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troubleshooting
troubleshooting information
This section contains troubleshooting information for the HP Officejet
5500 Series (HP Officejet). Specific information is provided for installation and
configuration topics. References to our online troubleshooting help are provided
for operational topics.
This section contains the following:
installation troubleshooting on page 111
operational troubleshooting on page 124
installation troubleshooting
Installation and configuration troubleshooting tips are included in this section for
some of the most common issues associated with HP Officejet fax setup, software
and hardware installation, and HP Instant Share.
This section includes the following topics:
software and hardware installation troubleshooting on page 111
fax setup troubleshooting on page 119
hp instant share setup troubleshooting on page 124
software and hardware installation troubleshooting
If you encounter a software or hardware problem during installation, see the
topics below for a possible solution.
During a normal installation of the HP Officejet software, the following things
occur:
The HP Officejet CD-ROM runs automatically
The software installs
Files are copied to your hard drive
You are requested to plug in the HP Officejet
A green OK and check mark appear on an installation wizard screen
You are requested to restart your computer
the Fax Setup wizard runs
The registration process runs
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