Test copy functionality
1. Place the Printer Status page into the document feeder and make a copy. If paper does not feed
smoothly through the document feeder, you might need to clean the document feeder rollers and
separation pad. Make sure the paper meets specications for this product.
2. Place the Printer Status page onto the scanner glass and make a copy.
3. If the print quality on the copied pages is not acceptable, clean the scanner glass and the small glass
strip.
Test the fax-sending functionality
1. On the control panel, touch the Fax application folder.
2. In the display, touch the Fax Setup icon.
3. Touch Tools, and then touch Run Fax Test .
Test the fax-receiving functionality
1. On the control panel, touch the Fax application folder.
2. In the display, touch the Fax Setup icon.
3. Touch Tools, and then touch Run Fax Test .
4. Use another fax machine to send a fax to the product.
5. Review and reset the product fax settings.
Try sending a print job from a computer
1. Use a word-processing program to send a print job to the product.
2. If the job does not print, make sure you selected the correct printer driver.
3. Uninstall and then reinstall the product software.
Test the plug-and-print USB functionality
1. Load a .PDF document or .JPEG photo onto a USB ash drive, and insert it in the slot on the front of the
product.
2. The Memory Device Options menu opens. Try printing the document or photo.
3. If no documents are listed, try a dierent type of USB ash drive.
Factors that aect product performance
Several factors aect the time it takes to print a job:
●
The software program that you are using and its settings
●
The use of special paper (such as heavy paper and custom-size paper)
●
Product processing and download time
114 Chapter 9 Solve problems ENWW
