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Check the device to ensure the following
Power light is on and not blinking. When the device is first turned on, it takes
approximately 45 seconds to warm up.
The device is in the Ready state, and no other lights on the device control panel are
lit or blinking. If lights are lit or blinking, see the message on the device control panel.
Ensure power cord and other cables are working, and are firmly connected to the
device.
All packing tapes and materials are removed from the device.
Duplexer is locked into place.
Paper is loaded correctly in the tray, and is not jammed in the device.
All latches and covers are closed.
Software installation suggestions
Verify installation preliminaries
Make sure to use the Starter CD that contains the correct installation software for your
operating system.
Before installing software, make sure that all other programs are closed.
If the computer does not recognize the path to the CD-ROM drive that you type, make
sure that you are specifying the correct drive letter.
If the computer cannot recognize the Starter CD in the CD-ROM drive, inspect the
Starter CD for damage. You can download the device driver from the HP Web site
(www.hp.com/support).
Check or perform the following
Make sure the computer meets the system requirements.
Before installing software on a Windows computer, ensure all other programs are
closed.
If the computer does not recognize the path to the CD drive that you typed, ensure
you are specifying the correct drive letter.
If the computer cannot recognize the Starter CD in the CD drive, inspect the CD for
damage. You can download the device driver from the HP Web site (www.hp.com/
support).
In the Windows device manager, make sure that the USB drivers have not been
disabled.
If you are using a computer running Windows, and the computer cannot detect the
device, run the uninstallation utility (util\ccc\uninstall.bat on the Starter CD) to perform
a clean uninstallation of the device driver. Restart your computer, and reinstall the
device driver.
Check the computer system
Make sure that your computer is running one of the supported operating systems.
Make sure that the computer meets at least the minimum system requirements.
Chapter 9
226 Maintain and troubleshoot
230


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