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HP PageWide 377 Manual

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Jams and paper-feed issues
Try these steps to solve paper-handling problems.
The product does not pick up paper
If the product does not pick up paper from the tray, try these solutions.
1.
Open the product and remove any jammed sheets of paper.
2.
Load the tray with the correct size of paper for your job.
3.
Make sure the paper guides in the tray are adjusted correctly for the size of paper. Align the guides with
the paper-size markings in the bottom of the tray.
4.
Remove the stack of paper from the tray and ex it, rotate it 180 degrees, and ip it over. Do not fan the
paper. Return the stack of paper to the tray.
5.
Check the control panel to see if the product is waiting for you to acknowledge a prompt to feed the
paper manually through Tray 1, the multipurpose tray on the left side of the product. Load paper, and
continue.
The product picks up multiple sheets of paper
If the product picks up multiple sheets of paper from the tray, try these solutions.
1.
Remove the stack of paper from the tray and ex it, rotate it 180 degrees, and ip it over. Do not fan the
paper. Return the stack of paper to the tray.
2.
Use only paper that meets HP specications for this product.
3.
Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a dierent package.
Make sure all paper in the tray is the same type and size.
4.
Make sure the tray is not overlled. If it is, remove the entire stack of paper from the tray, straighten the
stack, and then return less paper to the tray.
Even if the tray is not overlled, try using a lower stack of media, such as half.
5.
Make sure the paper guides in the tray are adjusted correctly for the size of paper. Align the guides with
the paper-size markings in the bottom of the tray.
6.
Print from another tray.
Prevent paper jams
To reduce the number of paper jams, try these solutions.
1.
Use only paper that meets HP specications for this product. Lightweight, short-grain paper is not
recommended.
2.
Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a dierent package.
3.
Use paper that has not previously been printed or copied on.
4.
Make sure the tray is not overlled. If it is, remove the entire stack of paper from the tray, straighten the
stack, and then return some of the paper to the tray.
ENWW Jams and paper-feed issues 119
… 135 …


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