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14 Ondersteuningsinformatie
Manieren om hulp te vragen
HP ondersteuning kan u helpen om optimaal gebruik te maken van uw computer. U kunt vinden wat u nodig
hebt met tools op uw computer en met informatie die beschikbaar is op het web via de telefoon of bij uw
plaatselijke winkel.
Als u contact opneemt met HP-klantenondersteuning, is het belangrijk dat u de volgende gegevens bij de
hand hebt.
Modelnummer
Productnummer
Serienummer
Buildnummer van software
Besturingssysteem
Aankoopdatum
Noteer de productinformatie, zodat u deze steeds binnen handbereik hebt.
De eerste vier items op de lijst (Modelnummer, Productnummer, Serienummer en Buildnummer van software)
kunnen worden weergegeven via HP Ondersteuningsinformatie. Typ support in het zoekvak van de
taakbalk en selecteer vervolgens de app
HP Support Assistant.
Vergeet niet te registreren bij http://www.hp.com/apac/register.
Hulp vragen
Gebruik de app Aan de slag voor het oplossen van vragen over hardware en software. Selecteer de knop
Start en selecteer de app Aan de slag.
HP Support Assistant gebruiken Typ support in het zoekvak van de taakbalk en selecteer vervolgens
de app HP Support Assistant.
HP Support Assistant levert nuttige informatie voor het oplossen van problemen en bevat de volgende
onderdelen:
Online chatten met een technicus van HP
Telefoonnummers voor ondersteuning
Locaties van HP servicecentra
Ga voor help on line, naar http://www.hp.com/support.
Gratis telefonische ondersteuning om u aan de slag te helpen, is dertig (30) dagen na aankoop van uw
computer gegarandeerd. Na dertig (30) dagen moet u mogelijk betalen, maar kunt u nog steeds een beroep
doen op de ondersteuning.
Manieren om hulp te vragen 37
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