for printing supplies
3. Click Print Cartridge Ordering Information.
The print cartridge reorder numbers appear.
4. Click Order Online.
HP sends detailed printer information, including model number, serial number, and
ink supply levels, to an authorized online reseller. The supplies you need are
preselected; you can change quantities, add or remove items, and then check out.
Order other supplies
To order other supplies, such as HP Photosmart Software, a copy of the Setup Guide or
other printed documentation, or other customer-replaceable parts, call the phone number
for your country/region.
Country/region Number for ordering
Asia Pacific (except for Japan) 65 272 5300
Australia 1300 721 147
Europe +49 180 5 290220 (Germany)
+44 870 606 9081 (U.K.)
New Zealand 0800 441 147
South Africa +27 (0)11 8061030
U.S. and Canada 1-800-474-6836 (1-800-HP-INVENT)
To order supplies in other countries/regions not listed in the table, go to www.hp.com/
support. If prompted, choose your country/region, and then click Contact HP for
information on calling for technical support.
NOTE: At this time, some portions of the HP Web site are available in English only.
Chapter 12
78 Shop for printing supplies
Shop for printing supplies
13 Troubleshooting
This section contains the following topics:
Troubleshooting tips
Hardware setup troubleshooting
Software installation troubleshooting
Print quality troubleshooting
Print troubleshooting
Memory card troubleshooting
Copy troubleshooting
Scan troubleshooting
Errors
Troubleshooting tips
This section contains the following topics:
Communication problems over a USB connection
Information on print cartridges
Information on paper
Clear paper jams
Troubleshoot print cartridges
View the Readme file
Communication problems over a USB connection
If the HP All-in-One and computer are not communicating with each other, try the
following:
Make sure the print cartridges are installed.
Make sure you have paper loaded in the input tray.
Check that the HP All-in-One does not have a paper jam.
Check that the print carriage is not jammed.
Open the print cartridge door to access the print carriage area. Remove any objects
that are blocking the print carriage, including any packing materials. Turn the HP All-
in-One off and then turn it on again.
Check that the HP All-in-One print queue is not paused. If it is, choose the appropriate
setting to resume printing. For more information about accessing the print queue, see
the documentation that came with the operating system installed on your computer.
Look at the On button located on the top of the HP All-in-One. If it is not lit, the HP All-
in-One is turned off. Make sure the power cord is firmly connected to the HP All-in-
One and plugged into a power outlet. Press the On button to turn on the HP All-in-
One.
Troubleshooting 79
Troubleshooting
Check the USB cable. If you are using an older cable, it might not be working properly.
Try connecting it to another product to see if the USB cable works. If you experience
problems, the USB cable might need to be replaced. Also verify that the cable does
not exceed 3 meters (9.8 feet) in length.
Make sure your computer is USB ready. Some operating systems, such as Windows
95 and Windows NT, do not support USB connections. Check the documentation that
came with your operating system for more information.
Check the connection from the HP All-in-One to your computer. Verify that the USB
cable is securely plugged into the USB port on the back of the HP All-in-One. Make
sure the other end of the USB cable is plugged into a USB port on your computer.
After the cable is connected properly, turn the HP All-in-One off and then on again.
If you are connecting the HP All-in-One through a USB hub, make sure the hub is
turned on. If the hub is on, try connecting directly to your computer.
Check other printers or scanners. You might need to disconnect older products from
your computer.
Try connecting the USB cable to another USB port on your computer. After you check
the connections, try restarting your computer. Turn the HP All-in-One off and then on
again.
If necessary, remove the software you installed with the HP All-in-One and then install
it again.
For more information, see:
•“
Uninstall and reinstall the software” on page 94
•“
Find more information” on page 11
Information on print cartridges
For best results, use HP print cartridges. Refilled print cartridges might damage the
HP All-in-One. The following tips help maintain HP print cartridges and ensure consistent
print quality.
Keep all print cartridges in the original sealed packages until they are needed.
Store print cartridges at room temperature (15.6°-26.6° C or 60°-78° F).
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80 Troubleshooting
Troubleshooting
Do not reattach the protective tape once it has been removed from the print cartridge.
Reattaching the plastic tape might damage the print cartridge. Place the print cartridge
in the HP All-in-One immediately after removing the plastic tape. If this is not possible,
store it in a print cartridge protector or airtight plastic container.
HP recommends that you do not remove the print cartridges from the HP All-in-One
until you have replacement print cartridges available to install.
Turn off the HP All-in-One from the control panel. Do not turn off the device by turning
off a power strip or unplugging the power cord from the HP All-in-One. If you
improperly turn off the HP All-in-One, the print carriage does not return to the correct
position and the print cartridges can dry out.
Do not open the print cartridge door unless necessary. This exposes the print
cartridges to air, which reduces the life of the print cartridges.
NOTE: If you leave the print cartridge door open for a long period of time, the
HP All-in-One will recap the print cartridges to protect them from exposure to air.
Clean the print cartridges when you notice a significant decrease in print quality.
TIP: You might notice a decrease in print quality if the print cartridges have not
been used for a long time.
Do not clean the print cartridges unnecessarily. This wastes ink and shortens the life
of the cartridges.
Handle print cartridges carefully. Dropping, jarring, or rough handling during
installation can cause temporary printing problems. If print quality is poor right after
cartridge installation, allow half an hour for the print cartridge to recover.
For more information, see:
Troubleshoot print cartridges” on page 83
Information on paper
The HP All-in-One is designed to work well with most paper types. Test a variety of paper
types before buying a large quantity. Find a paper type that works well and is easy to
purchase. HP Premium papers are designed for the best quality results. In addition, follow
these tips:
Do not use paper that is too thin, that has a slick texture, or that stretches easily. It
can feed incorrectly through the paper path, causing paper jams.
Store photo media in its original packaging inside a resealable plastic bag on a flat
surface in a cool, dry place. When you are ready to print, remove only the paper you
plan to use immediately. When you have finished printing, return any unused photo
paper to the plastic bag.
Do not leave unused photo paper in the input tray. The paper might start to curl, which
might reduce the quality of your printouts. Curled paper can also cause paper jams.
Always hold photo paper by the edges. Fingerprints on photo paper can reduce print
quality.
Do not use paper that is heavily textured. It can cause graphics or text to print
improperly.
Troubleshooting tips 81
Troubleshooting
Do not combine different paper types and paper sizes in the input tray; the entire stack
of paper in the input tray must be the same size and type.
Store printed photos under glass or in a storage book to prevent bleeding over time
from high humidity. Use HP Premium Plus photo paper for maximum performance.
Clear paper jams
If the HP All-in-One has a paper jam, first check the rear door.
If the jammed paper is not in the rear rollers, check the front door.
To clear a paper jam from the rear door
1. Press in the tab on the left side of the rear door to release the door. Remove the door
by pulling it away from the HP All-in-One.
2. Gently pull the paper out of the rollers.
CAUTION: If the paper tears when you are removing it from the rollers, check
the rollers and wheels for torn pieces of paper that might be remaining inside the
device. If you do not remove all the pieces of paper from the HP All-in-One, more
paper jams are likely to occur.
3. Replace the rear door. Gently push the door forward until it snaps into place.
4. Press Start Copy Black or Start Copy Color to continue the current job.
To clear a paper jam from the front door
1. If necessary, pull the input tray down to open it. Then, lower the print cartridge door.
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82 Troubleshooting
Troubleshooting
2. Gently pull the paper out of the rollers.
CAUTION: If the paper tears when you are removing it from the rollers, check
the rollers and wheels for torn pieces of paper that might be remaining inside the
device. If you do not remove all the pieces of paper from the HP All-in-One, more
paper jams are likely to occur.
3. Close the print cartridge door.
4. Press Start Copy Black to continue the current job.
Troubleshoot print cartridges
If you are experiencing problems with printing, you might have a problem with one of the
print cartridges. Do the following:
To troubleshoot print cartridges
1. Remove the black print cartridge from the slot on the right. Do not touch the ink
nozzles or the copper-colored contacts. Check for possible damage to the copper-
colored contacts or ink nozzles.
Make sure the clear plastic tape has been removed. If it is still covering the ink nozzles,
gently remove the clear plastic tape by using the pink pull tab. Make sure you do not
remove the copper colored tape containing the electrical contacts.
1Copper-colored contacts
2Plastic tape with pink pull tab (must be removed before installing)
3Ink nozzles under tape
Troubleshooting tips 83
Troubleshooting
2. Reinsert the print cartridge by sliding it forward into the slot. Then push the print
cartridge forward until it clicks into the socket.
3. Repeat steps 1 and 2 for the tri-color print cartridge on the left side.
4. If the problem persists, print a self-test report to determine if there is a problem with
the print cartridges.
This report provides useful information about your print cartridges, including status
information.
5. If the self-test report shows a problem, clean the print cartridges.
6. If the problem persists, clean the copper-colored contacts of the print cartridges.
7. If you are still experiencing problems with printing, determine which print cartridge is
experiencing the problem and replace it.
To check the ink levels from the HP Photosmart Software
1. In the HP Solution Center, click Settings, point to Print Settings, and then click
Printer Toolbox.
NOTE: You can also open the Printer Toolbox from the Print Properties dialog
box. In the Print Properties dialog box, click the Services tab, and then click
Service this device.
The Printer Toolbox appears.
2. Click the Estimated Ink Level tab.
The estimated ink levels for the print cartridges appear.
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84 Troubleshooting
Troubleshooting
To print a self-test report
1. Load letter or A4 unused plain white paper into the input tray.
2. Press and hold the Cancel button and then press the Start Copy Color button.
The HP All-in-One prints a self-test report, which might indicate the source of the
printing problem. A sample of the ink test area of the report is shown below.
3. Make sure the test patterns show a complete grid and the thick color lines are
complete.
If more than a few lines in a pattern are broken, this might indicate a problem with
the nozzles. You might need to clean the print cartridges.
If the black line is missing, faded, streaked, or shows lines, this might indicate a
problem with the black print cartridge in the right slot.
If any of the color lines are missing, faded, streaked, or show lines, this might
indicate a problem with the tri-color print cartridge in the left slot.
To clean the print cartridges from the HP Photosmart Software
1. Load letter, A4, or legal unused plain white paper into the input tray.
2. In the HP Solution Center, click Settings, point to Print Settings, and then click
Printer Toolbox.
NOTE: You can also open the Printer Toolbox from the Print Properties dialog
box. In the Print Properties dialog box, click the Services tab, and then click
Service this device.
The Printer Toolbox appears.
3. Click the Device Services tab.
Troubleshooting tips 85
Troubleshooting
4. Click Clean the Print Cartridges.
5. Follow the prompts until you are satisfied with the quality of the output, and then
click Done.
If copy or print quality still seems poor after you clean the print cartridges, try cleaning
the print cartridge contacts before replacing the affected print cartridge.
To clean the print cartridge contacts
1. Turn on the HP All-in-One and open the print cartridge door.
The print carriage moves to the far right side of the HP All-in-One.
2. Wait until the print carriage is idle and silent, and then unplug the power cord from
the back of the HP All-in-One.
3. Lightly press down on the print cartridge to release it, and then pull it toward you out
of the slot.
NOTE: Do not remove both print cartridges at the same time. Remove and clean
each print cartridge one at a time. Do not leave a print cartridge outside the HP All-
in-One for more than 30 minutes.
4. Inspect the print cartridge contacts for ink and debris buildup.
5. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze any
excess water from it.
6. Hold the print cartridge by its sides.
7. Clean only the copper-colored contacts. Allow the print cartridges to dry for
approximately ten minutes.
1Copper-colored contacts
2Ink nozzles (do not clean)
8. Slide the print cartridge back into the slot. Push the print cartridge forward until it clicks
into place.
9. Repeat if necessary for the other print cartridge.
10. Gently close the print cartridge door and plug the power cord into the back of the
HP All-in-One.
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Troubleshooting
To replace the print cartridges
1. Make sure the HP All-in-One is on.
CAUTION: If the HP All-in-One is off when you open the print cartridge door to
access the print cartridges, the HP All-in-One will not release the cartridges for
changing. You might damage the HP All-in-One if the print cartridges are not
docked safely when you try to remove them.
2. Make sure you have letter or A4 unused plain white paper loaded in the input tray.
3. Open the print cartridge door.
The print carriage moves to the far right side of the HP All-in-One.
4. Wait until the print carriage is idle and silent, and then lightly press down on a print
cartridge to release it.
If you are replacing the tri-color print cartridge, remove the print cartridge from the
slot on the left.
If you are replacing the black or photo print cartridge, remove the print cartridge from
the slot on the right.
1Print cartridge slot for the tri-color print cartridge
2Print cartridge slot for the black and photo print cartridges
5. Pull the print cartridge toward you out of its slot.
6. If you are removing the black print cartridge in order to install the photo print cartridge,
store the black print cartridge in the print cartridge protector or an airtight plastic
container.
Troubleshooting tips 87
Troubleshooting
7. Remove the new print cartridge from its packaging and, being careful to touch only
the black plastic, gently remove the plastic tape by using the pink pull tab.
1Copper-colored contacts
2Plastic tape with pink pull tab (must be removed before installing)
3Ink nozzles under tape
CAUTION: Do not touch the copper-colored contacts or ink nozzles. Touching
these parts can result in clogs, ink failure, and bad electrical connections.
8. Slide the new print cartridge forward into the empty slot. Then gently push the upper
part of the print cartridge forward until it clicks into the socket.
If you are installing the tri-color print cartridge, slide it into the left slot.
If you are installing a black or photo print cartridge, slide it into the right slot.
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9. Close the print cartridge door.
If you installed a new print cartridge, the HP All-in-One prints a print cartridge
alignment page.
10. When prompted, ensure plain white paper is loaded in the input tray, then press the
button next to OK.
NOTE: If you have colored paper loaded in the input tray when you align the print
cartridges, the alignment will fail. Load unused plain white paper into the input
tray, and then try the alignment again.
11. Place the page print side down on the scanner glass and then press the button next
to OK to scan the page.
When the On button stops flashing, the alignment is complete and the page can be
removed.
View the Readme file
You might want to refer to the Readme file for information on system requirements and
possible installation problems.
You can access the Readme file by clicking Start, pointing to Programs or All
Programs, pointing to HP, pointing to Photosmart C4200 All-in-One series, and then
clicking Readme.
You can access the Readme file by double-clicking the icon located in the top-level folder
of the HP All-in-One software CD-ROM.
Hardware setup troubleshooting
This section contains hardware troubleshooting information for the HP All-in-One.
Many issues are caused when the HP All-in-One is connected to the computer using a
USB cable before the HP All-in-One software is installed on the computer. If you
connected the HP All-in-One to your computer before the software installation screen
prompts you to do so, you must follow these steps:
Troubleshooting common setup issues
1. Disconnect the USB cable from the computer.
2. Uninstall the software (if you have already installed it).
3. Restart your computer.
Hardware setup troubleshooting 89
Troubleshooting
4. Turn off the HP All-in-One, wait one minute, then restart it.
5. Reinstall the HP All-in-One software.
CAUTION: Do not connect the USB cable to the computer until prompted by the
software installation screen.
This section contains the following topics:
The HP All-in-One will not turn on
I connected the USB cable, but I am having problems using the HP All-in-One with
my computer
The HP All-in-One will not turn on
Cause: The HP All-in-One is not properly connected to a power supply.
Solution:
Make sure the power cord is firmly connected to both the HP All-in-One and the
power adapter. Plug the power cord into a grounded power outlet, surge protector,
or power strip.
1Power connection
2Power cord and adapter
3Grounded power outlet
If you are using a power strip, make sure the power strip is on. Or, try plugging
the HP All-in-One directly into a grounded power outlet.
Test the power outlet to make sure it is working. Plug in an appliance that you
know works, and see if the appliance has power. If not, then there might be a
problem with the power outlet.
If you plugged the HP All-in-One into a switched outlet, make sure the switch is
on. If it is switched to on but still does not work, then there might be a problem
with the power outlet.
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90 Troubleshooting
Troubleshooting
Cause: You pressed the On button too quickly.
Solution: The HP All-in-One might not respond if you press the On button too
quickly. Press the On button once. It might take a few minutes for the HP All-in-One
to turn on. If you press the On button again during this time, you might turn the device
off.
CAUTION: If the HP All-in-One still does not turn on, it might have a mechanical
failure. Unplug the HP All-in-One from the power outlet and contact HP. Go to:
www.hp.com/support. If prompted, choose your country/region, and then click
Contact HP for information on calling for technical support.
I connected the USB cable, but I am having problems using the HP All-in-One with
my computer
Cause: The USB cable was connected before the software was installed.
Connecting the USB cable before prompted can cause errors.
Solution: You must first install the software that came with the HP All-in-One before
connecting the USB cable. During installation, do not plug in the USB cable until
prompted by the onscreen instructions.
Once you have installed the software, connecting your computer to the HP All-in-One
with a USB cable is straightforward. Simply plug one end of the USB cable into the
back of your computer and the other into the back of the HP All-in-One. You can
connect to any USB port on the back of your computer.
For more information on installing the software and connecting the USB cable, see
the Setup Guide that came with the HP All-in-One.
Software installation troubleshooting
Use this section to solve any problems you might encounter while setting up the HP All-
in-One software.
Software installation troubleshooting 91
Troubleshooting
This section contains the following topics:
When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens
The minimum system checks screen appears
A red X appears on the USB connect prompt
I received a message that an unknown error has occurred
Some of the buttons are missing in the HP Solution Center
The registration screen does not appear
The HP Digital Imaging Monitor does not appear in the system tray
Uninstall and reinstall the software
When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens
Cause: The installation failed to run automatically.
Solution: If the installation does not run automatically, you can start it manually.
To start the installation from a Windows computer
1. From the Windows Start menu, click Run.
2. In the Run dialog box, enter d:\setup.exe, and then click OK.
If your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive
letter.
The minimum system checks screen appears
Cause: Your system does not meet the minimum requirements to install the
software.
Solution: Click Details to see what the specific problem is, and then correct the
problem before attempting to install the software.
A red X appears on the USB connect prompt
Cause: Normally, a green check appears indicating that the plug and play is
successful. A red X indicates that the plug and play failed.
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92 Troubleshooting
Troubleshooting
Solution:
To retry the plug and play
1. Verify that the control panel overlay is firmly attached, unplug the HP All-in-One
power cord, and then plug it in again.
2. Verify that the USB cable and power cord are plugged in.
3. Click Retry to retry the plug and play setup. If this does not work, continue to the
next step.
4. Verify that the USB cable is set up properly as follows:
Unplug the USB cable and plug it in again.
Do not attach the USB cable to a keyboard or non-powered hub.
Verify that the USB cable is 3 meters (9.8 feet) or less in length.
If you have several USB devices attached to your computer, you might want
to unplug the other devices during the installation.
5. Continue with the installation and restart the computer when prompted.
6. Open the HP Solution Center and check for the appropriate buttons for your
device (such as Make Copies). If the buttons do not appear, remove the software
and then reinstall it.
For more information, see:
Uninstall and reinstall the software” on page 94
I received a message that an unknown error has occurred
Cause: The source of the error is unknown.
Solution: Try to continue with the installation. If that does not work, stop and then
restart the installation, and follow the directions on the screen. If an error occurs, you
might need to uninstall and then reinstall the software. Do not simply delete the HP All-
in-One application files from your computer. Make sure to remove them properly using
the uninstall utility provided when you installed the software that came with the HP All-
in-One.
Software installation troubleshooting 93
Troubleshooting
For more information, see:
Uninstall and reinstall the software” on page 94
Some of the buttons are missing in the HP Solution Center
Cause: The installation might not be complete.
Solution: If the appropriate buttons for your device (such as Make Copies) do not
appear, your installation might not be complete, and you might need to uninstall and
then reinstall the software. Do not simply delete the HP All-in-One application files
from your hard drive. Make sure to remove them properly using the uninstall utility
provided in the HP All-in-One program group.
For more information, see:
Uninstall and reinstall the software” on page 94
The registration screen does not appear
Cause: The registration screen did not launch automatically.
Solution: You can access the registration (Sign up now) screen from the Windows
taskbar by clicking Start, pointing to Programs or All Programs, HP, Photosmart
C4200 All-in-One series, and then clicking Product Registration.
The HP Digital Imaging Monitor does not appear in the system tray
Cause: The installation might not be complete.
Solution: If the HP Digital Imaging Monitor does not appear in the system tray
(normally located at the lower-right corner of the desktop), start the HP Solution
Center.
If the appropriate buttons for your device (such as Make Copies) do not appear, your
installation might not be complete, and you might need to uninstall and then reinstall
the software. Do not simply delete the HP All-in-One application files from your hard
drive. Make sure to remove them properly using the uninstall utility provided in the
HP All-in-One program group.
For more information, see:
Uninstall and reinstall the software” on page 94
Uninstall and reinstall the software
If your installation is incomplete, or if you connected the USB cable to the computer before
prompted by the software installation screen, you might need to uninstall and then
reinstall the software. Do not simply delete the HP All-in-One application files from your
computer. Make sure to remove them properly using the uninstall utility provided when
you installed the software that came with the HP All-in-One.
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94 Troubleshooting
Troubleshooting
To uninstall from a Windows computer, method 1
1. Disconnect the HP All-in-One from your computer. Do not connect the HP All-in-One
to your computer until after you have reinstalled the software.
2. On the Windows taskbar, click Start, Programs or All Programs, HP, Photosmart
C4200 All-in-One series, Uninstall.
3. Follow the onscreen instructions.
4. If you are asked whether you would like to remove shared files, click No.
Other programs that use these files might not work properly if the files are deleted.
5. Restart your computer.
NOTE: It is important that you disconnect the HP All-in-One before restarting
your computer. Do not connect the HP All-in-One to your computer until after you
have reinstalled the software.
6. To reinstall the software, insert the HP All-in-One CD-ROM into your computer’s CD-
ROM drive, and follow the onscreen instructions and the instructions provided in the
Setup Guide that came with the HP All-in-One.
7. After the software is installed, connect the HP All-in-One to your computer.
8. Press the On button to turn the HP All-in-One on.
After connecting and turning on the HP All-in-One, you might have to wait several
minutes for all of the Plug and Play events to complete.
9. Follow the onscreen instructions.
To uninstall from a Windows computer, method 2
NOTE: Use this method if Uninstall is not available in the Windows Start menu.
1. On the Windows taskbar, click Start, Settings, Control Panel.
2. Double-click Add/Remove Programs.
3. Select HP Photosmart All-In-One Driver Software, and then click Change/
Remove.
Follow the onscreen instructions.
4. Disconnect the HP All-in-One from your computer.
5. Restart your computer.
NOTE: It is important that you disconnect the HP All-in-One before restarting
your computer. Do not connect the HP All-in-One to your computer until after you
have reinstalled the software.
6. Insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive and then start
the Setup program.
7. Follow the onscreen instructions and the instructions provided in the Setup Guide that
came with the HP All-in-One.
To uninstall from a Windows computer, method 3
NOTE: Use this method if Uninstall is not available in the Windows Start menu.
Software installation troubleshooting 95
Troubleshooting
1. Insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive and then start
the Setup program.
2. Disconnect the HP All-in-One from your computer.
3. Select Uninstall and follow the onscreen directions.
4. Restart your computer.
NOTE: It is important that you disconnect the HP All-in-One before restarting
your computer. Do not connect the HP All-in-One to your computer until after you
have reinstalled the software.
5. Start the Setup program for the HP All-in-One again.
6. Select Install.
7. Follow the onscreen instructions and the instructions provided in the Setup Guide that
came with the HP All-in-One.
When the software installation is complete, the HP Digital Imaging Monitor icon appears
in the Windows system tray.
To verify that the software is properly installed, double-click the HP Solution Center icon
on the desktop. If the HP Solution Center shows the appropriate buttons for your device
(such as Make Copies), the software has been properly installed.
Print quality troubleshooting
If you are having problems with print quality, try the solutions in this section and observe
the following guidelines:
Replace refilled or empty cartridges.
Check the device settings to make sure that the print mode and paper selection is
correct for the paper and the task.
For more information, see Set the paper type for printing” on page 31 and Choose
papers for printing and copying” on page 18.
Print and evaluate a self-test.
For more information, see Print a self-test report” on page 64.
If the self-test shows a defect, try the following:
Clean the print cartridges automatically. For more information, see Clean the
print cartridges” on page 72.
If you are missing lines when you print, clean the electrical contacts. For more
information, see Clean the area around the ink nozzles” on page 74.
Replace the print cartridge. For more information, see Replace the print
cartridges” on page 67.
If the self-test does not show a problem, investigate other causes, such as the image
file or software program.
For additional print cartridge troubleshooting, visit the HP Web site at www.hp.com/
support.
This section contains the following topics:
Ink is bleeding or smearing
Ink is not filling the text or graphics completely
The text edges are jagged
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96 Troubleshooting
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The printout has a horizontal band of distortion near the bottom of the page
Colors run into each other on the printout
Printouts or copies have horizontal streaks or lines
Printouts or copies are faded or have dull colors
Printouts or copies seem blurry or fuzzy
Printouts or copies have vertical streaks
Printouts or copies are slanted or skewed
Paper is not picked up from the input tray
Ink is bleeding or smearing
Cause: The paper type is not suitable for the HP All-in-One.
Solution: Use HP Premium Papers or any other paper type that is appropriate for
the HP All-in-One.
Cause: The print cartridges need to be cleaned.
Solution: Print a self-test report to determine if there is a problem with the print
cartridges. If the self-test report shows a problem, clean the print cartridges. If the
problem persists, you might need to replace the print cartridges.
For more information on print cartridges, see Troubleshoot print cartridges”
on page 83.
Cause: The paper is too close to the print cartridge during printing.
Solution: If the paper is too close to the print cartridge during printing, the ink might
be smeared. This can happen if the paper is raised, wrinkled, or very thick, such as
a mailing envelope. Make sure the paper lays flat in the input tray and is not too
wrinkled.
Ink is not filling the text or graphics completely
Cause: The print cartridges need to be cleaned or might be out of ink.
Solution: Check the estimated ink levels remaining in the print cartridges. If the
print cartridges are low or out of ink, you might need to replace the print cartridges.
If there is ink remaining in the print cartridges, but you are still noticing a problem,
print a self-test report to determine if there is a problem with the print cartridges. If the
self-test report shows a problem, clean the print cartridges. If the problem persists,
you might need to replace the print cartridges.
For more information on print cartridges, see Troubleshoot print cartridges”
on page 83.
Cause: The print paper type setting is incorrect.
Solution: Change the paper type setting to match the type of paper loaded in the
input tray. The HP All-in-One automatically detects the paper type for plain and photo
Print quality troubleshooting 97
Troubleshooting
paper. If you are printing on other types of paper, such as labels or transparencies,
check that you have selected the correct paper type in the HP Photosmart software.
For more information, see:
•“
Set the paper type for printing” on page 31
•“
Load full-size paper” on page 21
Cause: The copy or print quality setting on the HP All-in-One is set too low.
Solution: Check the quality setting. Use a higher quality setting to increase the
amount of ink used for printing.
For more information, see:
•“
Change the print speed or quality” on page 32
•“
Change copy speed or quality” on page 55
The text edges are jagged
Cause: The font is a custom size.
Solution: Some software applications offer custom fonts that have jagged edges
when enlarged or printed. Also, if you want to print bitmapped text, it might have
jagged edges when enlarged or printed.
Use OpenType or TrueType fonts to ensure that the HP All-in-One is able to print
smooth fonts. When selecting a font, look for the TrueType or OpenType icon.
The printout has a horizontal band of distortion near the bottom of the page
Cause: Your image has light blue, gray, or brown hues that print near the bottom
of the page.
Solution: Load high-quality paper in the input tray and print the image with a high
print quality setting, such as Best, Maximum dpi, or High Resolution. Always make
sure the paper you are printing on is flat. For best results when printing images,
use HP Premium Plus Photo Paper.
If the problem persists, use the software you installed with the HP All-in-One or
another software application to rotate your image 180 degrees so that the light blue,
gray, or brown hues in your image do not print at the bottom of the page. Print the
image using six-ink printing. To do so, install the photo print cartridge in place of the
black print cartridge. With the photo print cartridge and the tri-color print cartridge
installed, you have a six-ink system, which provides enhanced quality photos.
For more information, see:
•“
Information on paper” on page 81
•“
Troubleshoot print cartridges” on page 83
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98 Troubleshooting
Troubleshooting
Colors run into each other on the printout
Cause: The print or copy quality setting is set too high for the type of paper loaded
in the HP All-in-One.
Solution: Check the quality setting. Use a lower quality setting to decrease the
amount of ink used for printing or copying.
For more information, see:
•“
Change the print speed or quality” on page 32
•“
Change copy speed or quality” on page 55
Cause: The paper type is not suitable for the HP All-in-One.
Solution: Use HP Premium Papers or any other paper type that is appropriate for
the HP All-in-One.
For more information, see:
Information on paper” on page 81
Cause: You are printing on the wrong side of the paper.
Solution: Load the paper with the print side down. For example, if you are loading
glossy photo paper, load the paper with the glossy side down.
For more information, see:
Load full-size paper” on page 21
Cause: You are using non-HP ink.
Solution: HP recommends that you use genuine HP print cartridges. Genuine HP
print cartridges are designed and tested with HP printers to help you easily produce
great results, time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP ink. Printer
service or repairs required as a result of printer failure or damage attributable to
the use of non-HP ink will not be covered under warranty.
Cause: The print cartridges need to be cleaned.
Solution: Print a self-test report to determine if there is a problem with the print
cartridges. If the self-test report shows a problem, clean the print cartridges. If the
problem persists, you might need to replace the print cartridges.
For more information on print cartridges, see Troubleshoot print cartridges”
on page 83.
Printouts or copies have horizontal streaks or lines
Cause: The paper is not feeding properly or is loaded incorrectly.
Print quality troubleshooting 99
Troubleshooting
Solution: Make sure you have paper loaded correctly.
For more information, see:
Load paper” on page 21
Cause: The copy or print quality type setting on the HP All-in-One is set too low.
Solution: Check the quality setting. Use a higher quality setting to increase the
amount of ink used for printing.
For more information, see:
•“
Change the print speed or quality” on page 32
•“
Change copy speed or quality” on page 55
Cause: A tri-color or photo print cartridge was jarred or handled roughly during
installation.
Solution: Allow half an hour for the print cartridge to recover.
Cause: The print cartridges need to be cleaned or might be out of ink.
Solution: Check the estimated ink levels remaining in the print cartridges. If the
print cartridges are low or out of ink, you might need to replace the print cartridges.
If there is ink remaining in the print cartridges, but you are still noticing a problem,
print a self-test report to determine if there is a problem with the print cartridges. If the
self-test report shows a problem, clean the print cartridges. If the problem persists,
you might need to replace the print cartridges.
For more information on print cartridges, see Troubleshoot print cartridges”
on page 83.
Cause: There might be fiber or dust built up around the ink nozzle area on the print
cartridges.
Solution: Check the print cartridges. If it looks as though there are fibers or dust
around the ink nozzles, clean the ink nozzle area of the print cartridge.
For more information, see:
Clean the area around the ink nozzles” on page 74
Printouts or copies are faded or have dull colors
Cause: The print cartridges need to be cleaned or might be out of ink.
Solution: Check the estimated ink levels remaining in the print cartridges. If the
print cartridges are low or out of ink, you might need to replace the print cartridges.
If there is ink remaining in the print cartridges, but you are still noticing a problem,
print a self-test report to determine if there is a problem with the print cartridges. If the
self-test report shows a problem, clean the print cartridges. If the problem persists,
you might need to replace the print cartridges.
Chapter 13
100 Troubleshooting
Troubleshooting
For more information on print cartridges, see Troubleshoot print cartridges”
on page 83.
Cause: The print quality setting on the HP All-in-One is set too low.
Solution: Check the quality setting. Use a higher quality setting to increase the
amount of ink used for printing.
Cause: The paper type is not suitable for the HP All-in-One.
Solution: If the paper you are using is too fibrous, the ink applied by the HP All-in-
One might not fully cover the surface of the paper. Use HP Premium Papers or any
other paper type that is appropriate for the HP All-in-One.
For more information, see:
Choose papers for printing and copying” on page 18
Cause: The paper type setting is incorrect.
Solution: Change the paper type setting to match the type of paper loaded in the
input tray. The HP All-in-One automatically detects the paper type for plain and photo
paper. If you are printing on other types of paper, such as labels or transparencies,
check that you have selected the correct paper type in the HP Photosmart Software.
For more information, see:
Set the paper type for printing” on page 31
Cause: Copying a poor-quality picture, such as a newspaper photo, causes bands,
checks, or stripes to appear on your copy. These are called moiré patterns.
Solution: To reduce moiré patterns, try placing one or more clear plastic sheet
protectors directly on the glass, and then place the original print side down on top of
the sheet protectors.
Cause: Debris might be stuck on the glass or on the back of the document lid; this
causes poor copy quality and slows down processing.
Solution:
For more information, see:
Clean the lid backing” on page 64
Printouts or copies seem blurry or fuzzy
Cause: The paper loaded in the input tray is not suitable for the HP All-in-One.
Print quality troubleshooting 101
Troubleshooting
Solution: If the paper you are using is too fibrous, the ink applied by the HP All-in-
One might not fully cover the surface of the paper. Use HP Premium Papers or any
other paper type that is appropriate for the HP All-in-One.
For more information, see:
Information on paper” on page 81
Cause: The print paper type setting is incorrect.
Solution: Change the paper type setting to match the type of paper loaded in the
input tray. The HP All-in-One automatically detects the paper type for plain and photo
paper. If you are printing on other types of paper, such as labels or transparencies,
check that you have selected the correct paper type in the HP Photosmart Software.
For more information, see:
Set the paper type for printing” on page 31
Cause: The copy or print quality setting on the HP All-in-One is set too low.
Solution: Check the quality setting. Use a higher quality setting to increase the
amount of ink used for printing.
For more information, see:
•“
Change the print speed or quality” on page 32
•“
Change copy speed or quality” on page 55
Cause: You are printing on the wrong side of the paper.
Solution: Load paper with the print side down. For example, if you are loading
glossy photo paper, load the paper with the glossy side down.
Printouts or copies have vertical streaks
Cause: The paper type is not suitable for the HP All-in-One.
Solution: If the paper you are using is too fibrous, the ink applied by the HP All-in-
One might not fully cover the surface of the paper. Use HP Premium Papers or any
other paper type that is appropriate for the HP All-in-One.
For more information, see:
Information on paper” on page 81
Printouts or copies are slanted or skewed
Cause: The paper is not feeding properly or is loaded incorrectly.
Solution: Make sure the paper is loaded correctly.
For more information, see:
Load full-size paper” on page 21
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102 Troubleshooting
Troubleshooting
Cause: More than one type of paper is loaded in the input tray.
Solution: Load only one type of paper at a time.
Paper is not picked up from the input tray
Cause: There is not enough paper in the input tray.
Solution: If the HP All-in-One is out of paper or there are only a few sheets
remaining, load more paper in the input tray. If there is paper in the input tray, remove
the paper, tap the stack of paper against a flat surface, and reload the paper into the
input tray. To continue your print job, press Start Copy Black on the control panel of
the HP All-in-One.
For more information, see:
Load full-size paper” on page 21
Print troubleshooting
Use this section to solve these printing problems:
Envelopes print incorrectly
Borderless printing produces unexpected results
The HP All-in-One is not responding
The HP All-in-One prints meaningless characters
Nothing happens when I try to print
The pages in my document came out in the wrong order
The margins are not printing as expected
Text or graphics are cut off at the edge of the page
A blank page came out while printing
Ink is spraying the inside of the HP All-in-One when I print a photo
Envelopes print incorrectly
Cause: A stack of envelopes is loaded incorrectly.
Solution: Remove all paper from the input tray. Load a stack of envelopes in the
input tray, with the envelope flaps facing up and to the left.
NOTE: To avoid paper jams, tuck the flaps inside the envelopes.
Print troubleshooting 103
Troubleshooting
Cause: The wrong type of envelope is loaded.
Solution: Do not use shiny or embossed envelopes or envelopes that have clasps
or windows.
Borderless printing produces unexpected results
Cause: Printing a borderless image from a non-HP software application produces
unexpected results.
Solution: Try printing the image from the photo imaging software that came with
the HP All-in-One.
The HP All-in-One is not responding
Cause: The HP All-in-One is busy with another task.
Solution: If the HP All-in-One is performing another task such as copying or
scanning, your print job will be delayed until the HP All-in-One completes the current
task.
Some documents take a long time to print. If nothing has printed several minutes after
you sent a print job to the HP All-in-One, check your computer to see if there are any
messages.
Cause: The HP All-in-One has a paper jam.
Solution: Clear the paper jam.
For more information, see:
Clear paper jams” on page 82
Cause: The HP All-in-One is out of paper.
Solution: Load paper in the input tray.
For more information, see:
Load full-size paper” on page 21
Cause: The print carriage has stalled.
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104 Troubleshooting
Troubleshooting
Solution: Turn the HP All-in-One off, remove any objects that are blocking the print
carriage (including any packing materials), and then turn the HP All-in-One on again.
Cause: The computer is not communicating with the HP All-in-One.
Solution: If the HP All-in-One is not properly connected to the computer,
communication errors can occur. Make sure the USB cable is connected to the HP All-
in-One and the computer as shown below.
If the connections are secure, and nothing has printed several minutes after you sent
a print job to the HP All-in-One, check the status of the HP All-in-One. In the
HP Photosmart Software, click Status.
For more information, see:
Communication problems over a USB connection” on page 79
Cause: The HP All-in-One is turned off.
Solution: Look at the On button located on the top of the HP All-in-One. If it is not
lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to
the HP All-in-One and plugged into a power outlet. Press the On button to turn on the
HP All-in-One.
Cause: The HP All-in-One experienced an error.
Solution: Turn the HP All-in-One off, and then unplug the power cord. Plug the
power cord back in, and then press the On button to turn on the HP All-in-One.
Cause: The status of the printer driver has changed.
Print troubleshooting 105
Troubleshooting
Solution: The printer driver status might have changed to either offline or stop
printing.
To check the printer driver status
1. In the HP Solution Center, click the device tab.
2. Click Settings.
3. Click Status.
If the status is offline or stop printing, change the status to ready.
Cause: A deleted print job is still in the queue.
Solution: A print job might remain in the queue after it has been cancelled. The
cancelled print job jams the queue and prevents the next print job from printing.
From your computer, open the printer folder and see if the cancelled job remains in
the print queue. Try to delete the job from the queue. If the print job remains in the
queue, try one or both of the following:
Disconnect the USB cable from the HP All-in-One, restart the computer, and then
reconnect the USB cable to the HP All-in-One.
Shut down the HP All-in-One, restart the computer, and then restart the HP All-
in-One.
The HP All-in-One prints meaningless characters
Cause: There is no more available memory in the HP All-in-One.
Solution: Turn off the HP All-in-One and your computer for 60 seconds, then turn
them both on and try printing again.
Cause: The document is corrupt.
Solution: Try printing another document from the same software application. If this
works, then try printing a previously saved version of the document that is not corrupt.
Nothing happens when I try to print
Cause: The HP All-in-One is turned off.
Solution: Look at the On button located on the top of the HP All-in-One. If it is not
lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to
the HP All-in-One and plugged into a power outlet. Press the On button to turn on the
HP All-in-One.
Cause: The HP All-in-One is busy with another task.
Solution: If the HP All-in-One is performing another task such as copying or
scanning, your print job will be delayed until the HP All-in-One completes the current
task.
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Some documents take a long time to print. If nothing has printed several minutes after
you sent a print job to the HP All-in-One, check your computer to see if there are any
messages.
Cause: The HP All-in-One is not the selected printer.
Solution: Make sure the HP All-in-One is the selected printer in your software
application.
TIP: You can set the HP All-in-One as the default printer to ensure that the printer
is automatically selected when you select Print in the File menu of your different
software applications.
Cause: The computer is not communicating with the HP All-in-One.
Solution: If the HP All-in-One is not properly connected to the computer,
communication errors can occur. Make sure the USB cable is connected to the HP All-
in-One and the computer as shown below.
If the connections are secure, and nothing has printed several minutes after you sent
a print job to the HP All-in-One, check the status of the HP All-in-One. In the
HP Photosmart Software, click Status.
For more information, see:
Communication problems over a USB connection” on page 79
Cause: The HP All-in-One has a paper jam.
Solution: Clear the paper jam.
For more information, see:
Clear paper jams” on page 82
Cause: The print carriage has stalled.
Print troubleshooting 107
Troubleshooting
Solution: Turn the HP All-in-One off, remove any objects that are blocking the print
carriage (including any packing materials), and then turn the HP All-in-One on again.
Cause: The HP All-in-One is out of paper.
Solution: Load paper in the input tray.
For more information, see:
Load full-size paper” on page 21
The pages in my document came out in the wrong order
Cause: The print settings are set to print the first page of your document first.
Because of the way the paper feeds through the HP All-in-One, this means the first
page will be print side up at the bottom of the stack.
Solution: Print the document in reverse order. When the document finishes
printing, the pages will be in correct order.
For more information, see:
Print a multiple-page document in reverse order” on page 42
The margins are not printing as expected
Cause: The margins are not set correctly in your software application.
Solution: Check the printer margins.
Make sure the margin settings for the document do not exceed the printable area of
the HP All-in-One.
To check your margin settings
1. Preview your print job before sending it to the HP All-in-One.
2. Check the margins.
The HP All-in-One uses the margins you have set in your software application,
as long as they are greater than the minimum margins the HP All-in-One supports.
3. Cancel the print job if the margins are not satisfactory, and then adjust the margins
in your software application.
Cause: The paper size setting might not be set correctly for the project you are
printing.
Solution: Verify that you have selected the proper paper size setting for your
project. Make sure that you have loaded the correct paper size in the input tray.
Cause: The paper guides are not positioned correctly.
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Troubleshooting
Solution: Remove the stack of paper from the input tray, reload the paper, and then
slide the paper width guide inward until it stops at the edge of the paper.
For more information, see:
Load paper” on page 21
Cause: A stack of envelopes is loaded incorrectly.
Solution: Remove all paper from the input tray. Load a stack of envelopes in the
input tray, with the envelope flaps facing up and on the left.
NOTE: To avoid paper jams, tuck the flaps inside the envelopes.
For more information, see:
Load envelopes” on page 25
Text or graphics are cut off at the edge of the page
Cause: The margins are not set correctly in your software application.
Solution:
To check your margin settings
1. Preview your print job before sending it to the HP All-in-One.
2. Check the margins.
The HP All-in-One uses the margins you have set in your software application,
as long as they are greater than the minimum margins the HP All-in-One supports.
3. Cancel the print job if the margins are not satisfactory, and then adjust the margins
in your software application.
Make sure the margin settings for the document do not exceed the printable area of
the HP All-in-One.
Cause: The size of the document you are printing is larger than the paper loaded
in the input tray.
Print troubleshooting 109
Troubleshooting
Solution: Make sure the layout of the document you are trying to print fits on a paper
size supported by the HP All-in-One.
To preview the print layout
1. Load the correct paper size into the input tray.
2. Preview your print job before sending it to the HP All-in-One.
3. Check the graphics in the document to make sure that the current size fits within
the printable area of the HP All-in-One.
4. Cancel the print job if the graphics do not fit in the printable area of the page.
TIP: Some software applications allow you to scale the document to fit the paper
size currently selected. Additionally, you can scale the size of a document from
the print Properties dialog box.
Cause: The paper is loaded incorrectly.
Solution: If the paper is misfeeding, it could cause parts of the document to cut off.
Remove the stack of paper from the input tray, and then reload the paper following
the steps below.
For more information, see:
Load full-size paper” on page 21
A blank page came out while printing
Cause: If you are printing black text, and a blank page comes out of the HP All-in-
One, the black print cartridge might be empty.
Solution: Check the estimated ink levels remaining in the print cartridges. If the
print cartridges are low or out of ink, you might need to replace the print cartridges.
If there is ink remaining in the print cartridges, but you are still noticing a problem,
print a self-test report to determine if there is a problem with the print cartridges. If the
self-test report shows a problem, clean the print cartridges. If the problem persists,
you might need to replace the print cartridges.
For more information on print cartridges, see Troubleshoot print cartridges”
on page 83.
Cause: The document you are printing contains an additional blank page.
Solution: Open the document file in your software application and remove any extra
pages or lines at the end of the document.
Cause: The HP All-in-One picked up two sheets of paper.
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110 Troubleshooting
Troubleshooting
Solution: If the HP All-in-One has only a few sheets remaining, load more paper in
the input tray. If there is plenty of paper in the input tray, remove the paper, tap the
stack of paper against a flat surface, and reload the paper into the input tray.
For more information, see:
Load full-size paper” on page 21
Cause: The protective plastic tape was only partially removed from the print
cartridge.
Solution: Check each print cartridge. The tape might have been removed from the
copper-colored contacts, but still might cover the ink nozzles. If the tape is still
covering the ink nozzles, carefully remove the tape from the print cartridges. Do not
touch the ink nozzles or the copper-colored contacts.
1Copper-colored contacts
2Plastic tape with pink pull tab (must be removed before installing)
3Ink nozzles under tape
Ink is spraying the inside of the HP All-in-One when I print a photo
Cause: The borderless print settings require photo paper to be loaded in the input
tray. You are using the wrong paper type.
Solution: Make sure you load photo paper in the input tray before you print a
borderless print job.
Print troubleshooting 111
Troubleshooting
Memory card troubleshooting
Use this section to solve these memory card problems:
My memory card no longer works in my digital camera
The HP All-in-One does not read the memory card
The Photo light next to the memory card slots is blinking
The photos on the memory card do not transfer to my computer
My memory card no longer works in my digital camera
Cause: You formatted the card on a Windows XP computer. By default, Windows
XP will format a memory card of 8 MB or less and 64 MB or more with the FAT32
format. Digital cameras and other devices use the FAT (FAT16 or FAT12) format and
cannot recognize a FAT32 formatted card.
Solution: Reformat your memory card in your camera or format your memory card
in a Windows XP computer by selecting the FAT format.
The HP All-in-One does not read the memory card
Cause: The card is inserted backwards or upside down.
Solution: Turn the memory card so that the label faces up and the contacts are
facing the HP All-in-One, and then push the card forward into the appropriate slot until
the Photo light turns on.
If the memory card is not inserted properly, the HP All-in-One will not respond and
the green Photo light (near the memory card slots) will blink rapidly.
After the memory card has been inserted properly, the Photo light will blink green for
a few seconds, and then remain lit.
Cause: The card is not fully inserted.
Solution: Make sure you fully insert the memory card into the appropriate slot on
the HP All-in-One.
If the memory card is not inserted properly, the HP All-in-One will not respond and
the green Photo light (near the memory card slots) will blink rapidly.
After the memory card has been inserted properly, the Photo light will blink green for
a few seconds, and then remain lit.
Cause: Multiple memory cards are inserted in the HP All-in-One.
Solution: You can insert only one memory card at a time.
If more than one memory card is inserted, the green Photo light (near the memory
card slots) will blink rapidly, and an error message will appear on the computer screen.
Remove the additional memory card to resolve the problem.
Cause: The file system is corrupted.
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112 Troubleshooting
Troubleshooting
Solution: Check the computer screen for an error message telling you that the
images on the memory card are corrupted.
If the file system on the card is corrupt, reformat the memory card in your digital
camera.
CAUTION: Reformatting the memory card will delete any photos stored on the
card. If you have previously transferred the photos from your memory card to a
computer, try printing the photos from the computer. Otherwise, you will need to
retake any photos you might have lost.
The Photo light next to the memory card slots is blinking
Cause: The HP All-in-One is reading the memory card.
Solution: Do not pull out the memory card while the Photo light is flashing. A
flashing light means the HP All-in-One is accessing the memory card. Wait until the
light remains solid. Removing a memory card while it is being accessed might corrupt
information on the card or damage the HP All-in-One and card.
Cause: The HP All-in-One has detected an error with the memory card.
Solution: Remove and reinsert the memory card. You might have inserted it
incorrectly. Turn the memory card so that the label faces up and the contacts are
facing the HP All-in-One, and then push the card forward into the appropriate slot until
the Photo light turns on.
If the problem continues, the memory card might be defective.
Cause: You have inserted more than one memory card.
Solution: Remove one of the memory cards. You can use only one memory card
at a time.
The photos on the memory card do not transfer to my computer
Cause: The HP Photosmart Software is not installed.
Solution: Install the HP Photosmart Software that came with the HP All-in-One. If
it is installed, restart your computer.
To install the HP Photosmart Software
1. Insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive and then
start the Setup program.
2. When prompted, click Install More Software to install the HP Photosmart
Software.
3. Follow the onscreen instructions and the instructions provided in the Setup Guide
that came with the HP All-in-One.
Cause: The HP All-in-One is turned off.
Memory card troubleshooting 113
Troubleshooting
Solution: Turn the HP All-in-One on.
Cause: The computer is turned off.
Solution: Turn the computer on.
Cause: The HP All-in-One is not properly connected to the computer.
Solution: Check the connection from the HP All-in-One to your computer. Verify
that the USB cable is securely plugged into the USB port on the back of the HP All-
in-One. Make sure the other end of the USB cable is plugged into a USB port on your
computer. After the cable is connected properly, turn the HP All-in-One off and then
on again.
For more information on setting up the HP All-in-One and connecting it to your
computer, see the Setup Guide that came with the HP All-in-One.
Copy troubleshooting
Use this section to solve these copy problems:
Nothing happens when I try to copy
Parts of the original do not appear or are cut off
Resize to Fit is not working as expected
The image is cropped when I make a borderless copy
The printout is blank
A borderless copy has white space around the edges
Nothing happens when I try to copy
Cause: The HP All-in-One is turned off.
Solution: Look at the On button located on the top of the HP All-in-One. If it is not
lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to
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114 Troubleshooting
Troubleshooting
the HP All-in-One and plugged into a power outlet. Press the On button to turn on the
HP All-in-One.
Cause: The original is placed incorrectly on the glass.
Solution: Load the original print side down on the right front corner of the glass as
shown below.
Cause: The HP All-in-One might be busy copying or printing.
Solution: Check the On button. If it is blinking, the HP All-in-One is busy.
Cause: The HP All-in-One does not recognize the paper type.
Solution: Do not use the HP All-in-One to copy onto envelopes or other papers the
HP All-in-One does not support.
Cause: The HP All-in-One has a paper jam.
Solution: Clear the paper jam and remove any torn paper that remains in the HP All-
in-One.
For more information, see:
Clear paper jams” on page 82
Parts of the original do not appear or are cut off
Cause: The original is placed incorrectly on the glass.
Copy troubleshooting 115
Troubleshooting
Solution: Load the original print side down on the right front corner of the glass as
shown below.
Resize to Fit is not working as expected
Cause: You are trying to increase the size of an original that is too small.
Solution: Resize to Fit can only enlarge the original up to the maximum percentage
allowed by your model. For example, 200% might be the maximum enlargement
percentage allowed by your model. Enlarging a passport photo by 200% might not
enlarge it enough for it to fit a full-size page.
If you want to make a large copy of a small original, scan the original into the computer,
resize the image in the HP scanning software, and then print a copy of the enlarged
image.
Cause: The original is placed incorrectly on the glass.
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116 Troubleshooting
Troubleshooting
Solution: Load the original print side down on the right front corner of the glass as
shown below. To copy a photo, position the photo on the glass so that the long edge
of the photo is along the front edge of the glass.
Cause: Debris might be stuck on the glass or on the back of the document lid. The
HP All-in-One interprets anything it detects on the glass as part of the image.
Solution: Turn off the HP All-in-One, unplug the power cord, and then use a soft
cloth to wipe the glass and the back of the document lid.
For more information, see:
•“
Clean the glass” on page 63
•“
Clean the lid backing” on page 64
The image is cropped when I make a borderless copy
Cause: The HP All-in-One cropped some of the image around the margins of the
copy to achieve a borderless print without changing the proportions of the original.
Solution: If you want to enlarge a photo to fit a full-size page without cropping the
edges, use Resize to Fit.
For more information, see:
Resize an original to fit onto letter or A4 paper” on page 57
Cause: The original is larger than the paper in the input tray.
Solution: If your original is larger than the paper in the input tray, use the Resize
to Fit feature to reduce your original to fit on the paper in the input tray.
For more information, see:
Resize an original to fit onto letter or A4 paper” on page 57
Copy troubleshooting 117
Troubleshooting
The printout is blank
Cause: The original is placed incorrectly on the glass.
Solution: Load the original print side down on the right front corner of the glass as
shown below.
Cause: The print cartridges need to be cleaned or might be out of ink.
Solution: Check the estimated ink levels remaining in the print cartridges. If the
print cartridges are low or out of ink, you might need to replace the print cartridges.
If there is ink remaining in the print cartridges, but you are still noticing a problem,
print a self-test report to determine if there is a problem with the print cartridges. If the
self-test report shows a problem, clean the print cartridges. If the problem persists,
you might need to replace the print cartridges.
For more information on print cartridges, see Troubleshoot print cartridges”
on page 83.
A borderless copy has white space around the edges
Cause: You are trying to make a borderless copy of a very small original.
Solution: When you make a borderless copy of a very small original, the HP All-in-
One enlarges the original up to a maximum percentage. This might leave white space
around the edges. (The maximum percentage varies by model.)
Depending on the size of the borderless copy you are trying to make, the minimum
size of the original varies. For example, you cannot enlarge a passport photo to create
a letter-size borderless copy.
If you want to make a borderless copy of a very small original, scan the original into
the computer, resize the image, and then print a borderless copy of the enlarged
image.
Cause: You are trying to make a borderless copy without using photo paper.
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118 Troubleshooting
Troubleshooting
Solution: Use photo paper to make borderless copies.
Scan troubleshooting
Use this section to solve these scan problems:
Scan halts
Scan fails
Scan fails because of insufficient computer memory
Scanned image is blank
Scanned image is incorrectly cropped
Scanned image has incorrect page layout
Scanned image shows dotted lines instead of text
Text format is incorrect
Text is incorrect or missing
The scan feature does not work
Scan halts
Cause: The computer system resources might be low.
Solution: Turn off the HP All-in-One and then turn it back on. Turn off the computer
and then turn it back on.
If this does not work, try changing the scan to a lower resolution in the software.
Scan fails
Cause: The computer is not turned on.
Solution: Turn on your computer.
Cause: Your computer is not connected to the HP All-in-One by a USB cable.
Solution: Connect your computer to the HP All-in-One with a standard USB cable.
For more information, see the Setup Guide.
Cause: The HP Photosmart Software might not have been installed.
Solution: Insert the HP Photosmart installation CD and install the software.
For more information, see the Setup Guide.
Cause: The HP Photosmart Software is installed, but is not running.
Solution: Start the software you installed with the HP All-in-One and try scanning
again.
Scan troubleshooting 119
Troubleshooting
NOTE: To check to see whether the software is running, right-click on the HP
Digital Imaging Monitor icon in the system tray at the far right of the Windows
taskbar. Pick a device in the list, and then click Display Status.
Scan fails because of insufficient computer memory
Cause: Too many applications are running on your computer.
Solution: Close all applications that are not in use. This includes applications that
run in the background, such as screen savers and virus checkers. If you turn off your
virus checker, remember to turn it back on after you finish your scan.
If this problem occurs frequently, or if you encounter memory problems while using
other applications, you might need to add more memory to your computer. See the
user guide that came with your computer for more information.
Scanned image is blank
Cause: The original is placed incorrectly on the glass.
Solution: Load your original print side down on the right front corner of the glass.
Scanned image is incorrectly cropped
Cause: The software is set to automatically crop scanned pictures.
Solution: The autocropping feature in the software crops anything that is not part
of the main image. Sometimes this might not be what you want. In that case, turn off
autocropping in the software and crop the scanned image manually, or not at all.
Scanned image has incorrect page layout
Cause: The automatic cropping feature in the software is changing the page layout.
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120 Troubleshooting
Troubleshooting
Solution: Turn off autocropping in the software to retain the page layout.
Scanned image shows dotted lines instead of text
Cause: If you use the Text image type to scan text that you plan to edit, the scanner
might not recognize color text. The Text image type scans at 300 x 300 dpi, in black
and white.
If you are scanning an original that has graphics or artwork surrounding the text, the
scanner might not recognize the text.
Solution: Make a black-and-white copy of the original and then scan the copy.
Text format is incorrect
Cause: The scan document settings are incorrect.
Solution: Some applications cannot handle framed text formatting. Framed text is
one of the scan document settings in the software. It maintains complex layouts, such
as multiple columns from a newsletter, by putting the text in different frames (boxes)
in the destination application. In the software, select the correct format so that the
scanned text layout and formatting are retained.
Text is incorrect or missing
Cause: The brightness is not set correctly.
Solution: Adjust the brightness in the software, and then rescan the original.
Cause: Debris might be stuck on the glass or on the back of the document lid. This
can cause poor-quality scans.
Solution: Turn off the HP All-in-One, unplug the power cord, and use a soft cloth
to wipe the glass and the back of the document lid.
For more information, see:
•“
Clean the lid backing” on page 64
•“
Clean the glass” on page 63
Cause: The scan document settings are not set to the correct optical character
recognition (OCR) language. The OCR language tells the software how to interpret
the characters it sees in the original image. If the OCR language does not match the
language in the original, the scanned text might be incomprehensible.
Solution: Select the correct OCR language in the software.
NOTE: If you are using HP Photosmart Essential, the Optical Character
Recognition (OCR) software might not be installed on your computer. To install
the OCR software, you must re-insert the software disk and select OCR under
the Custom installation options.
Scan troubleshooting 121
Troubleshooting
See the documentation that came with Readiris, or whichever OCR software you use,
for information on how to select the OCR language.
The scan feature does not work
Cause: There are several reasons why a scan does not occur:
The computer is turned off.
The HP All-in-One is not properly connected to the computer with a USB cable.
The software that came with the HP All-in-One is not installed or is not running.
Solution:
Turn the computer on.
Check the cables that connect the HP All-in-One to your computer.
Restart your computer. If that does not help, install or reinstall the software that
came with the HP All-in-One.
Errors
If the HP All-in-One has an error, the lights on the device might flash, or an error message
might appear on the display of the HP All-in-One or your computer screen.
This section contains the following topics:
Device messages
File messages
General user messages
Paper messages
Power and connection messages
Print cartridge messages
Device messages
The following is a list of device-related error messages:
Firmware revision mismatch
Mechanism error
Memory is full
Scanner failure
Firmware revision mismatch
Cause: The revision number of the HP All-in-One firmware does not match the
revision number of the software.
Solution: To find support and warranty information, go to the HP Web site at
www.hp.com/support. If prompted, choose your country/region, and then click
Contact HP for information on calling for technical support.
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Troubleshooting
Mechanism error
Cause: The HP All-in-One has a paper jam.
Solution: Clear the paper jam.
For more information, see:
Clear paper jams” on page 82
Cause: The print carriage is blocked.
Solution: Lower the print cartridge door to access the print carriage area. Remove
any objects that are blocking the print carriage, including any packing materials. Turn
the HP All-in-One off and then turn it on again.
Memory is full
Cause: The document you are copying has exceeded the memory of the HP All-in-
One.
Solution: Try making fewer copies at a time.
Scanner failure
Cause: The HP All-in-One is busy or an unknown cause has interrupted your scan.
Solution: Turn off the HP All-in-One and then turn it on again. Restart your
computer and then try to scan again.
If the problem persists, try plugging the power cord directly into a grounded power
outlet rather than a surge protector or power strip. If the problem continues, contact
HP support. Go to www.hp.com/support. If prompted, choose your country/region,
and then click Contact HP for information on calling for technical support.
File messages
The following is a list of file-related error messages:
Error reading or writing the file
Unreadable files. NN files could not be read
Photos not found
Errors 123
Troubleshooting
File not found
File format not supported
Invalid file name
Supported file types for the HP All-in-One
File corrupted
Error reading or writing the file
Cause: The HP All-in-One software could not open or save the file.
Solution: Check to see if you have the right folder and file name.
Unreadable files. NN files could not be read
Cause: Some of the files on the inserted memory card are damaged.
Solution: Reinsert the memory card in the HP All-in-One. If this does not work,
retake the photos with your digital camera. If you already transferred the files to your
computer, try printing those files by using the HP Photosmart Software. The copies
might not be damaged.
Photos not found
Cause: Some of the files on the inserted memory card or attached storage device
are damaged.
Solution: Reinsert the memory card, or connect the storage device to the HP All-
in-One. If this does not work, retake the photos with your digital camera. If you already
transferred the files to your computer, try printing those files by using the
HP Photosmart Software. The copies might not be damaged.
Cause: There are no photos found on the memory card.
Solution: Take some photos with your digital camera, or if you previously saved
photos on your computer, you can print them using the HP Photosmart Software.
File not found
Cause: There is not enough available memory on your computer to create a print
preview file.
Solution: Close some applications and try the task again.
File format not supported
Cause: The HP Photosmart software did not recognize or support the file format of
the image you are trying to open or save. If the file extension indicates it is a supported
file type, the file might be corrupted.
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124 Troubleshooting
Troubleshooting
Solution: Open the file in another application, and save it in a format that the
HP Photosmart software recognizes.
For more information, see:
Supported file types for the HP All-in-One” on page 125
Invalid file name
Cause: The file name you entered is invalid.
Solution: Make sure that you are not using any invalid symbols in the file name.
Supported file types for the HP All-in-One
The HP All-in-One software recognizes the following file formats: BMP, DCX, FPX, GIF,
JPG, PCD, PCX, and TIF.
File corrupted
Cause: Some of the files on the inserted memory card are damaged.
Solution: Reinsert the memory card in the HP All-in-One. If this does not work,
retake the photos with your digital camera. If you already transferred the files to your
computer, try printing those files by using the HP Photosmart Software. The copies
might not be damaged.
Cause: The file system is corrupted.
Solution: Check the computer screen for an error message telling you that the
images on the memory card are corrupted.
If the file system on the card is corrupt, reformat the memory card in your digital
camera.
CAUTION: Reformatting the memory card will delete any photos stored on the
card. If you have previously transferred the photos from your memory card to a
computer, try printing the photos from the computer. Otherwise, you will need to
retake any photos you might have lost.
General user messages
The following is a list of messages related to common user errors:
Cannot crop
Memory card error
Disconnected
Out of disk space
Card access error
Use only one card at a time
Card is inserted incorrectly
Errors 125
Troubleshooting
Card is not fully inserted
Card is damaged
Cannot crop
Cause: The computer does not have enough memory.
Solution: Close all unnecessary applications. (This includes applications that run
in the background, such as screensavers and virus checkers). Try restarting your
computer to clear the memory. You might need to purchase more RAM. Refer to the
documentation that came with your computer.
Cause: For scanning, there must be at least 50 MB of space available on your
computer's hard disk.
Solution: Empty the Recycle Bin on your desktop. You might also need to remove
files from the hard disk; for example, delete temporary files.
Memory card error
Cause: There are two or more memory cards inserted into the HP All-in-One at the
same time.
Solution: Remove all but one memory card. The HP All-in-One reads the remaining
memory card and displays the first photo stored on the memory card.
Cause: You have inserted a Compact Flash memory card backwards or upside
down.
Solution: Remove the memory card and reinsert it correctly. The label of the
Compact Flash card faces up and should be readable as you insert it into the slot.
Cause: You have not fully inserted the memory card.
Solution: Remove the memory card and reinsert it in the memory card slot until it
stops.
Disconnected
Cause: Several situations can cause this error message to appear.
Your computer is not turned on.
Your computer is not connected to the HP All-in-One.
The software that came with the HP All-in-One was not installed correctly.
The software that came with the HP All-in-One is installed, but it is not running.
Solution: Make sure your computer is turned on and is connected to the HP All-in-
One. Also make sure you installed the software that came with the HP All-in-One.
For more information, see:
Communication problems over a USB connection” on page 79
Chapter 13
126 Troubleshooting
Troubleshooting
Out of disk space
Cause: There is not enough available memory on your computer to perform the
task.
Solution: Close some applications and try the task again.
Card access error
Cause: There are two or more memory cards inserted into the HP All-in-One at the
same time.
Solution: Remove all but one memory card. The HP All-in-One reads the remaining
memory card and displays the first photo stored on the memory card.
Cause: You have inserted a Compact Flash memory card backwards or upside
down.
Solution: Remove the memory card and reinsert it correctly. The label of the
Compact Flash card faces up and should be readable as you insert it into the slot.
Cause: You have not fully inserted the memory card.
Solution: Remove the memory card and reinsert it in the memory card slot until it
stops.
Use only one card at a time
Cause: Multiple memory cards are inserted in the HP All-in-One.
Solution: You can insert only one memory card at a time.
If more than one memory card is inserted, the green Photo light (near the memory
card slots) will blink rapidly, and an error message will appear on the computer screen.
Remove the additional memory card to resolve the problem.
Card is inserted incorrectly
Cause: The card is inserted backwards or upside down.
Solution: Turn the memory card so that the label faces up and the contacts are
facing the HP All-in-One, and then push the card forward into the appropriate slot until
the Photo light turns on.
If the memory card is not inserted properly, the HP All-in-One will not respond and
the green Photo light (near the memory card slots) will blink rapidly.
After the memory card has been inserted properly, the Photo light will blink green for
a few seconds, and then remain lit.
Card is not fully inserted
Cause: The card is not fully inserted.
Errors 127
Troubleshooting
Solution: Make sure you fully insert the memory card into the appropriate slot on
the HP All-in-One.
If the memory card is not inserted properly, the HP All-in-One will not respond and
the green Photo light (near the memory card slots) will blink rapidly.
After the memory card has been inserted properly, the Photo light will blink green for
a few seconds, and then remain lit.
Card is damaged
Cause: You formatted the card on a Windows XP computer. By default, Windows
XP will format a memory card of 8 MB or less and 64 MB or more with the FAT32
format. Digital cameras and other devices use the FAT (FAT16 or FAT12) format and
cannot recognize a FAT32 formatted card.
Solution: Reformat your memory card in your camera or format your memory card
in a Windows XP computer by selecting the FAT format.
Cause: The file system is corrupted.
Solution: Check the computer screen for an error message telling you that the
images on the memory card are corrupted.
If the file system on the card is corrupt, reformat the memory card in your digital
camera.
CAUTION: Reformatting the memory card will delete any photos stored on the
card. If you have previously transferred the photos from your memory card to a
computer, try printing the photos from the computer. Otherwise, you will need to
retake any photos you might have lost.
Paper messages
The following is a list of paper-related error messages:
Paper upside down
Paper orientation error
Cannot load paper from input tray
Ink is drying
Out of paper
Paper jam, misfeed or blocked carriage
Paper mismatch
Wrong paper width
Paper upside down
Cause: Paper in the input tray is upside down.
Solution: Load paper in the input tray print side down.
Chapter 13
128 Troubleshooting
Troubleshooting
Paper orientation error
Cause: Paper in the input tray is in landscape orientation.
Solution: Insert paper into the input tray with the short edge forward and the print
side down. Slide the paper forward until it stops.
Cannot load paper from input tray
Cause: There is not enough paper in the input tray.
Solution: If the HP All-in-One is out of paper or there are only a few sheets
remaining, load more paper in the input tray. If there is paper in the input tray, remove
the paper, tap the stack of paper against a flat surface, and reload the paper into the
input tray. To continue your print job, press Start Copy Black on the control panel of
the HP All-in-One.
Ink is drying
Cause: Transparencies and some other media require a drying time that is longer
than normal.
Solution: Leave the sheet in the output tray until the message disappears. If it is
necessary to remove the printed sheet before the message disappears, carefully hold
the printed sheet on the underside or the edges, and place it on a flat surface to dry.
Out of paper
Cause: There is not enough paper in the input tray.
Solution: If the HP All-in-One is out of paper or there are only a few sheets
remaining, load more paper in the input tray. If there is paper in the input tray, remove
the paper, tap the stack of paper against a flat surface, and reload the paper into the
input tray. To continue your print job, press Start Copy Black on the control panel of
the HP All-in-One.
Cause: The rear door is off the HP All-in-One.
Solution: If you removed the rear door to clear a paper jam, replace it.
For more information, see:
Clear paper jams” on page 82
Paper jam, misfeed or blocked carriage
Cause: Paper has jammed the HP All-in-One.
Solution: Clear the jam.
For more information, see:
Clear paper jams” on page 82
Errors 129
Troubleshooting
Cause: The print carriage is blocked.
Solution: Open the print cartridge door to access the print carriage area. Remove
any objects that are blocking the print carriage, including any packing materials. Turn
the HP All-in-One off and then turn it on again.
Paper mismatch
Cause: The print setting for the print job does not match the paper type or size
loaded in the HP All-in-One.
Solution: Change the print setting in the software or load the appropriate paper in
the input tray.
For more information, see:
Set the paper type for printing” on page 31
Wrong paper width
Cause: The print setting chosen for the print job does not match the paper loaded
in the HP All-in-One.
Solution: Change the print setting or load the appropriate paper in the input tray.
For more information, see:
Set the paper type for printing” on page 31
Power and connection messages
The following is a list of power- and connection-related error messages:
HP All-in-One not found
Communication test failed
Improper shutdown
Two-way communication lost
HP All-in-One not found
Cause: This error applies only to USB-connected devices. The USB cable is not
plugged in properly.
Chapter 13
130 Troubleshooting
Troubleshooting
Solution: If the HP All-in-One is not properly connected to the computer,
communication errors can occur. Make sure the USB cable is securely connected to
the HP All-in-One and the computer, as shown below.
For more information, see:
Communication problems over a USB connection” on page 79
Communication test failed
Cause: The HP All-in-One is turned off.
Solution: Look at the On button located on the top of the HP All-in-One. If it is not
lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to
the HP All-in-One and plugged into a power outlet. Press the On button to turn on the
HP All-in-One.
Cause: The HP All-in-One is not connected to the computer.
Solution: If the HP All-in-One is not properly connected to the computer,
communication errors can occur. Make sure the USB cable is securely connected to
the HP All-in-One and the computer, as shown below.
Errors 131
Troubleshooting
For more information, see:
Communication problems over a USB connection” on page 79
Improper shutdown
Cause: The last time the HP All-in-One was used, it was not turned off properly. If
the HP All-in-One is turned off by turning off the switch on a power strip or by using
a wall switch, the device can be damaged.
Solution: Press the On button located on the control panel of the HP All-in-One to
turn the device on and off.
Two-way communication lost
Cause: The HP All-in-One is turned off.
Solution: Look at the On button located on the top of the HP All-in-One. If it is not
lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to
the HP All-in-One and plugged into a power outlet. Press the On button to turn on the
HP All-in-One.
Cause: The HP All-in-One is not connected to the computer.
Solution: If the HP All-in-One is not properly connected to the computer,
communication errors can occur. Make sure the USB cable is securely connected to
the HP All-in-One and the computer, as shown below.
For more information, see:
Communication problems over a USB connection” on page 79
Chapter 13
132 Troubleshooting
Troubleshooting
Print cartridge messages
The following is a list of print cartridge error messages:
Low on ink
Need alignment or alignment failed
Print cartridge is missing, incorrectly installed, or not intended for your device
Wrong pen in slot
Low on ink
Cause: At least one of the print cartridges is estimated to be low on ink and might
need to be replaced soon.
Solution: Have a replacement cartridge on hand to avoid printing interruptions. You
do not have to replace the cartridge until print quality deteriorates. If you have installed
a refilled or remanufactured print cartridge, or a cartridge that has been used in
another printer, the ink level indicator will be inaccurate or unavailable.
For more information on print cartridges, see Troubleshoot print cartridges”
on page 83.
Need alignment or alignment failed
Cause: The incorrect type of paper is loaded in the input tray.
Solution: If you have colored paper loaded in the input tray when you align the print
cartridges, the alignment fails. Load unused plain white letter or A4 paper into the
input tray, and then try the alignment again. If the alignment fails again, you might
have a defective sensor or print cartridge.
To find support and warranty information, go to the HP Web site at www.hp.com/
support. If prompted, choose your country/region, and then click Contact HP for
information on calling for technical support.
Cause: Protective tape is covering the print cartridges.
Solution: Check each print cartridge. The tape might have been removed from the
copper-colored contacts, but still might cover the ink nozzles. If the tape is still
Errors 133
Troubleshooting
covering the ink nozzles, carefully remove the tape from the print cartridges. Do not
touch the ink nozzles or the copper-colored contacts.
1Copper-colored contacts
2Plastic tape with pink pull tab (must be removed before installing)
3Ink nozzles under tape
Reinsert the print cartridges and verify that they are fully inserted and locked in place.
Cause: The contacts on the print cartridge are not touching the contacts in the print
carriage.
Solution: Remove and then reinsert the print cartridges. Verify that they are fully
inserted and locked in place.
Cause: The print cartridge or sensor is defective.
Solution: To find support and warranty information, go to the HP Web site at
www.hp.com/support. If prompted, choose your country/region, and then click
Contact HP for information on calling for technical support.
Cause: You installed new print cartridges which might need alignment.
Solution: You must align the print cartridges to ensure excellent print quality.
If the alignment error persists and you cannot clear it, your print cartridge might be
defective. Contact HP for support.
Chapter 13
134 Troubleshooting
Troubleshooting
To find support and warranty information, go to the HP Web site at www.hp.com/
support. If prompted, choose your country/region, and then click Contact HP for
information on calling for technical support.
For more information, see:
Align the print cartridges” on page 71
Print cartridge is missing, incorrectly installed, or not intended for your device
Cause: The print cartridge is missing.
Solution: One or both of the print cartridges is missing. Remove and reinsert the
print cartridges and verify that they are fully inserted and locked in place. If the
problem persists, clean the contacts of the print cartridges.
For more information on print cartridges, see Troubleshoot print cartridges”
on page 83.
Cause: Protective tape is covering the print cartridges.
Solution: Check each print cartridge. The tape might have been removed from the
copper-colored contacts, but still might cover the ink nozzles. If the tape is still
covering the ink nozzles, carefully remove the tape from the print cartridges. Do not
touch the ink nozzles or the copper-colored contacts.
1Copper-colored contacts
2Plastic tape with pink pull tab (must be removed before installing)
3Ink nozzles under tape
Cause: One or both of the print cartridges are not installed or are installed
incorrectly.
Errors 135
Troubleshooting
Solution: One or both of the print cartridges are not installed or are installed
incorrectly. Remove and reinsert the print cartridges and verify that they are fully
inserted and locked in place. If the problem persists, clean the copper-colored
contacts of the print cartridges.
For more information on print cartridges, see Troubleshoot print cartridges”
on page 83.
Cause: The print cartridge is defective or not intended for use in this device.
Solution: To find support and warranty information, go to the HP Web site at
www.hp.com/support. If prompted, choose your country/region, and then click
Contact HP for information on calling for technical support.
Wrong pen in slot
Cause: The print cartridge is inserted into the wrong slot.
Solution: Remove the print cartridge and insert it into the correct slot.
The tri-color print cartridge goes into the slot on the left.
The black or photo print cartridge goes into the slot on the right.
1Print cartridge slot for the tri-color print cartridge
2Print cartridge slot for the black and photo print cartridges
For more information, see:
•“
Replace the print cartridges” on page 67
•“
Troubleshoot print cartridges” on page 83
Chapter 13
136 Troubleshooting
Troubleshooting
14 HP warranty and support
Hewlett-Packard provides Internet and phone support for the HP All-in-One.
This section contains the following topics:
Warranty
Support process
Before you call HP customer support
HP support by phone
Additional warranty options
HP Quick Exchange Service (Japan)
Call HP Korea customer support
Prepare the HP All-in-One for shipment
Pack the HP All-in-One
Warranty
For more information about the warranty, see the printed documentation that came with the HP All-
in-One.
Support process
If you have a problem, follow these steps:
1. Check the documentation that came with the HP All-in-One.
2. Visit the HP online support Web site at www.hp.com/support. HP online support is available to
all HP customers. It is the fastest source for up-to-date device information and expert assistance
and includes the following features:
Fast access to qualified online support specialists
Software and driver updates for the HP All-in-One
Valuable HP All-in-One and troubleshooting information for common problems
Proactive device updates, support alerts, and HP newsgrams that are available when you
register the HP All-in-One
3. Call HP support. Support options and availability vary by device, country/region, and language.
Before you call HP customer support
Software programs from other companies might be included with the HP All-in-One. If you experience
problems with any of those programs, you will receive the best technical assistance by calling the
experts at that company.
NOTE: This information does not apply to customers in Japan. For information on service
options in Japan, see HP Quick Exchange Service (Japan)” on page 139.
HP warranty and support 137
HP warranty and support
If you need to contact HP support, do the following before you call:
1. Make sure that:
a. The HP All-in-One is plugged in and turned on.
b. The specified print cartridges are installed correctly.
c. The recommended paper is properly loaded in the input tray.
2. Reset the HP All-in-One:
a. Turn off the HP All-in-One by pressing the On button.
b. Unplug the power cord from the back of the HP All-in-One.
c. Plug the power cord back into the HP All-in-One.
d. Turn on the HP All-in-One by pressing the On button.
3. To find support and warranty information, go to the HP Web site at www.hp.com/support. If
prompted, choose your country/region, and then click Contact HP for information on calling for
technical support.
Check the HP Web site for updated information or troubleshooting tips for the HP All-in-One.
4. If you are still experiencing problems and need to speak with an HP support Representative, do
the following:
a. Have the specific name of the HP All-in-One, as it appears on the control panel, available.
b. Print a self-test report.
c. Make a color copy to have available as a sample printout.
d. Be prepared to describe your problem in detail.
e. Have your serial number ready.
You can view the serial number by looking at the sticker on the rear side of the HP All-in-
One. The serial number is the 10-character code in the upper left corner of the sticker.
5. Call HP support. Be near the HP All-in-One when you call.
Related topics
Print a self-test report” on page 64
HP support by phone
For a list of support phone numbers, see the printed documentation that came with the device.
This section contains the following topics:
Phone support period
Placing a call
After the phone support period
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America (including
Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to
www.hp.com/support. Standard phone company charges apply.
Placing a call
Call HP support while you are in front of the computer and the HP All-in-One. Be prepared to provide
the following information:
Model number (located on the label on the front of the HP All-in-One)
Serial number (located on the back or bottom of the HP All-in-One)
Chapter 14
138 HP warranty and support
HP warranty and support
Messages that appear when the situation occurs
Answers to these questions:
Has this situation happened before?
Can you re-create it?
Did you add any new hardware or software to your computer at about the time that this
situation began?
Did anything else occur prior to this situation (such as a thunderstorm, HP All-in-One was
moved, etc.)?
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may also be
available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call
the support phone number for your country/region to learn more about support options.
Additional warranty options
Extended service plans are available for the HP All-in-One at additional costs. Go to www.hp.com/
support, select your country/region and language, then explore the services and warranty area for
information about the extended service plans.
HP Quick Exchange Service (Japan)
HP Quick Exchange Service
0570-000511
:03-3335 -9800
: 9:00 5:00
10:00 5:00
1 1 3
:
For instructions on how to pack your device for exchange, see Pack the HP All-in-One”
on page 140.
Additional warranty options 139
HP warranty and support
Call HP Korea customer support
Prepare the HP All-in-One for shipment
If after contacting HP Customer Support or returning to the point of purchase you are requested to
send the HP All-in-One in for service, make sure you remove and keep the following items before
returning your device:
The print cartridges
The power cord, USB cable, and any other cable connected to the HP All-in-One
Any paper loaded in the input tray
Any originals loaded in the HP All-in-One
To remove print cartridges before shipment
1. Turn on the HP All-in-One and wait until the print carriage is idle and silent. If the HP All-in-One
will not turn on, skip this step and go to step 2.
2. Open the print cartridge door.
3. Remove the print cartridges from their slots.
NOTE: If the HP All-in-One does not turn on, you can unplug the power cord and then
manually slide the print carriage to the far right side to remove the print cartridges.
4. Place the print cartridges in an airtight plastic container so they will not dry out, and put them
aside. Do not send them with the HP All-in-One unless the HP customer support call agent
instructs you to.
5. Close the print cartridge door and wait a few minutes for the print carriage to move back to its
home position (on the left side).
NOTE: Make sure the scanner is idle and has returned to its parked position before turning
off the HP All-in-One.
6. Press the On button to turn off the HP All-in-One.
Pack the HP All-in-One
Complete the following steps once you have removed the print cartridges, turned off the HP All-in-
One, and unplugged it.
Chapter 14
140 HP warranty and support
HP warranty and support
To pack the HP All-in-One
1. If available, pack the HP All-in-One for shipment by using the original packing materials or the
packaging materials that came with your exchange device.
If you do not have the original packaging materials, please use other adequate packaging
materials. Shipping damage caused by improper packaging and/or improper transportation is
not covered under the warranty.
2. Place the return shipping label on the outside of the box.
3. Include the following items in the box:
A complete description of symptoms for service personnel (samples of print quality problems
are helpful).
A copy of the sales slip or other proof of purchase to establish the warranty coverage period.
Your name, address, and a phone number where you can be reached during the day.
Pack the HP All-in-One 141
HP warranty and support
Chapter 14
142 HP warranty and support
HP warranty and support
15 Technical information
Environmental standards and international regulatory information for the HP All-in-One are provided
in this section.
This section contains the following topics:
Environmental product stewardship program
Regulatory notices
Environmental product stewardship program
Hewlett-Packard is committed to providing quality products in an environmentally sound manner.
Design for recycling has been incorporated into this product. The number of materials has been kept
to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been
designed to separate easily. Fasteners and other connections are easy to locate, access, and
remove using common tools. High priority parts have been designed to access quickly for efficient
disassembly and repair.
For more information, visit HP’s Commitment to the Environment Web site at:
www.hp.com/hpinfo/globalcitizenship/environment/index.html
This section contains the following topics:
Paper use
Plastics
Material safety data sheets
Recycling program
HP inkjet supplies recycling program
Energy consumption
Disposal of Waste Equipment by Users in Private Households in the European Union
Paper use
This product is suited for the use of recycled paper according to DIN 19309 and EN 12281:2002.
Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the ability
to identify plastics for recycling purposes at the end of product life.
Material safety data sheets
Material safety data sheets (MSDS) can be obtained from the HP Web site at:
www.hp.com/go/msds
Recycling program
HP offers an increasing number of product return and recycling programs in many countries/regions,
and partners with some of the largest electronic recycling centers throughout the world. HP
conserves resources by reselling some of its most popular products. For more information regarding
recycling of HP products, please visit:
www.hp.com/hpinfo/globalcitizenship/environment/recycle/
HP inkjet supplies recycling program
HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is
available in many countries/regions, and lets you recycle used print cartridges and ink cartridges
free of charge. For more information, go to the following Web site:
www.hp.com/hpinfo/globalcitizenship/environment/recycle/
Technical information 143
Technical information
Energy consumption
This product is designed to reduce power consumption and save natural resources without
compromising product performance. It has been designed to reduce total energy consumption both
during operation and when the device is not active. Specific information on power consumption may
be found in the product specifications.
Chapter 15
144 Technical information
Technical information
Disposal of Waste Equipment by Users in Private Households in the European
Union
Disposal of Waste Equipment by Users in Private Households in the European Union
This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of
y
waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling of your w
a
equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. For more
information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you
purchased the product.
Évacuation des équipements usagés par les utilisateurs dans les foyers privés au sein de l'Union européenne
La présence de ce symbole sur le produit ou sur son emballage indique que vous ne pouvez pas vous débarrasser de ce produit de la même façon que vos déchets courants.
Au contraire, vous êtes responsable de l'évacuation de vos équipements usagés et, à cet effet, vous êtes tenu de les remettre à un point de collecte agréé pour le recyclage d
e
équipements électriques et électroniques usagés. Le tri, l'évacuation et le recyclage séparés de vos équipements usagés permettent de préserver les ressources naturelles et
s'assurer que ces équipements sont recyclés dans le respect de la santé humaine et de l'environnement. Pour plus d'informations sur les lieux de collecte des équipements u
s
veuillez contacter votre mairie, votre service de traitement des déchets ménagers ou le magasin où vous avez acheté le produit.
Entsorgung von Elektrogeräten durch Benutzer in privaten Haushalten in der EU
Dieses Symbol auf dem Produkt oder dessen Verpackung gibt an, dass das Produkt nicht zusammen mit dem Restmüll entsorgt werden darf. Es obliegt daher Ihrer Verantwo
r
das Gerät an einer entsprechenden Stelle für die Entsorgung oder Wiederverwertung von Elektrogeräten aller Art abzugeben (z.B. ein Wertstoffhof). Die separate Sammlung
u
das Recyceln Ihrer alten Elektrogeräte zum Zeitpunkt ihrer Entsorgung trägt zum Schutz der Umwelt bei und gewährleistet, dass sie auf eine Art und Weise recycelt werden,
d
keine Gefährdung für die Gesundheit des Menschen und der Umwelt darstellt. Weitere Informationen darüber, wo Sie alte Elektrogeräte zum Recyceln abgeben können, erhal
Sie bei den örtlichen Behörden, Wertstoffhöfen oder dort, wo Sie das Gerät erworben haben.
Smaltimento di apparecchiature da rottamare da parte di privati nell'Unione Europea
Questo simbolo che appare sul prodotto o sulla confezione indica che il prodotto non deve essere smaltito assieme agli altri rifiuti domestici. Gli utenti devono provvedere allo
smaltimento delle apparecchiature da rottamare portandole al luogo di raccolta indicato per il riciclaggio delle apparecchiature elettriche ed elettroniche. La raccolta e il ricicla
g
separati delle apparecchiature da rottamare in fase di smaltimento favoriscono la conservazione delle risorse naturali e garantiscono che tali apparecchiature vengano rottam
a
nel rispetto dell'ambiente e della tutela della salute. Per ulteriori informazioni sui punti di raccolta delle apparecchiature da rottamare, contattare il proprio comune di residenza
,
il servizio di smaltimento dei rifiuti locale o il negozio presso il quale è stato acquistato il prodotto.
Eliminación de residuos de aparatos eléctricos y electrónicos por parte de usuarios domésticos en la Unión Europea
Este símbolo en el producto o en el embalaje indica que no se puede desechar el producto junto con los residuos domésticos. Por el contrario, si debe eliminar este tipo de r
e
es responsabilidad del usuario entregarlo en un punto de recogida designado de reciclado de aparatos electrónicos y eléctricos. El reciclaje y la recogida por separado de est
o
residuos en el momento de la eliminación ayudará a preservar recursos naturales y a garantizar que el reciclaje proteja la salud y el medio ambiente. Si desea información ad
sobre los lugares donde puede dejar estos residuos para su reciclado, póngase en contacto con las autoridades locales de su ciudad, con el servicio de gestión de residuos
domésticos o con la tienda donde adquirió el producto.
Likvidace vysloužilého zařízení uživateli v domácnosti v zemích EU
Tato značka na produktu nebo na jeho obalu označuje, že tento produkt nesmí být likvidován prostým vyhozením do běžného domovního odpadu. Odpovídáte za to, že vyslo
u
zařízení bude předáno k likvidaci do stanovených sběrných míst určených k recyklaci vysloužilých elektrických a elektronických zařízení. Likvidace vysloužilého zařízení
samostatným sběrem a recyklací napomáhá zachování přírodních zdrojů a zajišťuje, že recyklace proběhne způsobem chránícím lidské zdraví a životní prostředí. Další infor
m
o tom, kam můžete vysloužilé zařízení předat k recyklaci, můžete získat od úřadů místní samosprávy, od společnosti provádějící svoz a likvidaci domovního odpadu nebo v
obchodě, kde jste produkt zakoupili.
Bortskaffelse af affaldsudstyr for brugere i private husholdninger i EU
Dette symbol på produktet eller på dets emballage indikerer, at produktet ikke må bortskaffes sammen med andet husholdningsaffald. I stedet er det dit ansvar at bortskaffe
affaldsudstyr ved at aflevere det på dertil beregnede indsamlingssteder med henblik på genbrug af elektrisk og elektronisk affaldsudstyr. Den separate indsamling og genbrug
affaldsudstyr på tidspunktet for bortskaffelse er med til at bevare naturlige ressourcer og sikre, at genbrug finder sted på en måde, der beskytter menneskers helbred samt milj
Hvis du vil vide mere om, hvor du kan aflevere dit affaldsudstyr til genbrug, kan du kontakte kommunen, det lokale renovationsvæsen eller den forretning, hvor du købte produ
Afvoer van afgedankte apparatuur door gebruikers in particuliere huishoudens in de Europese Unie
Dit symbool op het product of de verpakking geeft aan dat dit product niet mag worden afgevoerd met het huishoudelijk afval. Het is uw verantwoordelijkheid uw afgedankte
apparatuur af te leveren op een aangewezen inzamelpunt voor de verwerking van afgedankte elektrische en elektronische apparatuur. De gescheiden inzameling en verwerki
n
van uw afgedankte apparatuur draagt bij tot het sparen van natuurlijke bronnen en tot het hergebruik van materiaal op een wijze die de volksgezondheid en het milieu besche
r
Voor meer informatie over waar u uw afgedankte apparatuur kunt inleveren voor recycling kunt u contact opnemen met het gemeentehuis in uw woonplaats, de reinigingsdien
s
of de winkel waar u het product hebt aangeschaft.
Eramajapidamistes kasutuselt kõrvaldatavate seadmete käitlemine Euroopa Liidus
Kui tootel või toote pakendil on see sümbol, ei tohi seda toodet visata olmejäätmete hulka. Teie kohus on viia tarbetuks muutunud seade selleks ettenähtud elektri- ja
elektroonikaseadmete utiliseerimiskohta. Utiliseeritavate seadmete eraldi kogumine ja käitlemine aitab säästa loodusvarasid ning tagada, et käitlemine toimub inimeste tervise
ja keskkonnale ohutult. Lisateavet selle kohta, kuhu saate utiliseeritava seadme käitlemiseks viia, saate küsida kohalikust omavalitsusest, olmejäätmete utiliseerimispunktist v
õ
kauplusest, kust te seadme ostsite.
Hävitettävien laitteiden käsittely kotitalouksissa Euroopan unionin alueella
Tämä tuotteessa tai sen pakkauksessa oleva merkintä osoittaa, että tuotetta ei saa hävittää talousjätteiden mukana. Käyttäjän velvollisuus on huolehtia siitä, että hävitettävä l
a
toimitetaan sähkö- ja elektroniikkalaiteromun keräyspisteeseen. Hävitettävien laitteiden erillinen keräys ja kierrätys säästää luonnonvaroja. Näin toimimalla varmistetaan myös
,
että kierrätys tapahtuu tavalla, joka suojelee ihmisten terveyttä ja ympäristöä. Saat tarvittaessa lisätietoja jätteiden kierrätyspaikoista paikallisilta viranomaisilta, jäteyhtiöiltä tai
tuotteen jälleenmyyjältä.
Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση
Το παρόν σύμβολο στον εξοπλισμό ή στη συσκευασία του υποδεικνύει ότι το προϊόν αυτό δεν πρέπει να πεταχτεί μαζί με άλλα οικιακά απορρίμματα. Αντίθετα, ευθύνη σας είν
α
να απορρίψετε τις άχρηστες συσκευές σε μια καθορισμένη μονάδα συλλογής απορριμμάτων για την ανακύκλωση άχρηστου ηλεκτρικού και ηλεκτρονικού εξοπλισμού. Η χωρισ
τ
συλλογή και ανακύκλωση των άχρηστων συσκευών θα συμβάλει στη διατήρηση των φυσικών πόρων και στη διασφάλιση ότι θα ανακυκλωθούν με τέτοιον
τρόπο, ώστε να προστατεύεται η υγεία των ανθρώπων και το περιβάλλον. Για περισσότερες πληροφορίες σχετικά με το πού μπορείτε να απορρίψετε τις άχρηστες συσκευές
για ανακύκλωση, επικοινωνήστε με τις κατά τόπους αρμόδιες αρχές ή με το κατάστημα από το οποίο αγοράσατε το προϊόν.
A hulladékanyagok kezelése a magánháztartásokban az Európai Unióban
Ez a szimbólum, amely a terméken vagy annak csomagolásán van feltüntetve, azt jelzi, hogy a termék nem kezelhető együtt az egyéb háztartási hulladékkal. Az Ön feladata,
hogy a készülék hulladékanyagait eljuttassa olyan kijelölt gyűjtőhelyre, amely az elektromos hulladékanyagok és az elektronikus berendezések újrahasznosításával foglalkozi
k
A hulladékanyagok elkülönített gyűjtése és újrahasznosítása hozzájárul a természeti erőforrások megőrzéséhez, egyúttal azt is biztosítja, hogy a hulladék újrahasznosítása a
z
egészségre és a környezetre nem ártalmas módon történik. Ha tájékoztatást szeretne kapni azokról a helyekről, ahol leadhatja újrahasznosításra a hulladékanyagokat, fordulj
o
a helyi önkormányzathoz, a háztartási hulladék begyűjtésével foglalkozó vállalathoz vagy a termék forgalmazójához.
Lietotāju atbrīvošanās no nederīgām ierīcēm Eiropas Savienības privātajās mājsaimniecībās
Šis simbols uz ierīces vai tās iepakojuma norāda, ka šo ierīci nedrīkst izmest kopā ar pārējiem mājsaimniecības atkritumiem. Jūs esat atbildīgs par atbrīvošanos no nederīgās
ierīces, to nododot norādītajā savākšanas vietā, lai tiktu veikta nederīgā elektriskā un elektroniskā aprīkojuma otrreizējā pārstrāde. Speciāla nederīgās ierīces savākšana un
otrreizējā pārstrāde palīdz taupīt dabas resursus un nodrošina tādu otrreizējo pārstrādi, kas sargā cilvēku veselību un apkārtējo vidi. Lai iegūtu papildu informāciju par to, kur
otrreizējai pārstrādei var nogādāt nederīgo ierīci, lūdzu, sazinieties ar vietējo pašvaldību, mājsaimniecības atkritumu savākšanas dienestu vai veikalu, kurā iegādājāties šo ierī
c
Europos Sąjungos vartotojų ir privačių namų ūkių atliekamos įrangos išmetimas
Šis simbolis ant produkto arba jo pakuotės nurodo, kad produktas negali būti išmestas kartu su kitomis namų ūkio atliekomis. Jūs privalote išmesti savo atliekamą įrangą atidu
o
ją į atliekamos elektronikos ir elektros įrangos perdirbimo punktus. Jei atliekama įranga bus atskirai surenkama ir perdirbama, bus išsaugomi natūralūs ištekliai ir užtikrinama,
k
įranga yra perdirbta žmogaus sveikatą ir gamtą tausojančiu būdu. Dėl informacijos apie tai, kur galite išmesti atliekamą perdirbti skirtą įrangą kreipkitės į atitinkamą vietos tarn
y
namų ūkio atliekų išvežimo tarnybą arba į parduotuvę, kurioje pirkote produktą.
Utylizacja zużytego sprzętu przez użytkowników domowych w Unii Europejskiej
Symbol ten umieszczony na produkcie lub opakowaniu oznacza, że tego produktu nie należy wyrzucać razem z innymi odpadami domowymi. Użytkownik jest odpowiedzialny
dostarczenie zużytego sprzętu do wyznaczonego punktu gromadzenia zużytych urządzeń elektrycznych i elektronicznych. Gromadzenie osobno i recykling tego typu odpadó
w
przyczynia się do ochrony zasobów naturalnych i jest bezpieczny dla zdrowia i środowiska naturalnego. Dalsze informacje na temat sposobu utylizacji zużytych urządzeń moż
uzyskać u odpowiednich władz lokalnych, w przedsiębiorstwie zajmującym się usuwaniem odpadów lub w miejscu zakupu produktu.
Descarte de equipamentos por usuários em residências da União Européia
Este símbolo no produto ou na embalagem indica que o produto não pode ser descartado junto com o lixo doméstico. No entanto, é sua responsabilidade levar os equipame
n
a serem descartados a um ponto de coleta designado para a reciclagem de equipamentos eletro-eletrônicos. A coleta separada e a reciclagem dos equipamentos no momen
t
descarte ajudam na conservação dos recursos naturais e garantem que os equipamentos serão reciclados de forma a proteger a saúde das pessoas e o meio ambiente. Par
a
mais informações sobre onde descartar equipamentos para reciclagem, entre em contato com o escritório local de sua cidade, o serviço de limpeza pública de seu bairro ou
a
em que adquiriu o produto.
Postup používateľov v krajinách Európskej únie pri vyhadzovaní zariadenia v domácom používaní do odpadu
Tento symbol na produkte alebo na jeho obale znamená, že nesmie by vyhodený s iným komunálnym odpadom. Namiesto toho máte povinnos odovzda toto zariadenie na zb
e
mieste, kde sa zabezpečuje recyklácia elektrických a elektronických zariadení. Separovaný zber a recyklácia zariadenia určeného na odpad pomôže chráni prírodné zdroje a
zabezpečí taký spôsob recyklácie, ktorý bude chráni ľudské zdravie a životné prostredie. Ďalšie informácie o separovanom zbere a recyklácii získate na miestnom obecnom ú
vo firme zabezpečujúcej zber vášho komunálneho odpadu alebo v predajni, kde ste produkt kúpili.
Ravnanje z odpadno opremo v gospodinjstvih znotraj Evropske unije
Ta znak na izdelku ali embalaži izdelka pomeni, da izdelka ne smete odlagati skupaj z drugimi gospodinjskimi odpadki. Odpadno opremo ste dolžni oddati na določenem zbirn
e
mestu za recikliranje odpadne električne in elektronske opreme. Z ločenim zbiranjem in recikliranjem odpadne opreme ob odlaganju boste pomagali ohraniti naravne vire in
za
g
otovili
,
da bo od
p
adna o
p
rema reciklirana tako
,
da se varu
j
e zdrav
j
e l
j
udi in okol
j
e. Več informaci
j
o mestih
,
k
j
er lahko oddate od
p
adno o
p
remo za recikliran
j
e
,
lahko dobite
English
Français
Deutsch
Italiano
Español
Česky
Dansk
Nederlands
Eesti
Suomi
Ελληνικά
Magyar
Latviski
Lietuviškai
Polski
Português
Slovenčina
o
venščina
Environmental product stewardship program 145
Technical information
Regulatory notices
The HP All-in-One meets product requirements from regulatory agencies in your country/region.
This section contains the following topics:
Regulatory model identification number
FCC statement
Notice to users in Australia
Notice to users in Korea
VCCI (Class B) compliance statement for users in Japan
Notice to users in Japan about power cord
Geräuschemission
Declaration of conformity (European Economic Area)
HP Photosmart C4200 All-in-One series declaration of conformity
Regulatory model identification number
For regulatory identification purposes, your product is assigned a Regulatory Model Number. The
Regulatory Model Number for your product is SNPRB-0721. This regulatory number should not be
confused with the marketing name (HP Photosmart C4200 All-in-One series, etc.) or product
numbers (CC200A, etc.).
FCC statement
The United States Federal Communications Commission (in 47 CFR 15.105) has specified that the
following notice be brought to the attention of users of this product.
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses, and can
radiate radio frequency energy, and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the following
measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.
Modifications (part 15.21): The FCC requires the user to be notified that any changes or modifications
made to this device that are not expressly approved by HP may void the user's authority to operate
the equipment.
For further information, contact the Manager of Corporate Product Regulations, Hewlett-Packard
Company, 3000 Hanover Street, Palo Alto, CA 94304, (650) 857-1501.
Notice to users in Australia
This equipment complies with Australian EMC requirements.
Chapter 15
146 Technical information
Technical information
Notice to users in Korea
VCCI (Class B) compliance statement for users in Japan
Notice to users in Japan about power cord
Geräuschemission
Declaration of conformity (European Economic Area)
The Declaration of Conformity in this document complies with ISO/IEC Guide 22 and EN 45014. It
identifies the product, manufacturer’s name and address, and applicable specifications recognized
in the European community.
Regulatory notices 147
Technical information
HP Photosmart C4200 All-in-One series declaration of conformity
Chapter 15
148 Technical information
Technical information
Index
Symbols/Numerics
10 x 15 cm photo paper
load 23
2 pages on 1, print 41
4 pages on 1, print 41
4 x 6 inch (10 x 15 cm)
borderless photos
print 36
4 x 6 inch photo paper, load 23
A
A4 paper, load 21
addresses, print 44
after the support period 139
align print cartridges 71
alignment
failed 133
print cartridges 133
B
best copy quality 55
blank
copy 118
scan 120
booklet printing 40
borderless copies
10 x 15 cm (4 x 6 inch)
photo 56
borderless photos
copy has borders 118
crop is wrong 117
print 36
print from memory card 52
brightness, change in print 33
buttons, control panel 8
C
cancel
copy 58
print job 46
scan 61
cancel button 9
cartridges. See print cartridges
choose paper 18
clean
exterior 63
glass 63
lid backing 64
print cartridge contacts 73
print cartridge ink nozzle
area 74
print cartridges 72
color
dull 100
smeared 99
color tone, change in print 33
communication problems
test failed 131
two-way communication
lost 132
connection problems
device not found 130
HP All-in-One does not turn
on 90
connection types supported
printer sharing 15
control panel
buttons 8,
copy
blank 118
borderless has borders 118
cancel 58
crop is wrong 117
fit to page fails 116
make a copy 55
missing information 115
number of copies 56
quality 55
smeared 99
speed 55
troubleshooting 114
crop
borderless copy is
wrong 117
fails 126
customer support
contact 137
HP Quick Exchange Service
(Japan) 139
Korea 140
warranty 137, 139
D
declaration of conformity
European Economic
Area 147
United States 148
default printer, set as 30
device
no response 104
not found 130
disconnected error 126
documents
edit scanned 60
scan 59
double-sided prints 38, 40
E
edit photos 52
edit scanned images 60
envelopes
load 25
environment
Environmental product
stewardship program 143
error messages
memory cards 126
out of paper 129
reading or writing file 124
European Union
recycling information 145
F
fast copy quality 55
fax
paper width incorrect 130
poor quality printouts 97
fax problems
poor print quality 97
smeared ink 97
FCC statement 146
file
invalid name 125
supported formats 125
unreadable 124
unsupported formats 124
firmware revision mismatch 122
149
Index
fit to page 57
fit to page fails 116
G
glass
clean 63
greeting cards, load 26
H
HP JetDirect 15
HP Photosmart Share
send images 53
HP Solution Center, missing
icons 94
I
images
edit scanned 60
scan 59
improper shutdown 132
ink
drying time 129
low 110, 133
sprays inside HP All-in-
One 111
ink cartridges. See print
cartridges
ink levels, check 67
ink, removing ink from skin and
clothing 76
install software, troubleshoot 89
invalid file name 125
iron-on transfers 43
J
jams, paper 27
L
labels
load 26
landscape orientation 32
legal paper
load 21
letter paper
load 21
lid backing, clean 64
load
10 x 15 cm photo paper 23
4 x 6 inch photo paper 23
A4 paper 21
envelopes 25
full-size paper 21
greeting cards 26
index cards 24
iron-on transfers 26
labels 26
legal paper 21
letter paper 21
original 17
transparencies 26
M
maintenance
align print cartridges 71
check ink levels 67
clean exterior 63
clean glass 63
clean lid backing 64
clean print cartridges 72
print cartridges 65
replace print cartridges 67
self-test report 64
make a copy 55
margins
incorrect 108
text or graphic cut off 109
media. See paper
memory cards
digital camera cannot
read 112
e-mail photos 53
error message 126
file unreadable 124
HP All-in-Onecannot
read 112
insert 52
photos missing 124
print photos 52
save files to computer 52
share photos 53
slots 49
troubleshoot 112
missing
information from copy 115
text from scan 121
N
normal copy quality 55
number of copies
copy 56
O
on button 8
order
paper 77
print cartridges 77
Setup Guide 78
software 78
User Guide 78
out of paper 129
overheads, print 43
P
page order 42
paper
choose 18
feed fails 103
incompatible types 20
jam 123, 129
jams 27, 82
load 21
misfeed 129
order 77
out of 129
recommended sizes for
printing 30
recommended types 18, 19
size incorrect 130
tips 81
type incorrect 130
width incorrect 130
paper type 31
phone numbers, customer
support 137
phone support 138
phone support period
period for support 138
photo paper
load 23
photos
borderless 52
e-mail 53
edit 52
edit scanned 60
ink sprays 111
missing 124
photo print cartridge 70
print borderless 36
print on photo paper 36
send using HP Photosmart
Share 53
share 53
poor fax printout quality 97, 99
portrait orientation 32
posters 45
preview print job 33
150
Index
print
2 or 4 pages on 1 41
addresses 44
blank printout 110
booklet 40
borderless fails 104
borderless photos 36
both sides of page 38
cancel job 46
cd/dvd labels 37
correct order 42
distorted printout 98
envelopes 44
envelopes print
incorrectly 103
faded 100
from computer 29
from software application 29
iron-on transfers 43
labels 44
margins incorrect 108, 109
meaningless characters 106
multiple pages on one
sheet 41
nothing happens 106
on photo paper 36
photos from memory
card 52
posters 45
preview 33
print options 30, 34
quality, troubleshoot 97,
99, 101
reverse images 43
reversed page order 108
self-test report 64
special print jobs 35
transparencies 43
troubleshooting 103
vertical streaks 102
Web pages 45
print cartridge protector 70
print cartridges
align 71, 133
check ink levels 67
clean 72
clean contacts 73
clean ink nozzle area 74
error message 135
handle 66
incorrect 135
low ink 110
low on ink 133
order 77
part names 66
photo print cartridge 70
replace 67
store 70
tips 80
troubleshoot problems 83
print quality 32
print settings
brightness 33
color tone 33
layout 32
orientation 32
paper size 30
paper type 31
print quality 96
quality 32
reduce/enlarge 33
resizing options 33
resolution 32
saturation 33
speed 32
printer sharing
Mac 15
Windows 15
Printing Shortcuts tab 34
problems
copy 114
error messages 122
print 103
scan 119
Q
quality
print 32
quality, copy 55
R
Readme file 89
recycle
ink cartridges 143
reduce/enlarge copies
resize to fit letter or A4 57
regulatory notices
declaration of conformity
(European Economic
Area) 147
declaration of conformity
(U.S.) 148
FCC statement 146
geräuschemission 147
notice to users in Japan
(power cord) 147
notice to users in Japan
(VCCI) 147
notice to users in Korea 147
regulatory model
identification number 146
reinstall software 94
removing ink from skin and
clothing 76
replace print cartridges 67
reports
self-test 64
resolution
print 32
S
saturation, change in print 33
save
photos to computer 52
scan
blank 120
cancel 61
crop incorrect 120
documents 59
edit image 60
fails 119, 120, 123
features 59
halts 119
page layout incorrect 120
photos 59
stop 61
text appears as dotted
lines 121
text format incorrect 121
text incorrect 121
troubleshooting 119
scan button 9
scan glass
clean 63
self-test report 64
set
print options 30, 34
ship your device 140
smeared ink, fax 97
software application, print
from 29
software installation
reinstall 94
troubleshoot 91
uninstall 94
Index
151
Index
speed
copy 55
print 32
start black 9
start color 9
stop
copy 58
print job 46
scan 61
support process 137
T
T-shirt transfers. See iron-on
transfers
telephone numbers, customer
support 137
text
cut off 109
dotted lines on scan 121
incorrect format on
scan 121
incorrect or missing on
scan 121
jagged 98
meaningless characters 106
not filled in 97
smooth fonts 98
transparencies
load 26
troubleshoot
fax problems 97
hardware installation 89
jams, paper 27
Readme file 89
software installation 91
USB cable 91
troubleshooting
communication problems 79
copy 114
error messages 122
memory card 112
print 103
scan 119
two-sided prints 38, 40
U
uninstall software 94
USB cable
communication lost 132
USB cable installation 91
W
warranty 137, 139
Web pages, print 45
152
Index
108


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Others manual(s) of HP Photosmart C4288

HP Photosmart C4288 Quick start guide - English - 23 pages

HP Photosmart C4288 Quick start guide - German - 8 pages

HP Photosmart C4288 User Manual - German - 85 pages

HP Photosmart C4288 Quick start guide - Dutch - 8 pages

HP Photosmart C4288 User Manual - Dutch - 85 pages

HP Photosmart C4288 Quick start guide - French - 8 pages

HP Photosmart C4288 User Manual - French - 85 pages

HP Photosmart C4288 Quick start guide - Italian - 8 pages

HP Photosmart C4288 User Manual - Italian - 85 pages


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