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HP Officejet 6500A Manual

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Cause: The computer selected to receive faxes is turned off.
Solution: Make sure the computer selected to receive faxes is switched on at all
times.
Cause: Different computers are configured for setup and receiving faxes and one
of them may be switched off.
Solution: If the computer receiving faxes is different from the one used for setup,
both computers should be switched on at all times.
Cause: There is no paper in the input tray.
Solution: Load paper in the input tray.
Cause: The internal memory is full.
Solution: Clear the internal memory by clearing the fax log and memory.
Cause: Fax to PC or Fax to Mac is not activated or the computer is not configured
to receive faxes
Solution: Activate Fax to PC or Fax to Mac and make sure the computer is
configured to receive faxes.
Cause: HP Digital Imaging Monitor (Windows only) is not operating properly
Solution: Restart the HP Digital Imaging Monitor or restart the computer.
Sent faxes are blank or have vertical lines
Cause: When sending a fax, the pages appear blank or with vertical lines in the
sent fax
Solution: Make a copy of the fax. If the copy is correct, the recipient's fax machine
may have a problem.
If the copy is blank, the scanner glass, scanner lid backing, or automatic document
feeder need to be cleaned. For more information, see Clean the device or Solve scan
problems.
Received faxes are blank or have vertical lines
Cause: Faxes received by the product are blank or the printout shows vertical black
lines through the image or text.
Solution: Print a self-test page to see if it is printed correctly.
If the self-test page prints correctly, the issue is probably with the sending fax - try
receiving a fax from another fax machine.
If the self-test page printed incorrectly, see Solve printing problems.
Chapter 9
216 Maintain and troubleshoot
… 220 …


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Others manual(s) of HP Officejet 6500A

HP Officejet 6500A Quick start guide - English - 2 pages

HP Officejet 6500A Quick start guide - German - 2 pages

HP Officejet 6500A User Manual - German - 280 pages

HP Officejet 6500A Quick start guide - Dutch - 2 pages

HP Officejet 6500A User Manual - Dutch - 266 pages

HP Officejet 6500A User Manual - French - 330 pages

HP Officejet 6500A Quick start guide - French, Italian - 2 pages

HP Officejet 6500A Quick start guide - Portuguese, Spanish - 2 pages


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