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Printhead maintenance
If you are experiencing problems with printing, you might have a problem with the printhead. You should
perform the procedures in the following sections only when directed to do so for resolving print quality
issues.
Performing the aligning and cleaning procedures unnecessarily can waste ink and shorten the life of the
cartridges.
This section contains the following topics:
Clean the printhead
Align the printhead
Clean the printhead
If your printed output is streaked or has any incorrect or missing colors, the printhead might need to be
cleaned.
There are two stages of cleaning. Each stage lasts about two minutes, uses one sheet of paper, and uses an
increasing amount of ink. After each stage, review the quality of the printed page. You should only initiate the
next phase of cleaning if the print quality is poor.
If print quality still seems poor after you complete both stages of cleaning, try aligning the printer. If print
quality problems persist after cleaning and aligning, contact HP support. For more information, see HP
support on page 48.
NOTE: Cleaning uses ink, so clean the printheads only when necessary. The cleaning process takes a few
minutes. Some noise might be generated in the process. Before cleaning the printheads, make sure you load
paper. For more information, see Load paper on page 11.
Not turning the printer o correctly can cause print quality problems. For more information, see Turn the
printer o on page 14.
To clean the printhead from the embedded web server (EWS)
1. Open the EWS. For more information, see Embedded web server on page 149.
2. Click the Tools tab, and then click Print Quality Toolbox in the Utilities section.
3. Click Clean Printhead and follow the on-screen instructions.
To clean the printhead from Toolbox (Windows)
1. Load Letter, A4, or Legal unused plain white paper into the main input tray. For more information, see
Load standard-size paper on page 11.
2. Open Toolbox. For more information, see Open the Toolbox on page 147.
3. From the Device Services tab, click the icon to the left of Clean Printheads.
4. Follow the on-screen instructions.
84 Chapter 5 Solve a problem ENWW
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