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3. Gently pull the jammed paper out of the rollers.
CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and
wheels for torn pieces of paper that might remain inside the printer.
If you do not remove all the pieces of paper from the printer, more paper jams are likely to occur.
4. Close the document feeder cover, pressing down firmly until it snaps into place.
If the above solutions do not resolve the problem, click here for more online troubleshooting.
To avoid paper jams
To help avoid paper jams, follow these guidelines.
Remove printed papers from the output tray frequently.
Make sure that you are printing with paper that is not wrinkled, folded, or damaged.
Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag.
Do not use paper that is too thick or too thin for the printer.
Make sure that the trays are loaded correctly and are not too full. For more information, see
Load paper.
Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.
Do not place too much paper in the document feeder tray. For information on the maximum
number of sheets allowed in the document feeder, see Specifications.
Do not combine different paper types and paper sizes in the input tray; the entire stack of paper
in the input tray must be the same size and type.
Adjust the paper-width guides in the input tray to fit snugly against all paper. Make sure the
paper-width guides do not bend the paper in the input tray.
Do not force paper too far inside the input tray.
122 Chapter 10 Solve a problem ENWW
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