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There is a blank page in the file
Check the file to make sure there is no blank page.
Clean the printhead
Complete the printhead cleaning procedure. For more information, see
To clean the
printheads.
Check the top cover
If the top cover is left open, the printer will eject the page and then move the
printheads to the home position after a time out period.
Device is printing from the wrong input tray
Check the tray configuration settings
The tray configuration is not set to print from the tray with plain paper. For more
information, see
Configure trays.
Poor print quality and unexpected printouts
General print quality troubleshooting
Meaningless characters print
Ink is smearing
Ink is not filling the text or graphics completely
Output is faded or dull colored
Colors are printing as black and white
Wrong colors are printing
Printout shows bleeding colors
The printout has a horizontal band of distortion near the bottom of a borderless print
Colors do not line up properly
Text or graphics are streaked
Something on the page is missing or incorrect
General print quality troubleshooting
Check the printheads and ink cartridges
Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any
problem areas, and perform the recommended actions. For more information, see
To
print the print quality diagnostic page.
Check the paper quality
Make sure the media meets HP specifications, and try to print again. For more
information, see
Select print media.
Chapter 5
70
Maintain and troubleshoot
74


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