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You might need to choose a lower print quality setting if colors are running into each other. Or, choose a
higher setting if you are printing a high-quality photo, and then make sure photo paper such as
HP Advanced Photo Paper is loaded in the input tray.
NOTE: On some computer screens, colors might appear dierently than they do when printed on paper. In
this case, there is nothing wrong with the printer, print settings, or ink cartridges. No further troubleshooting
is required.
For more information, see:
Select print paper on page 8
If this did not solve the issue, try the next solution.
Solution 6: Print and evaluate a print quality report
Print quality problems can have many causes: software settings, a poor image le, or the printing system
itself. If you are unhappy with the quality of your prints, a Print Quality Diagnostic page can help you
determine if the printing system is working correctly.
To print a print quality report
Control panel: Press and hold the (Power) button, press the (Cancel) button seven times, press the
(Resume) button two times, and then release the (Power) button.
Embedded web server: Click the Tools tab, click Print Quality Toolbox under Utilities, and then click
the Print Quality Report button.
HP Utility (Mac OS X): In the Information And Support section, click Print Quality Diagnostics, and
then click Print.
ENWW Print quality troubleshooting 59
72


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