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Congure your rewall software to work with the printer
A personal rewall, which is security software running on your computer, can block network communication
between your printer and your computer.
If you are having problems such as:
Printer not found when installing HP software
Unable to print, print job stuck in queue or printer goes oine
Unable to see printer status on your computer
The rewall might be preventing your printer from notifying computers on your network where it can be
found.
If you are using the HP software on a computer running Windows and cannot nd the printer during
installation (and you know the printer is on the network)—or if you have already successfully installed
HP software and experience problems—check the following:
If you have just installed the HP software, try turning o your computer and the printer, and then turning
them both on again.
Keep your security software up to date. Many security software vendors provide updates that correct
known issues and provide the latest defenses against new security threats.
If your rewall has "High," "Medium," or "Low" security settings, use the "Medium" setting when your
computer is connected to your network.
If you have changed any rewall settings from default, try going back to the default setting.
If your rewall has a setting called "trusted zone," use this setting when your computer is connected to
your network.
If your rewall has a setting to "not show alert messages," you should disable this. When installing the
HP software and using the HP printer you may see alert messages from your rewall software that
provide options to "allow," "permit" or "unblock." You should allow any HP software that causes an alert.
Also, if the alert has a "remember this action" or "create a rule for this" selection, select it. This is how
the rewall learns what can be trusted on your network.
Do not have more than one rewall enabled at the same time on your computer. An example would be
having both the Windows rewall provided by the operating system and a third party rewall enabled at
the same time. Having more than one rewall enabled at the same time will not make you computer any
safer and may cause problems.
For more information about using your printer with personal rewall software, visit www.hp.com/go/
wirelessprinting , and then click Firewall Help in the Wireless Network Help section.
NOTE: At this time, some portions of this site are not available in all languages.
66 Chapter 5 Solve a problem ENWW
79


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