Solve memory device problems.............................................................................................138
The printer cannot read the memory device.....................................................................138
The printer cannot read photos on the memory device....................................................139
Solve Ethernet network problems...........................................................................................139
General network troubleshooting......................................................................................139
Solve wireless problems.........................................................................................................139
Basic wireless troubleshooting.........................................................................................140
Step 1 - Make sure the wireless (802.11) light is turned on.......................................140
Step 2 - Restart components of the wireless network................................................140
Step 3 - Run the Print Wireless Network Test............................................................140
Advanced wireless troubleshooting..................................................................................141
Step 1 - Make sure your computer is connected to your network..............................141
Step 2 - Make sure that the printer is connected to your network..............................142
Step 3 - Make sure your computer is not connected to your network over a
Virtual Private Network (VPN)....................................................................................143
Step 4 - Make sure the printer is online and ready.....................................................144
Step 5 - Make sure the wireless version of the printer is set as the default printer
driver (Windows only).................................................................................................144
Step 6 - Check to see if the firewall software is blocking communication..................145
After resolving the problems.............................................................................................145
Configure your firewall software to work with the printer........................................................146
Solve printer management problems......................................................................................147
Embedded web server cannot be opened........................................................................147
Troubleshoot installation issues.............................................................................................148
Hardware installation suggestions....................................................................................148
HP software installation suggestions................................................................................149
Solve network problems.........................................................................................................149
Understand the Printer Status Report....................................................................................150
Printhead maintenance...........................................................................................................152
Clean the printhead..........................................................................................................152
Calibrate the linefeed........................................................................................................153
Align the printhead............................................................................................................153
Reinstall the printhead......................................................................................................154
Understand the network configuration page...........................................................................155
Clear jams...............................................................................................................................158
Clear paper jams..............................................................................................................158
Avoid paper jams..............................................................................................................161
A Technical information
Warranty information..............................................................................................................163
Hewlett-Packard limited warranty statement....................................................................164
Ink cartridge warranty information....................................................................................165
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