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2. Pull any jammed paper out of the rollers.
3. Close the cover of the document feeder until it snaps into space.
4. Lift up the document feeder tray.
5. Remove any jammed paper under the tray.
6. Put down the document feeder tray.
Clear a print carriage jam
Resolve a print carriage jam. Use an HP online troubleshooting wizard
If something is blocking the print carriage or it does not move easily, get step-by-step instructions.
NOTE: The HP online troubleshooting wizards may not be available in all languages.
Read general instructions in the Help for clearing a print carriage jams
Remove any objects, such as paper, that are blocking the print carriage.
NOTE: Do not use any tools or other devices to remove jammed paper. Always use caution when removing
jammed paper from inside the printer.
Learn how to avoid paper jams
To help avoid paper jams, follow these guidelines.
Remove printed papers from the output tray frequently.
Make sure that you are printing with paper that is not wrinkled, folded, or damaged.
Prevent curled or wrinkled paper by storing all unused paper at in a resealable bag.
Do not use paper that is too thick or too thin for the printer.
ENWW Jams and paper-feed issues 117
127


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