724166
188
Zoom out
Zoom in
Previous page
1/223
Next page
1. From the Home screen, touch (Wireless) and then touch ( Settings ).
2. Touch Print Reports, and then touch Network Conguration Page or Wireless Test Report.
Check the top of the wireless network test report to see if something failed during the test.
See the DIAGNOSTICS RESULTS section for all tests that were performed, to determine
whether or not your printer passed.
From the CURRENT CONFIGURATION section, nd out the Network Name (SSID) to which your
printer is currently connected. Make sure that the printer is connected to the same network as
your computer or mobile devices.
Use an HP online troubleshooting tool to solve your printer issues. See Get help with HP online
troubleshooting.
Fix Wi-Fi Direct connection
1. Check the printer to conrm that Wi-Fi Direct is turned on:
From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch
(Wi-Fi Direct).
2. From your wireless computer or mobile device, turn on the Wi-Fi connection, and then search for and
connect to the Wi-Fi Direct name of your printer.
3. Enter the Wi-Fi Direct password when prompted.
4. If you are using a mobile device, make sure you have installed a compatible printing app. For more
information about mobile printing, visit www.hp.com/global/us/en/eprint/mobile_printing_apps.html.
Fix Ethernet connection
Check the following:
The network is operational and the network hub, switch, or router is turned on.
The Ethernet cable is properly connected between the printer and the router. The Ethernet cable is
plugged into the Ethernet port on the printer and the light near the connector lights up when connected.
Antivirus programs, including spyware protection programs, are not impacting your network connection
to the printer. If you know that antivirus or rewall software is preventing your computer from
connecting to the printer, use the HP online rewall troubleshooter to help solve the problem.
HP Print and Scan Doctor
Run the HP Print and Scan Doctor to troubleshoot the issue automatically. The utility will try to diagnose
and x the issue. The HP Print and Scan Doctor may not be available in all languages.
Printer hardware issues
The printer shuts down unexpectedly
Check the power and power connections.
Make sure the printer's power cord is connected rmly to a functioning power outlet.
182 Chapter 9 Solve a problem ENWW
188


Need help? Post your question in this forum.

Forumrules


Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

For example, Anti-Semitic content, racist content, or material that could result in a violent physical act.

For example, a credit card number, a personal identification number, or an unlisted home address. Note that email addresses and full names are not considered private information.

Forumrules

To achieve meaningful questions, we apply the following rules:

Register

Register getting emails for HP OfficeJet Pro 9020 series at:


You will receive an email to register for one or both of the options.


Get your user manual by e-mail

Enter your email address to receive the manual of HP OfficeJet Pro 9020 series in the language / languages: English as an attachment in your email.

The manual is 3,43 mb in size.

 

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

Others manual(s) of HP OfficeJet Pro 9020 series

HP OfficeJet Pro 9020 series User Manual - German - 236 pages

HP OfficeJet Pro 9020 series User Manual - Dutch - 230 pages


The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.



Info