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After you resolve any problems found, run the fax test again to make sure it passes and the printer is
ready for faxing. If the Fax Line Condition test continues to fail and you experience problems faxing,
contact your telephone company and have them check the phone line.
The display always shows Phone Off Hook
You are using the wrong type of phone cord. Make sure you are using the 2-wire phone cord
that came with the printer to connect the printer to your phone line. If the phone cord that came
with the printer is not long enough, you can use a longer phone cord to extend the length. You
can purchase the cord at an electronics store that carries phone accessories.
Other equipment that uses the same phone line as the printer might be in use. Make sure
extension phones (phones on the same phone line, but not connected to the printer) or other
equipment are not in use or off the hook. For example, you cannot use the printer for faxing if an
extension phone is off the hook, or if you are using a computer dial-up modem to send email or
access the Internet.
The printer is having problems sending and receiving faxes
Make sure the printer is turned on. Look at the display on the printer. If the display is blank and
the
(Power) button light is not lit, the printer is turned off. Make sure the power cord is firmly
connected to the printer and plugged into a power outlet. Press the
(Power) button to turn on
the printer.
After turning on the printer, HP recommends you wait five minutes before sending or receiving
a fax. The printer cannot send or receive faxes while it is initializing after being turned on.
If Fax to PC or Fax to Mac has been enabled, you might not be able to send or receive faxes if
the fax memory is full (limited by printer memory).
Make sure you used the phone cord supplied in the box with the printer to connect to the
telephone wall jack. One end of the phone cord should be connected to the port labeled 1-LINE
on the back of the printer and the other end to your telephone wall jack, as shown in the
illustration.
1 Telephone wall jack
2 Use the phone cord supplied in the box with the printer to connect to the "1-LINE" port
126 Chapter 8 Solve a problem ENWW
143


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  • Dialing in a fax number and it number just rings. Fax does not send? Submitted on 26-1-2022 at 18:56

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