From the computer, in the HP program folder, run the Fax Setup Utility.
5.
Verify that the telephone service supports analog fax.
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If using ISDN or digital PBX, contact your service provider for information about conguring to an
analog fax line.
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If using a VoIP service, change the Fax Speed setting to Slow (9600 bps) or disable Fast (33600 bps)
from the control panel. Ask if your service provider supports fax and for the recommended fax
modem speed. Some companies might require an adapter.
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If using a DSL service, ensure that a lter is included on the phone line connection to the product.
Contact the DSL service provider or purchase a DSL lter if you do not have one. If a DSL lter is
installed, try another since these lters can be defective.
6.
If the error persists, nd more detailed problem-solving solutions in the sections that follow this one.
Change error correction and fax speed
Set the fax-error-correction mode
Usually, the product monitors the signals on the telephone line while it is sending or receiving a fax. If the
product detects an error during the transmission and the error-correction setting is On , the product can
request that the portion of the fax be resent. The factory-set default for error correction is On .
You should turn o error correction only if you are having trouble sending or receiving a fax, and you are
willing to accept the errors in the transmission. Turning o the setting might be useful when you are trying to
send a fax overseas or receive one from overseas, or if you are using a satellite telephone connection.
1. On the control panel, touch the Fax application folder.
2. In the display, touch the Fax Setup icon.
3. Touch Preferences , and then touch Error Correction Mode and turn it on or o.
Change the fax speed
The fax-speed setting is the modem protocol that the product uses to send faxes. It is the worldwide standard
for full-duplex modems that send and receive data across telephone lines at up to 33,600 bits per second
(bps). The factory-set default for the fax-speed setting is 33,600 bps.
You should change the setting only if you are having trouble sending a fax to or receiving a fax from a
particular device. Decreasing the fax speed might be useful when you are trying to send a fax overseas, or
receive one from overseas, or if you are using a satellite telephone connection.
1. On the control panel, touch the Fax application folder.
2. In the display, touch the Fax Setup icon.
3. Touch Preferences , and then touch Speed to select the speed setting that you want to use.
Fax logs and reports
Use the following instructions to print fax logs and reports:
ENWW Fax issues 137
