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Clear a print carriage jam
Resolve a print carriage jam. Use an HP online troubleshooting wizard
If something is blocking the print carriage or it does not move easily, get step-by-step instructions.
NOTE: The HP online troubleshooting wizards may not be available in all languages.
Read general instructions in the Help for clearing a print carriage jams
1. Remove any objects, such as paper, that are blocking the print carriage.
NOTE: Do not use any tools or other devices to remove jammed paper. Always use caution when
removing jammed paper from inside the printer
2. To get help from the print display, touch Help from the Home screen, touch How to Videos, and then
touch Clear Carriage Jam.
Learn how to avoid paper jams
To help avoid paper jams, follow these guidelines.
Do not overfill the input tray.
Remove printed papers from the output tray frequently.
Ensure that paper loaded in the input tray lays flat, and the edges are not bent or torn.
Do not combine different paper types and paper sizes in the input tray; the entire stack of paper in the
input tray must be the same size and type.
Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the paper-width
guide does not bend the paper in the input tray.
Do not force paper too far down in the input tray.
Do not add paper while the printer is printing. If the printer is about to run out of paper, wait until the
out of paper message appears before adding paper.
Solve paper-feed problems
What kind of problem are you having?
Paper is not picked up from the input tray
Make sure paper is loaded in the input tray. For more information, see
Load media on page 7.
Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the paper-
width guide does not bend the paper in the input tray.
Make sure paper in the input tray is not curled. Uncurl paper by bending it in the opposite direction
of the curl.
Pages are skewing
102 Chapter 9 Solve a problem ENWW
108


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