◦
Make sure the folder name is entered in the correct format in the HP software. For more
information, see the information in the wizard or the setup assistant.
◦
Make sure the valid username and password have been entered. For more information, see
the information in the wizard or the setup assistant.
●
The disk is full
Make sure the server containing the network folder has sufficient free disk space.
●
The printer cannot create a unique filename using the assigned prefix and suffix or the filename
prefix has not been set up correctly
◦
The printer can create up to 9,999 files using the same prefix and suffix. If you have
scanned many files to a folder, change the prefix.
◦
Make sure the filename prefix uses only the letters or characters supported by the
operating system. For more information, see the documentation available with the operating
system.
Unable to scan to email
●
The email profile has not been set up correctly
Make sure the valid outgoing SMTP server settings have been specified in the HP software. For
more information about the SMTP server settings, see the documentation provided by your
email service provider.
●
Email messages are sent to some recipients but not to others when sending to multiple
recipients
The email addresses might not be correct or might not be recognized by the email server. Make
sure that the email addresses for all email recipients have been entered correctly in the HP
software. Check your email Inbox for any delivery notification failure messages from the email
server.
●
Sending large email messages
Some email servers have been configured to reject email messages larger than a pre-
determined size. To determine if your email server has a maximum file-size limit, see the
documentation provided by your email service provider. If the email server does have such
a limit, change the maximum email attachment size for the outgoing email profile to a value
smaller than that of the email server.
140 Chapter 10 Solve a problem ENWW
