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2. Clean the white document backing with a soft cloth or sponge slightly moistened
with a mild soap and warm water.
Wash the backing gently to loosen debris. Do not scrub the backing.
3. Dry the backing with a chamois or soft cloth.
Caution Do not use paper-based wipes, as these might scratch the
backing.
4. If further cleaning is needed, repeat the previous steps using isopropyl (rubbing)
alcohol, and wipe the backing thoroughly with a damp cloth to remove any
residual alcohol.
Caution Be careful not to spill alcohol on the glass or painted parts of the
HP All-in-One, as this might damage the device.
Clean the exterior
Use a soft cloth or slightly moistened sponge to wipe dust, smudges, and stains off
the case. The interior of the HP All-in-One does not require cleaning. Keep fluids
away from the control panel and the interior of the HP All-in-One.
Caution To avoid damage to painted parts of the HP All-in-One, do not use
alcohol or alcohol-based cleaning products on the control panel, document
feeder tray, lid, or other painted parts of the device.
Print a self-test report
If you are experiencing problems with printing, print a self-test report before you
replace the print cartridges. This report provides useful information on several aspects
of your device, including your print cartridges.
1. Load letter, A4, or legal unused plain white paper into the input tray.
2. Press Setup.
3. Press 2, then press 6.
This selects Print Report and then selects Self-Test Report.
The HP All-in-One prints a self-test report, which might indicate the source of the
printing problem.
4. Make sure the lines of color extend across the page.
If the black line is missing, faded, streaked, or shows lines, this might indicate a
problem with the black or photo print cartridge in the right slot.
If any of the remaining three lines are missing, faded, streaked, or show lines, this
might indicate a problem with the tri-color print cartridge in the left slot.
If the color bars do not appear as black, cyan, magenta and yellow, you might
need to clean the print cartridges. For more information, see Clean the print
cartridges. If the problem is not resolved, you might need to replace the print
cartridge. For more information on replacing print cartridges, see Replace the
print cartridges.
Note For examples of test patterns from normal and malfunctioning print
cartridges, see the onscreen HP Image Zone Help that came with your
software.
User Guide 77
Maintain your HP All-in-One
80


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