Solve wireless problems (some models only)........................................................................112
Basic wireless troubleshooting.........................................................................................112
Advanced wireless troubleshooting..................................................................................113
Step 1: Make sure your computer is connected to your network................................113
Step 2: Make sure that the HP device is connected to your network.........................114
Step 3: Check to see if the firewall software is blocking communication....................115
Step 4: Make sure the HP device is online and ready................................................116
Step 5: Make sure the wireless version of the HP device is set as the default printer
driver (Windows only).................................................................................................116
Step 6: Make sure the HP Network Devices Support service is running (Windows
only)............................................................................................................................117
Add hardware addresses to a wireless access point (WAP)......................................117
Configure your firewall to work with HP devices.....................................................................118
Solve device management problems.....................................................................................119
Embedded Web server cannot be opened.......................................................................120
The EWS is only available in English...............................................................................120
Troubleshoot installation issues.............................................................................................121
Hardware installation suggestions....................................................................................121
Software installation suggestions.....................................................................................122
Understand the Printer Status Report and Self-Test Report..................................................122
Understand the network configuration page (some models only)..........................................124
Clear jams...............................................................................................................................125
Clear paper jams..............................................................................................................126
Avoid paper jams..............................................................................................................127
A Technical information
Warranty information..............................................................................................................128
Hewlett-Packard limited warranty statement....................................................................129
Ink cartridge warranty information....................................................................................130
Device specifications..............................................................................................................131
Physical specifications......................................................................................................131
Product features and capacities.......................................................................................131
Processor and memory specifications..............................................................................131
System requirements........................................................................................................132
Network protocol specifications (Some models only).......................................................132
Embedded Web server specifications (some models only)..............................................133
Media specifications.........................................................................................................133
Understand supported sizes.......................................................................................133
Understand supported media types and weights.......................................................135
Set minimum margins.................................................................................................136
Guidelines for two-sided (duplex) printing............................................................137
Print resolution..................................................................................................................137
Print specifications............................................................................................................137
Copy specifications...........................................................................................................137
Fax specifications.............................................................................................................138
Scan specifications...........................................................................................................139
Operating environment.....................................................................................................139
Electrical requirements.....................................................................................................139
Acoustic emission specification........................................................................................139
Contents
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