466428
208
Zoom out
Zoom in
Previous page
1/294
Next page
Try these first if you are having problems with your fax features:
Check the telephone cord. Try using another telephone cord to see if the problem
continues.
Remove other equipment from the HP device. Connect the HP device directly to the
wall jack to see if the problem persists.
The fax test failed
The display always shows Phone Off Hook
The device is having problems sending and receiving faxes
The device is having problems sending a manual fax
The device cannot receive faxes, but can send faxes
The device cannot send faxes, but can receive faxes
Fax tones are recorded on my answering machine
The phone cord that came with my device is not long enough
The computer cannot receive faxes (Fax to PC or Fax to Mac)
Sent faxes are blank or have vertical lines
Received faxes are blank or have vertical lines
The fax test failed
If you ran a fax test and the test failed, review the report for basic information about the
error. For more detailed information, check the report to see which part of the test failed,
and then review the appropriate topic in this section for solutions to try.
This section contains the following topics:
The "Fax Hardware Test" failed
The "Fax Connected to Active Telephone Wall Jack" test failed
The "Phone Cord Connected to Correct Port on Fax" test failed
The "Using Correct Type of Phone Cord with Fax" test failed
The "Dial Tone Detection" test failed
The "Fax Line Condition" test failed
The "Fax Hardware Test" failed
Solution:
Turn off the device by using the Power button located on the device control panel
and then unplug the power cord from the back of the device. After a few seconds,
plug the power cord in again, and then turn the power on. Run the test again. If
the test fails again, continue reviewing the troubleshooting information in this
section.
Try to send or receive a test fax. If you can send or receive a fax successfully,
there might not be a problem.
If you are running the test from the Fax Setup Wizard (Windows) or HP Fax
Setup Utility (Mac OS X), make sure the device is not busy completing another
task, such as receiving a fax or making a copy. Check the display for a message
indicating that the device is busy. If it is busy, wait until it is finished and in the idle
state before running the test.
Chapter 9
204 Maintain and troubleshoot
208


Need help? Post your question in this forum.

Forumrules


Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

For example, Anti-Semitic content, racist content, or material that could result in a violent physical act.

For example, a credit card number, a personal identification number, or an unlisted home address. Note that email addresses and full names are not considered private information.

Forumrules

To achieve meaningful questions, we apply the following rules:

Register

Register getting emails for HP Officejet 6500A at:


You will receive an email to register for one or both of the options.


Get your user manual by e-mail

Enter your email address to receive the manual of HP Officejet 6500A in the language / languages: English as an attachment in your email.

The manual is 10,15 mb in size.

 

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

Others manual(s) of HP Officejet 6500A

HP Officejet 6500A Quick start guide - English - 2 pages

HP Officejet 6500A Quick start guide - German - 2 pages

HP Officejet 6500A User Manual - German - 280 pages

HP Officejet 6500A Quick start guide - Dutch - 2 pages

HP Officejet 6500A User Manual - Dutch - 266 pages

HP Officejet 6500A User Manual - French - 330 pages

HP Officejet 6500A Quick start guide - French, Italian - 2 pages

HP Officejet 6500A Quick start guide - Portuguese, Spanish - 2 pages


The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.



Info