Manual HP Officejet 5744e (page 123 of 202) (English)

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If the printer shares the same phone line with a DSL service, the DSL modem might not be

grounded correctly. If the DSL modem is not grounded correctly, it can create noise on the

phone line. Phone lines with poor sound quality (noise) can cause faxing problems. You can

check the sound quality of the phone line by plugging a phone into the telephone wall jack and

listening for static or other noise. If you hear noise, turn off your DSL modem and completely

remove power for at least 15 minutes. Turn the DSL modem back on and listen to the dial tone

again.

NOTE: You might notice static on the phone line again in the future. If the printer stops sending

and receiving faxes, repeat this process.

If the phone line is still noisy, contact your telephone company. For information on turning your

DSL modem off, contact your DSL provider for support.

●

If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord

connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the

printer directly to the telephone wall jack.

The printer cannot receive faxes, but can send faxes

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If you are not using a distinctive ring service, check to make sure that the Distinctive Ring

feature on the printer is set to All Rings. For more information, see

Change the answer ring

pattern for distinctive ring on page 63.

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If Auto Answer is set to Off, you need to receive faxes manually; otherwise, the printer cannot

receive the fax. For information on receiving faxes manually, see

Receive a fax manually

on page 53.

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If you have a voice mail service at the same phone number you use for fax calls, you must

receive faxes manually, not automatically. This means that you must be available to respond in

person to incoming fax calls. Learn more about setting up the printer when you have a voice mail

service,

click here to go online for more information. For information on receiving faxes

manually, see

Receive a fax manually on page 53.

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If you have a computer dial-up modem on the same phone line with the printer, check to make

sure that the software that came with your modem is not set to receive faxes automatically.

Modems that are set up to receive faxes automatically take over the phone line to receive all

incoming faxes, which prevents the printer from receiving fax calls.

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If you have an answering machine on the same phone line with the printer, you might have one

of the following problems:

◦

Your answering machine might not be set up correctly with the printer.

◦

Your outgoing message might be too long or too loud to allow the printer to detect fax

tones, and the sending fax machine might disconnect.

◦

Your answering machine might not have enough quiet time after your outgoing message to

allow the printer to detect fax tones. This problem is most common with digital answering

machines.

The following actions might help solve these problems:

ENWW Fax issues 117

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Others manual(s) of HP Officejet 5744e

HP Officejet 5744e User Manual - German - 216 pages

HP Officejet 5744e User Manual - Dutch - 211 pages

HP Officejet 5744e Additional guide - All languages - 2 pages

HP Officejet 5744e Quick start guide - All languages - 70 pages

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HP Officejet 5744e Manual

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