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HP Pavilion 24-g020 - All-in-One Manual

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User Guide
© Copyright 2015, 2017 HP Development
Company, L.P.
Intel, Celeron, Pentium, and Thunderbolt are
trademarks of Intel Corporation in the U.S. and
other countries. Windows is either a registered
trademark or trademark of Microsoft
Corporation in the United States and/or other
countries.
For DTS patents, see http://patents.dts.com.
Manufactured under license from DTS
Licensing Limited. DTS, the Symbol, & DTS and
the Symbol together are registered
trademarks, and DTS Sound is a trademark of
DTS, Inc. © DTS, Inc. All Rights Reserved
.
For DTS patents, see http://patents.dts.com.
Manufactured under license from DTS
Licensing Limited. DTS, the Symbol, & DTS and
the Symbol together are registered
trademarks, and DTS Studio Sound is a
trademark of DTS, Inc. © DTS, Inc. All Rights
Reserved .
For DTS patents, see http://patents.dts.com.
Manufactured under license from DTS
Licensing Limited. DTS, the Symbol, & DTS and
the Symbol together are registered
trademarks, and DTS Sound+ is a trademark of
DTS, Inc. © DTS, Inc. All Rights Reserved
.
For DTS patents, see http://patents.dts.com.
Manufactured under license from DTS
Licensing Limited. Play-Fi and the icon are
trademarks of DTS, LLC. © DTS, Inc. All Rights
Reserved .
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Fifth Edition: May 2017
First Edition: August 2015
Document Part Number: 823891-005
Product notice
This guide describes features that are common
to most products. Some features may not be
available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time
for updates. Go to http://www.microsoft.com
for details.
To access the latest user guides or manuals for
your product, go to http://www.hp.com/
support, and select your country. Select Find
your product, and then follow the on-screen
instructions.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the
computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits dened by the International Standard for Safety
of Information Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Processor conguration setting (select products only)
IMPORTANT: Select products are congured with an Intel® Pentium® N35xx/N37xx series or a Celeron®
N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer is
congured as described, do not change the processor conguration setting in mscong.exe from 4 or 2
processors to 1 processor. If you do so, your computer will not restart. You will have to perform a factory
reset to restore the original settings.
v
vi Processor conguration setting (select products only)
Table of contents
1 Getting information ....................................................................................................................................... 1
2 Getting to know your computer ...................................................................................................................... 3
Locating hardware ................................................................................................................................................. 3
Locating software .................................................................................................................................................. 3
Setting up your computer ...................................................................................................................................... 3
3 Connecting to a network ................................................................................................................................ 6
Connecting to a wireless network ......................................................................................................................... 6
Connecting to a wired network—LAN (select products only) ............................................................................... 9
Connecting to your mobile device (select products only) ..................................................................................... 9
4 Enjoying entertainment features .................................................................................................................. 11
Using the camera (select products only) ............................................................................................................. 11
Using audio .......................................................................................................................................................... 11
Using video .......................................................................................................................................................... 12
5 Navigating the screen .................................................................................................................................. 18
Using touch gestures ........................................................................................................................................... 18
Using the keyboard and mouse ........................................................................................................................... 18
6 Securing your computer and information ....................................................................................................... 20
Computer security features ................................................................................................................................. 20
7 Troubleshooting .......................................................................................................................................... 21
Computer does not start ..................................................................................................................................... 21
Power ................................................................................................................................................................... 22
Display (monitor) (select products only) ............................................................................................................. 22
Keyboard and mouse (with cable) ....................................................................................................................... 23
Keyboard and mouse (wireless) .......................................................................................................................... 23
Speakers and sound ............................................................................................................................................. 23
Internet access ..................................................................................................................................................... 24
Software troubleshooting ................................................................................................................................... 25
vii
8 Backing up, restoring, and recovering ........................................................................................................... 27
Creating recovery media and backups ................................................................................................................ 27
Using Windows tools ........................................................................................................................................... 28
Restore and recovery ........................................................................................................................................... 29
9 Maintaining your computer .......................................................................................................................... 32
Improving performance ....................................................................................................................................... 32
Updating programs and drivers .......................................................................................................................... 32
Cleaning your computer ...................................................................................................................................... 33
Shipping your computer ...................................................................................................................................... 33
10 Using HP PC Hardware Diagnostics (UEFI) ..................................................................................................... 34
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 35
11 Specications ............................................................................................................................................ 36
Operating specications ...................................................................................................................................... 36
12 Electrostatic Discharge .............................................................................................................................. 37
13 Accessibility .............................................................................................................................................. 38
Supported assistive technologies ....................................................................................................................... 38
Contacting support .............................................................................................................................................. 38
14 Support information .................................................................................................................................. 39
How to get help .................................................................................................................................................... 39
Where to get help ................................................................................................................................................ 39
Customer support for repairs .............................................................................................................................. 40
Before upgrading your hardware ........................................................................................................................ 40
Index ............................................................................................................................................................. 41
viii
1 Getting information
Tasks Instructions
●
Set up your computer Setup Instructions or Quick Setup poster
– or –
See Getting to know your computer on page 3.
●
Connect to the Internet See Connecting to a network on page 6.
●
Recover factory settings See Backing up, restoring, and recovering on page 27.
●
See how-to videos about using the
features of your computer
Go to http://www.hp.com/supportvideos (English only).
●
Learn how to use the Windows® operating
system
●
Find Windows password information
●
Find links to driver updates
●
Read frequently asked questions
Get started app:
▲ Select the Start button, and then select the Get started app.
●
Troubleshoot the most common
computer hardware and software issues
See Troubleshooting on page 21.
●
Find electronic user guides and
specications for your computer model
To access the latest user guides or manuals for your product, go to http://www.hp.com/support,
and select your country. Select Find your product, and then follow the on-screen instructions.
●
Order parts and nd additional
troubleshooting help
●
Upgrade or replace components of your
computer
●
Connect to a TV (select products only)
For HP support, go to http://www.hp.com/support.
●
Get up-to-date information and help from
the Windows community
Go to http://www.hp.com/support/consumer-forum.
●
Maintain your computer HP Support Assistant maintains your computer performance and resolves problems quickly by
using automated updates, diagnostic tools, and guided assistance.
▲ Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
See Maintaining your computer on page 32.
●
Find safety and regulatory notices Regulatory, Safety and Environmental Notices
To access this document:
▲ Select the Start button, select HP Help and Support, and then select HP Documentation.
‒ or –
▲ Select the Start button, select HP, and then select HP Documentation.
●
Find ergonomic information Safety & Comfort Guide
To access this guide:
1
Tasks Instructions
▲ Select the Start button, select HP Help and Support, and then select HP Documentation.
‒ or –
▲ Select the Start button, select HP, and then select HP Documentation.
‒ or –
▲ Go to http://www.hp.com/ergo.
IMPORTANT: You must be connected to the Internet to access the latest version of the user
guide.
●
Find computer warranty information Limited Warranty*
To access this document:
▲ Select the Start button, select HP Help and Support, and then select HP Documentation.
‒ or –
▲ Select the Start button, select HP, and then select HP Documentation.
‒ or –
▲ Go to http://www.hp.com/go/orderdocuments.
IMPORTANT: You must be connected to the Internet to access the latest version of the user
guide.
*You can nd your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In some countries
or regions, HP may provide a printed warranty in the box. For countries or regions where the warranty is not provided in printed format, you can
request a copy from http://www.hp.com/go/orderdocuments. For products purchased in Asia Pacic, you can write to HP at POD, PO Box 161,
Kitchener Road Post Oice, Singapore 912006. Include your product name, and your name, phone number, and postal address.
2 Chapter 1 Getting information
2 Getting to know your computer
Locating hardware
Your computer features top-rated components. This chapter provides details about your components, where
they’re located, and how they work.
To nd out what hardware is installed on your computer:
▲
Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on your computer.
For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).
Locating software
To nd out what software is installed on your computer:
▲
Select the Start button.
‒ or –
Right-click the Start button, and then select Apps and Features.
Setting up your computer
WARNING! To reduce the risk of electrical shock or damage to your equipment:
●
Place the computer in a location away from water, dust, moisture, and soot. These environmental
factors can increase the temperature inside your computer or cause re or electrocution.
●
Do not disable the power cord grounding pin. The grounding pin is an important safety feature.
●
Plug the power cord into an AC outlet that is easily accessible at all times.
●
Disconnect power from the equipment by unplugging the power cord from the AC outlet. To prevent
direct exposure to the laser beam, do not try to open the enclosure of the CD or DVD drive.
●
The power supply is preset for the country or region in which you purchased your computer. If you move,
check the voltage requirements for your new location before plugging the computer into an AC outlet.
To reduce the risk of serious injury read the Safety & Comfort Guide. To access this guide, go to
http://www.hp.com/ergo.
1. Place the computer so that all ventilation openings are unobstructed and cabling is not in a walkway or
where it can be stepped on or damaged by placing furniture on it.
2. When connecting all power cords from the monitor, computer, and accessories to an uninterruptible
power supply (UPS), it is recommended that you use a power surge protection detection device. If the
computer has a television tuner, or a modem or telephone connection, protect the computer by using
surge protection with these signal inputs as well. Connect the television cable or the telephone line cord
to the surge protection device, and then connect the device to the computer.
3. Download and install operating system updates.
Locating hardware 3
a. Find out what operating system and version your computer is currently running.
Select the Start button, select the Settings icon , select System, and then select About.
b. Go to http://www.hp.com/support.
c. Select Find your product, and then follow the on-screen instructions.
4. Look in the computer box for additional printed details or updates.
After you complete the initial computer setup, you might want to install additional hardware devices or
software. Check the operating system, memory, and other requirements listed for these items before
purchasing them for your computer. Follow the software manufacturer's directions to install the new
software.
NOTE: Use only licensed original software. Installing copied software could result in an unstable
installation, infect the computer with a virus, or be illegal.
NOTE: A security solution is designed as a deterrent, but it might not be able to prevent theft, mishandling,
or software attacks.
Adjusting Low Blue Light Mode (select products only)
Decreasing the blue light emitting from the display reduces the blue light exposure to your eyes. HP
computers provide a setting to reduce blue light output and create a more relaxing and less stimulating image
while you read content on the screen. To adjust your monitor to a comfortable viewing light, follow the steps
below.
To adjust the blue light output from the display:
1. Open the HP Display Control app.
2. Select your desired setting:
●
Low Blue Light: TUV certied. Reduces the blue light for improved eye comfort
●
Night: Adjusts to the lowest blue light and reduces the impact on sleep
●
Reading: Optimizes blue light and brightness for indoor viewing
WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper
workstation setup, and proper posture, health, and work habits for computer users. The Safety & Comfort
Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is
located on the Web at http://www.hp.com/ergo.
Shutting down (turning o) the computer
CAUTION: Unsaved information is lost when the computer shuts down. Be sure to save your work before
shutting down the computer.
The Shut down command closes all open programs, including the operating system, and then turns o the
display and computer.
Shut down the computer under any of the following conditions:
●
When you need to access components inside the computer
●
When you are connecting an external hardware device that does not connect to a USB or video port or to
a headphone or microphone jack
●
When the computer will be unused and disconnected from external power for an extended period
4 Chapter 2 Getting to know your computer
Although you can turn o the computer with the power button, the recommended procedure is to use the
Windows Shut down command.
NOTE: If the computer is in the Sleep state or in Hibernation, rst exit Sleep or Hibernation by briey
pressing the power button.
1. Save your work and close all open programs.
2. Select the Start button, select the Power icon, and then select Shut down.
If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try the
following emergency procedures in the sequence provided:
●
Press ctrl+alt+delete, select the Power icon, and then select Shut down.
●
Press and hold the power button for at least 10 seconds.
●
Disconnect the computer from external power.
Setting up your computer 5
Connecting video devices by using a VGA cable (select products only)
NOTE: To connect a VGA video device to your computer, you need an VGA cable, purchased separately.
To see the computer screen image on an external VGA monitor or projected for a presentation, connect a
monitor or projector to the computer's VGA port.
1. Connect the VGA cable from the monitor or projector to the VGA port on the computer as shown.
2. Press the switch screen key, for example f4, to alternate the screen image between 4 display states:
●
PC screen only: View the screen image on the computer only.
●
Duplicate: View the screen image simultaneously on both the computer and the external device.
●
Extend: View the screen image extended across both the computer and the external device.
●
Second screen only: View the screen image on the external device only.
Each time you press the key, the display state changes.
NOTE: For best results, especially if you choose the "Extend" option, increase the screen resolution of
the external device, as follows. Select the Start button, select the Settings icon , and then select
System. Under Display, select the appropriate resolution, and then select Keep changes.
14 Chapter 4 Enjoying entertainment features
7 Troubleshooting
If you have problems using any peripheral devices such as a monitor or a printer with your computer, for more
extensive troubleshooting refer to the documentation provided by the product manufacturer. The following
tables present some issues you might encounter while installing, starting up, or using your computer and
suggest possible solutions.
For more information or for additional troubleshooting options, go to http://www.hp.com/support. Select
Find your product, and then follow the on-screen instructions.
Computer does not start
Symptom Possible solution
Error message: hard
drive error
1. Restart the computer.
a. Press ctrl+alt+delete.
b. Select the Power icon, and then select Restart.
– or –
Press and hold the power button on the computer for 5 or more seconds to turn o the computer, and then press the
button to turn on the computer.
2. If Windows opens, immediately back up all important data to a backup hard drive.
3. Contact support (regardless of whether Windows started or not).
Computer will not turn
on or start
Be sure that the cables connecting the computer to the AC outlet are plugged in properly. The green power supply light on
the computer should be on. If it is not, try a dierent AC outlet. If you are still having trouble, contact support.
Be sure that the operating voltage of the AC outlet is appropriate for the electrical voltage of the computer.
Test the AC outlet by plugging a dierent electrical device into it.
If possible, remove any outlet lters and stabilizers, and then insert the power plug directly into the AC outlet.
Disconnect all peripheral devices. Press and hold the power button down for at least 15 seconds until the computer turns
o. Then press the power button again to turn on the computer.
If the monitor screen is blank, the monitor might not be properly connected. Connect the monitor to the computer, plug the
power cord into an AC outlet, and then turn the monitor on. See Display (monitor) (select products only) on page 22.
Computer is not
responding
1. Press ctrl+alt+delete.
2. Select Task Manager.
3. Select any programs that are not responding, and then select End task.
If closing programs does not resolve the problem, restart the computer.
1. Press ctrl+alt+delete.
2. Select the Power icon, and then select Restart.
– or –
Computer does not start 21
… 29 …


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