Fax issues
Run the fax test report first to see if there is a problem with your fax setup. If the test passes and you are still
having problems faxing, check the fax settings listed in the report to verify that the settings are correct.
Run the fax test
You can test your fax setup to check the status of the printer and to make sure it is set up correctly for faxing.
Perform this test only after you have completed fax setup on the printer. The test does the following:
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Tests the fax hardware
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Verifies that the correct type of phone cord is connected to the printer
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Checks that the phone cord is plugged into the correct port
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Checks for a dial tone
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Tests the status of your phone line connection
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Checks for an active phone line
To test fax setup via the printer control panel
1. Set up the printer for faxing according to your particular home or office setup instructions.
2. Make sure the ink cartridges are installed and that full-size paper is loaded in the input tray before
starting the test.
3. On the Fax screen, touch Setup, touch Tools, touch Test Fax, and then follow the on-screen
instructions.
The printer displays the status of the test on the display and prints a report.
4. Review the report.
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If the fax test failed, review the solutions below.
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If the fax test passed and you are still having problems faxing, verify that the fax settings listed in
the report are correct. You can also use HP's online troubleshooting wizard.
What to do if the fax test failed
If you ran a fax test and the test failed, review the report for basic information about the error. For more
detailed information, check the report to see which part of the test failed, and then review the appropriate
topic in this section for solutions to try.
The "Fax Hardware Test" failed
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Turn the printer off by pressing Power button located on the printer control panel and then unplug the
power cord from the back of the printer. After a few seconds, plug the power cord in again, and then
turn the power on. Run the test again. If the test fails again, continue reviewing the troubleshooting
information in this section.
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Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be
a problem.
118 Chapter 9 Solve a problem ENWW
