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If print quality still seems poor after you complete all stages of cleaning, try aligning the printhead. If
print quality problems persist after cleaning and aligning, contact HP support. For more information, see
HP support.
Align the printhead when the printer status page shows streaking or white lines through any of the
blocks of color, or if you are having print quality issues with your printouts.
NOTE: Cleaning uses ink, so clean the printhead only when necessary. The cleaning process takes a few
minutes. Some noise might be generated in the process.
Always use the Power button to turn o the printer. Turning the printer o improperly can cause print quality
problems.
To clean or align the printhead
1. Load A4 or letter unused plain white paper into the input tray.
2.
On the printer control panel display, from the Home screen, swipe left to see ( Setup ) and touch
( Setup ).
3. Touch Tools , touch Clean Printhead or Align Printer, and then follow the onscreen instructions.
NOTE: You can also do the same from the HP printer software or embedded web server (EWS). To
access the software or EWS, see Open the HP printer software (Windows) or Open the embedded web
server .
Restore original factory defaults and settings
If you disable some functions or change some settings and want to change them back, you can restore the
printer to the original factory settings or network settings.
To restore the printer to the original factory defaults
1.
On the printer control panel display, from the Home screen, swipe left to see ( Setup ) and touch
( Setup ).
2. Touch Tools , touch Restore Factory Defaults, and then follow the onscreen instructions.
To restore the printer to the original network settings
1.
From the Home screen, touch (Wireless) and then touch ( Settings ).
2. Touch Restore Network Settings, and then follow the onscreen instructions.
3. Print the network conguration page and verify that the network settings have been reset.
NOTE: When you reset the printer network settings, previously congured wireless settings (such as the
link speed or IP address) are removed. The IP address is set back to the Automatic mode.
TIP: You can visit the HP online support website at www.support.hp.com for information and utilities that
can help you correct many common printer problems.
(Windows) Run the HP Print and Scan Doctor to diagnose and automatically x printing, scanning, and copying
issues. The application is only available in some languages.
ENWW Restore original factory defaults and settings 127
140


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