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Solve problems using Web Services
If you are having problems using Web Services, such as HP ePrint and print apps, check the following:
Make sure the printer is connected to the Internet using an Ethernet or wireless connection.
NOTE: You cannot use these web features if the printer is connected using a USB cable.
Make sure the latest product updates have been installed on the printer.
Make sure Web Services is enabled on the printer. For more information, see Set up Web Services.
Make sure the network hub, switch, or router is turned on and working correctly.
If you are connecting the printer using an Ethernet cable, make sure you are not using a phone cord or a
crossover cable to connect the printer to the network, and that the Ethernet cable is securely connected
to the printer. For more information, see Network and connection issues.
If you are connecting the printer using a wireless connection, make sure the wireless network is
functioning properly. For more information, see Network and connection issues.
If you are using HP ePrint , check the following:
Make sure the printer's email address is correct.
Make sure that the printer's email address is the only address listed in the “To” line of the email
message. If other email addresses are listed in the “To” line, the attachments you are sending
might not print.
Make sure you are sending documents that meet the HP ePrint requirements. For more
information, visit HP Connected (this site might not be available in all countries/regions).
If your network uses proxy settings when connecting to the Internet, make sure the proxy settings you
are entering are valid:
Check the settings being used by the web browser you are using (such as Internet Explorer, Firefox,
or Safari).
Check with the IT administrator or person who set up your rewall.
If the proxy settings used by your rewall have changed, you must update these settings in either
the printer control panel or the embedded web server. If these settings are not updated, you will
not be able to use Web Services.
For more information, see Set up Web Services.
TIP: For additional help on setting up and using Web Services, visit HP Connected (this site might not be
available in all countries/regions).
ENWW Solve problems using Web Services 179
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  • Every time scam or junk calls my fax number, as soon as they hear the fax machine emit its tone They hang up The problem is that every time they do that, my machines types up a report and at the end says, NO FAX.
    That’s very obvious but I’m end a with a pile of useless paper and now the ink is very low from doing it. I would like to stop the Report that it useless and only use them when it is a ligimit fax report. I have an HP office jet 9010 All in one Submitted on 16-5-2022 at 00:10

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  • What is that behind the two covered ports/panels on the back of the printer? Submitted on 1-9-2021 at 17:18

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  • What is behind the two covered ports/panels on the back of the printer? Submitted on 1-9-2021 at 17:14

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  • Miten saan asetettua värikasetit? Yritän asettaa, mutta erittäin tiukka, ei mene paikoilleen. Submitted on 24-7-2021 at 14:44

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