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The product does not print, and the computer has a third-party rewall installed
1. Update the rewall with the most recent update available from the manufacturer.
2. If programs request rewall access when you install the product or try to print, make sure you allow the
programs to run.
3. Temporarily turn o the rewall, and then install the wireless product on the computer. Enable the
rewall when you have completed the wireless installation.
The wireless connection does not work after moving the wireless router or product
Make sure that the router or product connects to the same network that your computer connects to.
1.
On the control panel home screen, select Setup (using the or button, if needed), and press OK.
2. Select Print Reports, and press OK.
3. Select Network Conguration Page, and press OK to print the report.
4. Compare the service set identier (SSID) on the conguration report to the SSID in the printer
conguration for your computer.
5. If the SSIDs are not the same, the devices are not connecting to the same network. Recongure the
wireless setup for your product.
Cannot connect more computers to the wireless product
1. Make sure that the other computers are within the wireless range and that no obstacles block the signal.
For most networks, the wireless range is within 30 m (100 ft) of the wireless access point.
2. Make sure the product is turned on and in the ready state.
3. Turn o any third-party rewalls on your computer.
4. Make sure that the wireless network is working correctly.
a.
On the control panel home screen, select Setup (using the or button, if needed), and press
OK.
b. Select Print Reports, and press OK.
c. Select Web Access Report, and press OK to print the report.
5. Make sure that the correct port or product is selected.
For printers installed without the fully featured installer:
a. From the list of printers on your computer, right-click the name of this product, click Printer
Properties, and then open the Ports tab.
b. Make sure the box is checked next to Virtual printer port for USB.
If you installed the printer software from 123.hp.com/pagewide (recommended) or from the HP
software CD provided with the printer, you can view or change the product IP address using the
following steps:
a. Click Start.
b. Click All Programs.
c. Click HP.
ENWW Wireless network issues 75
85


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