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Cartridge Problem
The ink cartridge identied in the message is missing, damaged, incompatible, or inserted into the wrong slot
in the printer.
NOTE: If the cartridge is identied in the message as incompatible, see Order printing supplies online
on page 132 for information about obtaining cartridges for the printer.
To solve this problem, try the following solutions. Solutions are listed in order, with the most likely solution
rst. If the rst solution does not solve the problem, continue trying the remaining solutions until the issue is
resolved.
Solution 1: Turn the printer o and on
Solution 2: Install the ink cartridges correctly
Solution 3: Replace the ink cartridge
Solution 1: Turn the printer o and on
Turn o the printer, and then turn it on again.
If the problem persists, try the next solution.
Solution 2: Install the ink cartridges correctly
Make sure all of the ink cartridges are properly installed:
1. Gently pull open the ink cartridge access door.
2. Remove the ink cartridge by pushing it in to release it, and then pulling it rmly toward you.
3. Insert the cartridge into the slot. Press rmly on the cartridge to ensure proper contact.
4. Close the ink cartridge access door and check if the error message has gone away.
ENWW Cartridge Problem 153
166


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