Open the embedded web server ..................................................................................................... 106
Embedded web server cannot be opened ...................................................................................... 107
10 Solve a problem ....................................................................................................................................... 108
Jams and paper-feed issues .............................................................................................................................. 108
Clear a paper jam ............................................................................................................................. 108
Read general instructions in the Help for clearing paper jams .................................... 109
Clear a print carriage jam ................................................................................................................ 113
Read general instructions in the Help for clearing a print carriage jams .................... 113
Learn how to avoid paper jams ....................................................................................................... 113
Solve paper-feed problems ............................................................................................................. 114
Printing issues ................................................................................................................................................... 114
Fix problems with page not printing (unable to print) ................................................................... 114
Read general instructions in the Help for unable to print issues ................................ 115
Fix print quality issues .................................................................................................................... 119
Read general instructions in the Help for resolving print quality issues ..................... 119
Copy issues ........................................................................................................................................................ 122
Scan issues ........................................................................................................................................................ 122
Fax issues ........................................................................................................................................................... 122
Run the fax test ............................................................................................................................... 123
What to do if the fax test failed ...................................................................................................... 123
Troubleshoot fax problems ............................................................................................................. 127
Read general instructions in the Help for specic fax problems ................................................... 127
The display always shows Phone O Hook .................................................................. 127
The printer is having problems sending and receiving faxes ...................................... 127
The printer cannot receive faxes, but can send faxes .................................................. 129
The printer cannot send faxes, but can receive faxes .................................................. 130
Fax tones are recorded on my answering machine ...................................................... 130
The computer cannot receive faxes (HP Digital Fax) ................................................... 130
Network and connection issues ........................................................................................................................ 130
Fix wireless connection ................................................................................................................... 131
Find network settings for wireless connection .............................................................................. 131
Fix Wi-Fi Direct connection ............................................................................................................. 131
Fix Ethernet connection .................................................................................................................. 132
Printer hardware issues ..................................................................................................................................... 132
Get help from the printer control panel ............................................................................................................ 133
Get help from the HP Smart app ....................................................................................................................... 133
Understand printer reports ............................................................................................................................... 133
Printer status report ....................................................................................................................... 133
Network conguration page ........................................................................................................... 134
Print quality report .......................................................................................................................... 134
ENWW ix
