Solve paper-feed problems ............................................................................................................. 102
Printing issues ................................................................................................................................................... 103
Fix problems with page not printing (unable to print) ................................................................... 103
Read general instructions in the Help for unable to print issues ................................ 103
Fix print quality issues .................................................................................................................... 107
Read general instructions in the Help for resolving print quality issues ..................... 107
Copy issues ........................................................................................................................................................ 111
Scan issues ........................................................................................................................................................ 111
Fax issues ........................................................................................................................................................... 111
Run the fax test ............................................................................................................................... 111
What to do if the fax test failed ...................................................................................................... 112
Troubleshoot fax problems ............................................................................................................. 116
Read general instructions in the Help for specic fax problems ................................................... 116
The display always shows Phone O Hook .................................................................. 116
The printer is having problems sending and receiving faxes ...................................... 117
The printer cannot receive faxes, but can send faxes .................................................. 118
The printer cannot send faxes, but can receive faxes .................................................. 119
Fax tones are recorded on my answering machine ...................................................... 119
The computer cannot receive faxes (HP Digital Fax) ................................................... 120
Network and connection issues ........................................................................................................................ 120
Fix wireless connection ................................................................................................................... 120
Find network settings for wireless connection .............................................................................. 120
Fix Wi-Fi Direct connection ............................................................................................................. 121
Printer hardware issues ..................................................................................................................................... 121
Get help from the printer control panel ............................................................................................................ 122
Understand printer reports ............................................................................................................................... 122
Printer status report ....................................................................................................................... 123
Network conguration page ........................................................................................................... 123
Print quality report .......................................................................................................................... 123
Wireless test report ......................................................................................................................... 123
Web access test report .................................................................................................................... 123
Solve problems using Web Services .................................................................................................................. 124
Maintain the printer ........................................................................................................................................... 124
Clean the scanner glass .................................................................................................................. 124
Clean the exterior ............................................................................................................................ 125
Clean the document feeder ............................................................................................................. 125
Maintain the printhead and cartridges ........................................................................................... 126
Restore original factory defaults and settings ................................................................................................. 127
HP support ......................................................................................................................................................... 128
ENWW ix
