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9 Solve a problem
This section contains the following topics:
Jams and paper-feed issues
Ink cartridge issues
Printing issues
Copy issues
Scan issues
Fax issues
Network and connection issues
Printer hardware issues
HP support
Jams and paper-feed issues
What do you want to do?
Clear a paper jam
Solve paper jam
issues
Use an HP online troubleshooting wizard.
Instructions for clearing the jam in the printer or in the automatic document feeder and resolving issues with
paper or the paper feed.
NOTE: The HP online troubleshooting wizards may not be available in all languages.
Read general instructions in the Help for clearing paper jams
Paper jams can occur in several locations inside the printer.
CAUTION: To prevent possible damage to the printhead, clear paper jams as soon as possible.
To clear an internal paper jam
CAUTION: Avoid pulling jammed paper from the front of the printer. Instead follow the steps below to clear
the jam. Pulling out jammed paper from the front of the printer might cause the paper to tear and leave torn
pieces inside the printer; this could result in more jams later.
1. Check the paper path inside the printer.
a. Open the cartridge access door.
62 Chapter 9 Solve a problem ENWW
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