Manual HP Officejet 7610 (page 7 of 120) (All languages)

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Solving problems



completing the fax test on page 5, follow the steps

below:

Cannot send but can receive faxes

Step 1: Perform a copy or scan to ensure that the

printer is working properly.

Step 2: Check the physical fax connections.

Step 3: Check if other fax devices can send to the

same phone number. The receiving fax device

might have blocked your phone number, or it

might be having technical problems.

Step 4:

Report and Fax Log (and if available, the caller



HP for further help.

Cannot receive but can send faxes

Step 1: Check the fax settings on the printer.

Step 2: Check the physical fax connections.

Step 3: Check if other devices connected to the same

phone line can receive faxes. The phone line

might be faulty or the sending fax device might

be having problems sending faxes. You might

also want to check if you have blocked the

sender’s phone number.

Step 4:

problem persists, print the Fax Error Report



report and junk fax report), and then contact

HP for further help.

Cannot send and receive faxes

Step 1: Perform a copy or scan to ensure that the

printer is working properly.

Step 2: Check the physical fax connections.

Step 3: Check the fax settings on the printer.

Step 4: Check if other devices connected to this phone

line can send or receive faxes. There might be

a problem with the phone line.

Step 5: Reset the printer by turning off the printer and,

if possible, the main switch of the power supply.



power again. Try to send or receive a fax on

the printer.

Step 6:

Report and Fax Log (and if available, the caller



HP for further help.

Note:

service on the same phone line used for faxing,

you will have to receive faxes manually.

English

Check the printer fax settings

● The Auto Answer feature is turned on for

the printer to receive fax automatically.

● 

service from the phone company or service

provider, ensure that the Rings to Answer

on the printer is set to be more than that

of the telephone answering machine. The

printer will monitor the line and decide if an

incoming call is a normal phone call or fax



a fax connection automatically. Otherwise,

you might have to receive the fax manually

by touching Fax.

● 

the same physical phone line and the line is

shared by multiple devices, ensure that the

printer is set to the correct distinctive ring

setting for receiving faxes.

Check the physical fax connections

● Connect the phone cable from the port

labeled 1-LINE on the back of the printer to

the phone wall jack and connect a phone

cable from the port labeled 2-EXT on the

back of the printer to an extension phone.

From the extension phone, call the phone

number that failed to receive the faxes.

Note:

number, be sure to include any required

access code or numbers prior to entering

the number. You might also need to add

a pause in the number to prevent the printer

from dialing too fast; to add a pause, touch

* repeatedly until a dash (-) appears on the

display.

● 

because no dial tone is detected or the line

is noisy, try using another phone cable in



phone port, or move the printer to another

location which has a separate phone line

(if possible) and see if there are similar

problems.

● 



fax speed and turn off the Error Code

Modulation (ECM) from the printer control





with the phone line or to learn more about

the capabilities of the phone network.

Dialing in a fax number and it number just rings. Fax does not send? Submitted on 26-1-2022 at 18:56
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Others manual(s) of HP Officejet 7610

HP Officejet 7610 User Manual - English - 316 pages

HP Officejet 7610 User Manual - German - 334 pages

HP Officejet 7610 User Manual - Dutch - 328 pages

HP Officejet 7610 User Manual - French - 332 pages

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HP Officejet 7610 Manual

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