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Productupdates ................................................................................................................................ 184
14 Problemen oplossen ................................................................................................................................. 185
Klantondersteuning .......................................................................................................................... 185
Controlelijst voor het oplossen van problemen ................................................................................ 185
Stap 1: Controleer of het apparaat is ingeschakeld ......................................................... 186
Stap 2: Controleer op het bedieningspaneel of er een foutbericht wordt weergegeven . . 186
Stap 3: Test de afdrukfunctie ........................................................................................... 186
Stap 4: Test de kopieerfunctie ......................................................................................... 187
Stap 5: Test de faxverzendfunctionaliteit ......................................................................... 187
Stap 6: Test de faxontvangstfunctionaliteit ...................................................................... 187
Stap 7: Probeer een afdruktaak vanaf de computer te verzenden .................................. 187
Stap 8: Test de functie Afdrukken via USB-station met Plug-en-print ............................. 187
Factoren die de prestaties van het product beïnvloeden ................................................. 188
De fabrieksinstellingen herstellen ..................................................................................................... 188
Papier wordt niet goed ingevoerd of loopt vast ................................................................................ 188
Het apparaat pakt geen papier op ................................................................................... 188
Het apparaat pakt meerdere vellen papier op. ................................................................ 189
Papierstoringen voorkomen ............................................................................................. 189
Storingen verhelpen ......................................................................................................................... 189
Storingslocaties ............................................................................................................... 190
Papierstoringen in de documentinvoer verhelpen ........................................................... 190
Papierstoringen verhelpen in lade 1 (multifunctionele lade) ............................................ 192
Papierstoringen in lade 2 verhelpen ................................................................................ 195
Storingen in optionele lade 3 verhelpen .......................................................................... 196
Storingen verhelpen in de linkerklep ................................................................................ 198
storingen verhelpen in de uitvoerbak ............................................................................... 199
Storingen in de duplexeenheid verhelpen ....................................................................... 200
De afdrukkwaliteit verbeteren ........................................................................................................... 202
Gebruik de juiste instelling voor de papiersoort in de printerdriver. ................................. 203
Kleur aanpassen .............................................................................................................. 203
Papier gebruiken dat voldoet aan de specificaties van HP .............................................. 206
De inktcartridges controleren ........................................................................................... 207
Inktvlekken verwijderen ................................................................................................... 209
De printkop reinigen ......................................................................................................... 209
De printerdriver gebruiken die het beste aan uw afdrukbehoeften voldoet ..................... 210
Afdrukkwaliteit van kopieën verhogen ............................................................................. 211
Het apparaat drukt niet of langzaam af ............................................................................................ 212
Het apparaat drukt niet af ................................................................................................ 212
Het apparaat drukt langzaam af ...................................................................................... 213
Problemen met afdrukken via USB-station met Plug-en-print oplossen .......................................... 213
NLWW xi
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