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Opslag anonieme gebruiksinformatie.......................................................................................51
5 Een probleem oplossen
HP-ondersteuning.....................................................................................................................53
Elektronische ondersteuning krijgen...................................................................................54
Telefonische ondersteuning van HP...................................................................................54
Voordat u belt...............................................................................................................55
Periode van telefonische ondersteuning......................................................................55
Na de periode van telefonische ondersteuning............................................................55
Algemene tips en bronnen voor het oplossen van problemen.................................................55
Printerproblemen oplossen.......................................................................................................56
De printer schakelt onverwachts uit....................................................................................56
Het uitlijnen is mislukt.........................................................................................................57
De printer reageert niet (er wordt niets afgedrukt)..............................................................57
De printer drukt langzaam af..............................................................................................58
De printer maakt onverwachte geluiden.............................................................................59
Blanco pagina of pagina wordt slechts gedeeltelijk afgedrukt............................................59
De afdruk is niet correct of er ontbreken gedeelten............................................................60
De plaatsing van de tekst of de afbeeldingen is verkeerd..................................................60
Problemen met de afdrukkwaliteit oplossen.............................................................................61
Problemen met de papieraanvoer oplossen.............................................................................65
Problemen met webservices en websites van HP oplossen....................................................67
Problemen met webservices van HP oplossen..................................................................67
Problemen oplossen bij gebruik van HP-websites.............................................................68
Problemen met een geheugenapparaat oplossen....................................................................68
De printer kan het geheugenapparaat niet lezen...............................................................69
De printer kan foto's op het geheugenapparaat niet lezen.................................................69
Problemen met vaste Ethernet-netwerken oplossen................................................................69
Algemene netwerkproblemen oplossen.............................................................................69
Draadloze problemen oplossen................................................................................................70
Draadloze basisproblemen oplossen.................................................................................70
Stap 1 - Controleren of het draadloze (802.11) lampje brandt.....................................70
Stap 2 - De componenten van het draadloos netwerk opnieuw opstarten...................71
Stap 3 - Test draadloos netwerk afdrukken..................................................................71
Geavanceerde draadloze problemen oplossen..................................................................71
Stap 1- Controleren of de computer verbinding heeft met het netwerk........................71
Stap 2 - Controleer of de printer op uw netwerk is aangesloten...................................73
Stap 3 - Controleer of uw computer niet is verbonden met uw netwerk via een
virtueel privé-netwerk (VPN).........................................................................................74
Stap 4 - Controleer of de computer is ingeschakeld en gereed is................................74
Stap 5 - Controleer of de draadloze versie van de printer is ingesteld als het
standaardstuurprogramma van de printer (alleen Windows)........................................75
Stap 6 - Controleer of de firewallsoftware de communicatie blokkeert.........................75
Wanneer de problemen zijn opgelost.................................................................................76
Uw firewallsoftware configureren voor gebruik met de printer..................................................76
Problemen met het printerbeheer oplossen.............................................................................77
De geïntegreerde webserver kan niet worden geopend.....................................................78
Installatieproblemen oplossen..................................................................................................79
Suggesties voor hardware-installatie..................................................................................79
Suggesties voor de installatie van HP-software.................................................................79
Netwerkproblemen oplossen....................................................................................................80
Inhoudsopgave
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