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Reinigen des Touchscreen .............................................................................................. 187
Produkt-Updates .............................................................................................................................. 187
14 Beheben von Problemen .......................................................................................................................... 189
Kundendienst ................................................................................................................................... 189
Prüfliste zur Fehlerbehebung ........................................................................................................... 189
Schritt 1: Prüfen, ob das Produkt eingeschaltet ist .......................................................... 190
Schritt 2: Überprüfen des Bedienfelds auf Fehlermeldungen .......................................... 190
Schritt 3: Testen der Druckfunktion ................................................................................. 190
Schritt 4: Testen der Kopierfunktion ................................................................................ 191
Schritt 5: Testen der Faxfunktion – Senden .................................................................... 191
Schritt 6: Testen der Faxfunktion – Empfangen .............................................................. 191
Schritt 7: Versuchen Sie, einen Druckauftrag von einem Computer aus zu senden. ...... 191
Schritt 8: Plug & Print USB Drive-Druckfunktion testen ................................................... 191
Faktoren, die sich auf die Leistung des Geräts auswirken .............................................. 192
Wiederherstellen der werkseitigen Standardeinstellungen .............................................................. 192
Das Papier wird falsch eingezogen oder staut sich .......................................................................... 192
Das Gerät zieht kein Papier ein ....................................................................................... 192
Das Gerät zieht mehrere Blatt Papier ein. ....................................................................... 193
Vermeiden von Papierstaus ............................................................................................. 193
Beseitigen von Papierstaus .............................................................................................................. 194
Papierstau-Positionen ...................................................................................................... 195
Beseitigen von Medienstaus im Vorlageneinzug ............................................................. 195
Beseitigen von Papierstaus in Fach 1 (Mehrzweckfach) ................................................. 197
Beseitigen von Staus in Fach 2 ....................................................................................... 200
Beseitigen von Staus im optionalen Fach 3 ..................................................................... 201
Beheben von Papierstaus im Bereich der linken Klappe ................................................. 203
Beheben von Staus im Ausgabefach ............................................................................... 204
Beheben von Papierstaus in der Duplexeinheit ............................................................... 205
Verbesserung der Druckqualität ....................................................................................................... 207
Verwenden der passenden Papiertypeneinstellung im Druckertreiber ............................ 208
Farbe anpassen ............................................................................................................... 208
Verwenden von Papier, das den HP Spezifikationen entspricht ...................................... 211
Prüfen der Tintenpatronen ............................................................................................... 212
Verschmierungen entfernen ............................................................................................ 214
Druckkopf reinigen ........................................................................................................... 214
Verwenden des Druckertreibers, der Ihren Druckanforderungen am meisten gerecht
wird .................................................................................................................................. 215
Verbesserung der Druckqualität bei Kopien .................................................................... 216
Das Gerät druckt nicht oder nur langsam ......................................................................................... 217
Das Gerät druckt nicht ..................................................................................................... 217
DEWW xi
13


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