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Allow the product to retry receiving the fax.
Try a dierent phone cord.
Plug the product phone cord into a jack for another phone line.
If the error persists, visit HP Customer Support or review the support yer that came in the product box.
Solve problems sending faxes
An error message displays on the control panel
The control panel displays a Ready message with no attempt to send the fax.
The control panel displays the message "Receiving Page 1" and does not progress beyond that message
Faxes can be received, but not sent
Unable to use fax functions from the control panel
Unable to use speed dials
Unable to use group dials
Receive a recorded error message from the phone company when trying to send a fax
Unable to send a fax when a phone is connected to the product
An error message displays on the control panel
For fax error messages, see Fax error messages .
Document feeder paper jam
Verify that the paper meets product size requirements. The product does not support pages longer than
381 mm (15 in) for faxing.
Copy or print the original to letter, A4, or legal size paper, and then resend the fax.
Scanner error
Verify that the paper meets product size requirements. The product does not support pages longer than
381 mm (15 in) for faxing.
Copy or print the original onto letter, A4, or legal size paper and then resend the fax.
The control panel displays a Ready message with no attempt to send the fax.
Check the fax activity log for errors.
For more information, see Information pages.
If an extention phone is connected between the product and the wall, make sure that the phone is hung
up.
Connect the product directly into the wall telephone jack and resend the fax.
ENWW Fax issues 143
159


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