Manual HP OfficeJet Pro 8024 (page 167 of 205) (English)

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● Try connecting a working phone and phone cord to the telephone wall jack that you are using for the

printer and check for a dial tone. If you do not hear a dial tone, call your local telephone company for

service.

● Other equipment, which uses the same phone line as the printer, might be in use. For example, you

cannot use the printer for faxing if an extension phone is o the hook, or if you are using a computer

dial-up modem to send an email or access the Internet.

● Check to see if another process has caused an error. Check the display or your computer for an error

message providing information about the problem and how to solve it. If there is an error, the printer

cannot send or receive a fax until the error condition is resolved.

● The phone line connection might be noisy. Phone lines with poor sound quality (noise) can cause faxing

problems. Check the sound quality of the phone line by plugging a phone into the telephone wall jack

and listening for static or other noise. If you hear noise, turn Error Correction Mode (ECM) o and try

faxing again. If the problem persists, contact your telephone company.

● If you are using a digital subscriber line (DSL) service, make sure that you have a DSL lter connected or

you cannot fax successfully.

● Make sure the printer is not connected to a telephone wall jack that is set up for digital phones. To check

if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do

not hear a normal sounding dial tone, it might be a phone line set up for digital phones.

● If you are using either a private branch exchange (PBX) or an integrated services digital network (ISDN)

converter/terminal adapter, make sure the printer is connected to the correct port and the terminal

adapter is set to the correct switch type for your country/region, if possible.

● If the printer shares the same phone line with a DSL service, the DSL modem might not be grounded

correctly. If the DSL modem is not grounded correctly, it can create noise on the phone line. Phone lines

with poor sound quality (noise) can cause faxing problems. You can check the sound quality of the

phone line by plugging a phone into the telephone wall jack and listening for static or other noise. If you

hear noise, turn o your DSL modem and completely remove power for at least 15 minutes. Turn the

DSL modem back on and listen to the dial tone again.

NOTE: You might notice static on the phone line again in the future. If the printer stops sending and

receiving faxes, repeat this process.

If the phone line is still noisy, contact your telephone company. For information on turning your DSL

modem o, contact your DSL provider for support.

● If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that

plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the

telephone wall jack.

The printer cannot receive faxes, but can send faxes

● If you are not using a distinctive ring service, check to make sure that the Distinctive Ring feature on the

printer is set to All Standard Rings .

● If Auto Answer is set to O , you need to receive faxes manually; otherwise, the printer cannot receive

the fax.

● If you have a voice mail service at the same phone number you use for fax calls, you must receive faxes

manually, not automatically. This means that you must be available to respond in person to incoming

fax calls.

ENWW Get help in this guide 161

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HP OfficeJet Pro 8024 Manual

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