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9. Close the access door, and check if the error message has gone away.
10. If you still receive the error message, turn the product o, and then on again.
NOTE: If one ink cartridge is causing problems, you can remove it and use the single-cartridge mode to
operate the HP OiceJet 4650 series with only one cartridge.
Fix ink cartridge incompatible issues
The ink cartridge is not compatible with your printer. Replace it with a new ink cartridge. For more
information, see Replace the cartridges on page 52.
Printing issues
What do you want to do?
Fix problems with page not printing (unable to print)
HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and x the issue
automatically.
Troubleshoot problems with print
jobs not printing
Use an HP online troubleshooting wizard.
Get step-by-step instructions if the printer is not responding or printing.
NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all
languages.
Read general instructions in the Help for unable to print issues
Resolve print issues
Make sure that the printer is turned on and that there is paper in the tray. If you are still unable to print, try
the following in order:
1. Check for error messages from the printer display and resolve them by following the onscreen
instructions.
2. If your computer is connected to the printer with a USB cable, disconnect and reconnect the USB cable. If
your computer is connected to the printer with a wireless connection, conrm that the connection is
working.
3. Verify that the printer is not paused or oine.
To verify that the printer is not paused or oine
a. Depending on your operating system, do one of the following:
Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the
Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View
devices and printers.
Windows 7: From the Windows Start menu, click Devices and Printers.
70 Chapter 9 Solve a problem ENWW
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