Solve wireless problems.........................................................................................................102
Basic wireless troubleshooting.........................................................................................102
Advanced wireless troubleshooting..................................................................................103
Make sure your computer is connected to your network............................................103
Make sure that the HP device is connected to your network......................................105
Check to see if the firewall software is blocking communication................................105
Make sure the HP device is online and ready............................................................106
Your wireless router is using a hidden SSID..............................................................106
Make sure the wireless version of the HP device is set as the default printer driver
(Windows only)...........................................................................................................106
Make sure the HP Network Devices Support service is running (Windows only).......107
Add hardware addresses to a wireless access point (WAP)......................................107
Troubleshoot installation issues.............................................................................................108
Hardware installation suggestions....................................................................................108
Software installation suggestions.....................................................................................109
Solve network problems...................................................................................................110
4
