1 HP OfficeJet 3830 series Help ......................................................................................................................... 1
2 Get started ................................................................................................................................................... 3
Printer parts ........................................................................................................................................................... 4
Control panel and status lights ............................................................................................................................. 5
Load media ............................................................................................................................................................. 7
Load original ........................................................................................................................................................ 11
Paper basics ......................................................................................................................................................... 13
Open the HP printer software (Windows) ........................................................................................................... 16
Print from your computer ................................................................................................................................... 22
Print Quick Forms ................................................................................................................................................ 28
Print from your mobile device ............................................................................................................................. 29
Print with AirPrint ................................................................................................................................................ 30
Tips for print success ........................................................................................................................................... 31
4 Use Web Services ......................................................................................................................................... 35
What are Web Services? ...................................................................................................................................... 36
Set up Web Services ............................................................................................................................................ 37
Print with HP ePrint ............................................................................................................................................. 38
Use HP Printables ................................................................................................................................................ 39
Use the HP Connected website ............................................................................................................................ 40
Remove Web Services ......................................................................................................................................... 41
Tips for using Web Services ................................................................................................................................. 42
5 Copy and scan .............................................................................................................................................. 43
Scan using the printer control panel ................................................................................................................... 46
Scan using the HP printer software .................................................................................................................... 47
Scan using Webscan ............................................................................................................................................ 50
Tips for copy and scan success ........................................................................................................................... 51
Send a fax ............................................................................................................................................................ 54
Receive a fax ........................................................................................................................................................ 57
Set up phone book contacts ................................................................................................................................ 61
Fax and digital phone services ............................................................................................................................ 68
Fax on Voice over Internet Protocol .................................................................................................................... 69
Use reports .......................................................................................................................................................... 70
Order ink supplies ................................................................................................................................................ 77
Choose right ink cartridges ................................................................................................................................. 78
Use single-cartridge mode .................................................................................................................................. 82
Cartridge warranty information .......................................................................................................................... 83
Tips for working with ink cartridges ................................................................................................................... 84
8 Connect your printer .................................................................................................................................... 85
Connect your printer to a wireless network with a router .................................................................................. 86
Connect wirelessly to the printer without a router ............................................................................................ 87
Tips for setting up and using a networked printer ............................................................................................. 96
9 Solve a problem ........................................................................................................................................... 97
Jams and paper-feed issues ................................................................................................................................ 98
Maintain the document feeder .......................................................................................................................... 130
HP support ......................................................................................................................................................... 131
Appendix A Technical information ................................................................................................................. 133
Hewlett-Packard Company notices .................................................................................................................. 134
Appendix B Additional fax setup .................................................................................................................... 155
Set up faxing (parallel phone systems) ............................................................................................................ 156
Test fax setup .................................................................................................................................................... 179
Index ........................................................................................................................................................... 181
ENWWv
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1HP OfficeJet 3830 series Help
Learn how to use your HP OfficeJet 3830 series.
●
Printer parts on page 4
●
Control panel and status lights on page 5
●
Load media on page 7
●
Print on page 21
●
Copy on page 44
●
Scan to a computer on page 47
●
Check estimated ink levels on page 76
●
Replace ink cartridges on page 79
●
Clear a paper jam on page 98
ENWW1
2Chapter 1 HP OfficeJet 3830 series HelpENWW
2Get started
●
Printer parts
●
Control panel and status lights
●
Load media
●
Load original
●
Paper basics
●
Open the HP printer software (Windows)
●
Sleep mode
●
Quiet Mode
●
Auto-Off
ENWW3
Printer parts
1Paper-width guide
2Input tray
3Input tray shield
4Document feeder tray
5Document feeder tray extender
6Scanner lid
7Scanner glass
8USB port
9Fax port (2-EXT)
10Document feeder
11Output tray extender (also referred to as the tray extender)
12Output tray
13Front door
14Control panel
15Cartridge access door
16Ink cartridges
17Power connection
18Fax port (1-LINE)
4Chapter 2 Get startedENWW
Control panel and status lights
●
Overview of buttons and lights
●
Control panel display icons
Overview of buttons and lights
LabelName and Description
1Power button: Turns the printer on or off.
2Home button: Returns to the Home screen, the screen that is displayed when you first turn on the printer.
3Control panel display: Touch the screen to select menu options, or scroll through the menu items.
4Wireless light: Indicates the status of the printer wireless connection.
●
Solid blue light indicates that wireless connection has been established and you can print.
●
Slow blinking light indicates that wireless is on, but the printer is not connected to a network. Make sure your printer is
within the range of wireless signal.
●
Fast blinking light indicates wireless error. Refer to the message on the printer display.
●
If wireless is turned off, the wireless light is off and the display screen shows Wireless Off.
5Help button: Opens the Help menu for the current operation.
6Back button: Returns to the previous screen.
Control panel display icons
IconPurpose
Copy: Opens the Copy menu where you can select a copy type or change copy settings.
Scan: Displays a screen where you can select a destination for your scan.
Fax: Displays a screen where you can send a fax, or change fax settings
ENWWControl panel and status lights5
IconPurpose
HP Printables: Provides a quick and easy way to access and print information from the web, such as coupons, coloring pages,
puzzles, and more.
Quick Forms: Opens the Quick Forms menu where you can select a form to print.
Setup: Opens the Setup menu where you can change preferences and use tools to perform maintenance functions.
Help: Opens the Help menu where you can view How to Videos, printer feature information, and tips.
ePrint icon: Opens the Web Services Summary menu, where you can check ePrint status details, change ePrint settings, or print
an Info page.
Wi-Fi Direct icon: Opens the Wi-Fi Direct Details menu where you can turn on Wi-Fi Direct, turn off Wi-Fi Direct, and display the
Wi-Fi Direct name and password.
Wireless icon: Opens the Wireless menu where you can check wireless status and change wireless settings. You can also print a
wireless test report, helping diagnose network connection issues.
Fax Status icon: Displays status information for the Auto Answer function, fax logs, and the fax sound volume.
Ink icon: Shows estimated ink levels by cartridge. Displays a warning symbol if the ink level is less than the minimum expected
ink level.
NOTE:Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning
message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace
cartridges until the print quality becomes unacceptable.
6Chapter 2 Get startedENWW
Load media
Select a paper size to continue.
To load full-size paper
1.Pull out the input tray.
2.Slide the paper-width guide to the left.
3.Insert a stack of paper into the input tray with the short edge down and the print side up, and slide the
stack of paper down until it stops.
ENWWLoad media7
4.Slide the paper-width guide to the right until it stops at the edge of the paper.
5.Pull out the output tray and the tray extender.
To load small-size paper
1.Pull out the input tray.
2.Slide the paper-width guide to the left.
8Chapter 2 Get startedENWW
3.Insert a stack of photo paper into the far-right side of the input tray with the short edge down and the
print side up, and slide the stack of paper down until it stops.
4.Slide the paper-width guide to the right until it stops at the edge of the paper.
5.Pull out the output tray and the tray extender.
To load envelopes
1.Pull out the input tray.
ENWWLoad media9
2.Slide the paper-width guide to the left.
3.Insert one or more envelopes into the far-right side of the input tray and slide the stack of envelopes
down until it stops.
The side to be printed on should face up. The flap should be on the left side and facing down.
4.Slide the paper-width guide to the right against the stack of envelopes until it stops.
5.Pull out the output tray and the tray extender.
10Chapter 2 Get startedENWW
Load original
To load an original in the document feeder
NOTE:Load only plain paper in the document feeder. Do not load photos or other types of thick paper in the
document feeder; this might cause a paper jam.
1.Open the document feed tray and tray extender.
2.Slide the paper-width guides of the document feeder tray outwards.
3.Load the original print-side up, head first, in the document feeder.
NOTE:Load the plain paper original only. Photos or other types of thick paper might cause a paper
jam.
4.Slide the paper-width guides inward until they stop at the edge of paper.
To load an original on the scanner glass
1.Lift the scanner lid.
ENWWLoad original11
2.Load the original print-side down on the right corner of the scanner glass.
3.Close the scanner lid.
12Chapter 2 Get startedENWW
Paper basics
The printer is designed to work well with most types of office paper. It is best to test a variety of print paper
types before buying large quantities. Use HP paper for optimum print quality. Visit the HP website at
www.hp.com for more information about HP paper.
HP recommends plain papers with the ColorLok logo for printing everyday documents. All
papers with the ColorLok logo are independently tested to meet high standards of
reliability and print quality, and produce documents with crisp, vivid color, bolder blacks,
and that dry faster than ordinary plain papers. Look for papers with the ColorLok logo in
a variety of weights and sizes from major paper manufacturers.
This section contains the following topics:
●
Recommended papers for printing
●
Order HP paper supplies
Recommended papers for printing
If you want the best print quality, HP recommends using HP papers that are specifically designed for the type
of project you are printing.
Depending on your country/region, some of these papers might not be available.
Photo printing
●
HP Premium Plus Photo Paper
HP Premium Plus Photo Paper is HP’s highest-quality photo paper for your best photos. With HP
Premium Plus Photo Paper, you can print beautiful photos that are instant-dry so you can share them
right off the printer. It is available in several sizes, including A4, 8.5 x 11 inches, 4 x 6 inches (10 x 15
cm), 5 x 7 inches (13 x 18 cm), and in two finishes - glossy or soft gloss (semi-gloss). Ideal for framing,
displaying, or gifting your best photos and special photo projects. HP Premium Plus Photo Paper
delivers exceptional results with professional quality and durability.
●
HP Advanced Photo Paper
This glossy photo paper features an instant-dry finish for easy handling without smudging. It resists
water, smears, fingerprints, and humidity. Your prints have a look and feel comparable to a store-
processed photo. It is available in several sizes, including A4, 8.5 x 11 inches, 10 x 15 cm (4 x 6 inches),
13 x 18 cm (5 x 7 inches). It is acid-free for longer lasting documents.
●
HP Everyday Photo Paper
Print colorful, everyday snapshots at a low cost, using paper designed for casual photo printing. This
affordable photo paper dries quickly for easy handling. Get sharp, crisp images when you use this paper
with any inkjet printer. It is available in glossy finish in several sizes, including A4, 8.5 x 11 inches, 5 x 7
inches, and 4 x 6 inches (10 x 15 cm). It is acid-free for longer lasting documents.
●
HP Photo Value Packs
HP Photo Value Packs conveniently package original HP ink cartridges and HP Advanced Photo Paper to
save you time and take the guesswork out of printing affordable, lab-quality photos with your HP
ENWWPaper basics13
printer. Original HP inks and HP Advanced Photo Paper have been designed to work together so your
photos are long lasting and vivid, print after print. Great for printing out an entire vacation's worth of
photos or multiple prints to share.
Business documents
●
HP Premium Presentation Paper 120g Matte or HP Professional Paper 120 Matt
This paper is a heavy two-sided matte paper perfect for presentation, proposals, reports, and
newsletters. It is heavyweight for an impressive look and feel.
●
HP Brochure Paper 180g Glossy or HP Professional Paper 180 Glossy
These papers are glossy-coated on both sides for two-sided use. They are the perfect choice for near-
photographic reproductions and business graphics for report covers, special presentations, brochures,
mailers, and calendars.
●
HP Brochure Paper 180g Matte or HP Professional Paper 180 Matte
These papers are matte-coated on both sides for two-sided use. They are the perfect choice for near-
photographic reproductions and business graphics for report covers, special presentations, brochures,
mailers, and calendars.
Everyday printing
All the papers listed for everyday printing feature ColorLok Technology for less smearing, bolder blacks, and
vivid colors.
●
HP Bright White Inkjet Paper
HP Bright White Inkjet Paper delivers high-contrast colors and sharp text. It is opaque enough for two-
sided color usage with no show-through, which makes it ideal for newsletters, reports, and flyers.
●
HP Printing Paper
HP Printing Paper is a high-quality multifunction paper. It produces documents that look and feel more
substantial than documents printed on standard multipurpose or copy paper. It is acid-free for longer
lasting documents.
●
HP Office Paper
HP Office Paper is a high-quality multifunction paper. It is suitable for copies, drafts, memos, and other
everyday documents. It is acid-free for longer lasting documents.
●
HP Office Recycled Paper
HP Office Recycled Paper is a high-quality multifunction paper made with 30% recycled fiber.
Order HP paper supplies
The printer is designed to work well with most types of office paper. Use HP paper for optimum print quality.
To order HP papers and other supplies, go to
www.hp.com. At this time, some portions of the HP website are
available in English only.
HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents. All
papers with the ColorLok logo are independently tested to meet high standards of reliability and print
quality, and produce documents with crisp, vivid color, bolder blacks and shorter dry-time than ordinary plain
14Chapter 2 Get startedENWW
papers. Look for papers with the ColorLok logo in a variety of weights and sizes from major paper
manufacturers.
ENWWPaper basics15
Open the HP printer software (Windows)
After installing the HP printer software, double-click the printer icon on the desktop or do one of the
following to open the printer software:
●
Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer
name.
●
Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select
the printer name.
●
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the icon with the printer's name.
16Chapter 2 Get startedENWW
Sleep mode
Power usage is reduced while in Sleep mode.
After initial setup of printer, the printer will enter Sleep mode after 5 minutes of inactivity.
The Power button light is dimmed in Sleep mode.
To change the time to Sleep mode
1.From the Home screen, touch Setup.
2.Touch Power Handling.
3.Touch Sleep Mode, and then touch the desired option.
ENWWSleep mode17
Quiet Mode
Quiet Mode slows down printing to reduce overall noise without affecting print quality. Quiet Mode only
works for printing with Normal print quality on plain paper. To reduce printing noise, turn on Quiet Mode. To
print at normal speed, turn Quiet Mode off. Quiet mode is off by default.
NOTE:In Quiet Mode, if you print on plain paper with the Draft or Best print quality, or if you print photos or
envelopes, the printer works in the same way as when Quiet Mode is off.
You can create a schedule by selecting the time when the printer prints in Quiet Mode. For example, you can
schedule the printer to be in Quiet Mode from 10 p.m. to 8 a.m. everyday. Quiet Mode is off by default.
Turn Quiet Mode on or off
To turn Quiet Mode on or off from the printer control panel
1.From the Home screen, touch Setup.
2.Touch Preferences, and then touch Quiet Mode.
3.Touch On or Off next to Quiet Mode.
To turn Quiet Mode on or off from the printer software (Windows)
1.Open the HP printer software. For more information, see
Open the HP printer software (Windows)
on page 16.
2.Click the Quiet Mode tab.
3.Click On or Off.
4.Click Save Settings.
To turn Quiet Mode on or off from the Embedded Web Server (EWS)
1.Open the EWS. For more information, see
Open the Embedded Web Server on page 94.
2.Click the Settings tab.
3.In the Preferences section, select Quiet Mode, and then select On or Off.
4.Click Apply.
Create a schedule for Quiet Mode
To create a schedule for Quiet Mode from the printer control panel
1.From the Home screen, touch Setup.
2.Touch Preferences, and then touch Quiet Mode.
3.Touch Off next to Quiet Mode to turn it on, and then touch OK to confirm.
4.Touch Off next to Schedule, and then change start time and end time of the schedule.
18Chapter 2 Get startedENWW
To turn Quiet Mode on or off from the printer software (Windows)
1.Open the HP printer software. For more information, see
Open the HP printer software (Windows)
on page 16.
2.Click the Quiet Mode tab.
3.Click On in the Quiet Mode area.
4.Specify the start time and stop time in the Schedule Quiet Mode area.
5.Click Save Settings.
To create a schedule for Quiet Mode from the Embedded Web Server (EWS)
1.Open the EWS. For more information, see
Open the Embedded Web Server on page 94.
2.Click the Settings tab.
3.In the Preferences section, select Quiet Mode, and then select On in the Quiet Mode area.
4.Specify the start time and end time in the Schedule Quiet Mode area.
5.Click Apply.
ENWWQuiet Mode19
Auto-Off
This feature turns the printer off after 2 hours of inactivity to help reduce energy use. Auto-Off turns the
printer off completely, so you must use the Power button to turn the printer back on. If your printer
supports this energy saving feature, Auto-Off is automatically enabled or disabled depending on printer
capabilities and connection options. Even when Auto-Off is disabled, the printer enters Sleep mode after 5
minutes of inactivity to help reduce energy use.
●
Auto-Off is enabled when the printer is turned on, if the printer does not have network or fax capability,
or is not using these capabilities.
●
Auto-Off is disabled when a printer’s wireless or Wi-Fi Direct capability is turned on or when a printer
with fax, USB, or Ethernet network capability establishes a fax, USB, or Ethernet network connection.
20Chapter 2 Get startedENWW
3Print
●
Print from your computer
●
Print Quick Forms
●
Print from your mobile device
●
Print with AirPrint
●
Tips for print success
ENWW21
Print from your computer
●
Print documents
●
Print photos
●
Print envelopes
●
Print using the maximum dpi
Print documents
Before printing documents, make sure you have paper loaded in the input tray and the output tray is pulled
out. For more information about loading paper, see
Load media on page 7.
To print a document (Windows)
1.From your software, select Print.
2.Make sure your printer is selected.
3.Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer
Setup, Printer Properties, Printer, or Preferences.
4.Select the appropriate options.
●
On the Layout tab, select Portrait or Landscape orientation.
●
On the Paper/Quality tab, select the appropriate paper type from the Media drop-down list in the
Tray Selection area, select the appropriate print quality in the Quality Settings area, and then
select the appropriate color in the Color area.
●
Click Advanced to select the appropriate paper size from the Paper Size drop-down list.
5.Click OK to close the Properties dialog box.
6.Click Print or OK to begin printing.
To print documents (OS X)
1.From the File menu in your software, choose Print.
2.Make sure your printer is selected.
3.Specify the page properties.
If you do not see options on the Print dialog, click Show Details.
NOTE:The following options are available for a USB connected printer. Locations for the options can
vary from one application to another.
●
Choose the paper size.
22Chapter 3 PrintENWW
NOTE:If you change the Paper Size ensure that you have loaded the correct paper and set the
paper size on the printer control panel to match.
●
Select the orientation.
●
Enter the scaling percentage.
4.Click Print.
To print on both sides of the page (Windows)
1.From your software, select Print.
2.Make sure your printer is selected.
3.Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer
Setup, Printer Properties, Printer, or Preferences.
4.Select the appropriate options.
●
On the Layout tab, select Portrait or Landscape orientation.
●
On the Paper/Quality tab, select the appropriate paper type from the Media drop-down list in the
Tray Selection area, select the appropriate print quality in the Quality Settings area, and then
select the appropriate color in the Color area.
●
Click Advanced to select the appropriate paper size from the Paper Size drop-down list.
5.On the Layout tab, select an appropriate option from the Print on Both Sides Manually drop-down list.
6.After you print the first side, follow the on-screen instructions to reload the paper with the blank side
up and top of the page down, and then click Continue.
7.Click OK to print.
To print on both sides of the page (OS X)
1.From the File menu in your software, choose Print.
2.In the Print dialog, choose Paper Handling from the pop-up menu and set Page Order to Normal.
3.Set Pages to Print to
Odd only.
4.Click Print.
5.After all of the odd numbered pages have printed, remove the document from the output tray.
6.Reload the document so that the end that came out of the printer is now going into the printer and the
blank side of the document is facing toward the front of the printer.
7.In the Print dialog, return to the Paper Handling pop-up menu and set the page order to Normal and the
pages to print to Even Only.
8.Click Print.
ENWWPrint from your computer23
Print photos
Before printing photos, make sure you have photo paper loaded in the input tray and the output tray is open.
For more information about loading paper, see
Load media on page 7.
To print a photo on photo paper (Windows)
1.From your software, select Print.
2.Make sure your printer is selected.
3.Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer
Setup, Printer Properties, Printer, or Preferences.
4.Select the appropriate options.
●
On the Layout tab, select Portrait or Landscape orientation.
●
On the Paper/Quality tab, select the appropriate paper type from the Media drop-down list in the
Tray Selection area, select the appropriate print quality in the Quality Settings area, and then
select the appropriate color in the Color area.
●
Click Advanced to select the appropriate photo size from the Paper Size drop-down list.
5.Click OK to return to the Properties dialog box.
6.Click OK, and then click Print or OK in the Print dialog box.
NOTE:After the printing is finished, remove unused photo paper from the input tray. Store the photo paper
so it does not start to curl, which could reduce the quality of your printout.
To print a photo from the computer (OS X)
1.From the File menu in your software, choose Print.
2.Make sure your printer is selected.
3.Set the print options.
If you do not see options on the Print dialog, click Show Details.
NOTE:The following options are available for a USB connected printer. Locations for the options can
vary from one application to another.
a.Choose the appropriate paper size in the Paper Size pop-up menu.
NOTE:If you change the Paper Size ensure that you have loaded the correct paper and set the
paper size on the printer control panel to match.
b.Select an Orientation.
c.From the pop-up menu, choose Paper Type/Quality, and then choose the following settings:
24Chapter 3 PrintENWW
●
Paper Type: The appropriate photo paper type
●
Quality: Best or Maximum dpi
●
Click the Color Options disclosure triangle, and then choose the appropriate Photo Fix
option.
◦
Off: applies no changes to the image.
◦
Basic: automatically focuses the image; moderately adjusts image sharpness.
4.Select any other print settings you want, and then click Print.
Print envelopes
Before printing envelopes, make sure you have envelopes loaded in the input tray and the output tray is
open. You can load one or more envelopes into the input tray. Do not use shiny or embossed envelopes or
envelopes that have clasps or windows. For more information about loading envelopes, see
Load media
on page 7.
NOTE:For specific details on how to format text for printing on envelopes, consult the help files in your
word application.
To print an envelope (Windows)
1.From your software, select Print.
2.Make sure your printer is selected.
3.Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer
Setup, Printer Properties, Printer, or Preferences.
4.Select the appropriate options.
●
On the Layout tab, select Portrait or Landscape orientation.
●
On the Paper/Quality tab, select the appropriate paper type from the Media drop-down list in the
Tray Selection area, select the appropriate print quality in the Quality Settings area, and then
select the appropriate color in the Color area.
●
Click Advanced to select the appropriate envelope size from the Paper Size drop-down list.
5.Click OK, and then click Print or OK in the Print dialog box.
To print envelopes (OS X)
1.From the File menu in your software, choose Print.
2.Make sure your printer is selected.
3.Set the print options.
If you do not see options on the Print dialog, click Show Details.
NOTE:The following options are available for a USB connected printer. Locations for the options can
vary from one application to another.
ENWWPrint from your computer25
a.Select the appropriate envelope size from the Paper Size pop-up menu.
NOTE:If you change the Paper Size ensure that you have loaded the correct paper.
b.From the pop-up menu, choose Paper Type/Quality, and verify the paper type setting is set to
Plain Paper.
4.Click Print.
Print using the maximum dpi
Use maximum dots per inch (dpi) to print high-quality, sharp images on photo paper.
Printing in maximum dpi takes longer than printing with other settings and requires a large amount of disk
space.
For a list of supported print resolutions, visit the
HP OfficeJet 3830 series support website at www.hp.com/
support.
To print in maximum dpi mode (Windows)
1.From your software, select Print.
2.Make sure your printer is selected.
3.Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer
Setup, Printer Properties, Printer, or Preferences.
4.Click the Paper/Quality tab.
5.From the Media drop-down list, select an appropriate paper type.
6.Click the Advanced button.
7.In the Printer Features area, select Yes from the Print in Max DPI drop-down list.
8.Select the appropriate paper size from the Paper Size drop-down list.
9.Click OK to close the advanced options.
10.Confirm Orientation on the Layout tab, and then click OK to print.
To print using maximum dpi (OS X)
1.From the File menu in your software, choose Print.
2.Make sure your printer is selected.
3.Set the print options.
If you do not see options on the Print dialog, click Show Details.
NOTE:The following options are available for a USB connected printer. Locations for the options can
vary from one application to another.
a.Choose the appropriate paper size in the Paper Size pop-up menu.
26Chapter 3 PrintENWW
NOTE:If you change the Paper Size ensure that you have loaded the correct paper and set the
paper size on the printer control panel to match.
b.From the pop-up menu, choose Paper Type/Quality, and then choose the following settings:
●
Paper Type: The appropriate paper type
●
Quality: Maximum dpi
4.Select any other print settings that you want, and then click Print.
ENWWPrint from your computer27
Print Quick Forms
Use HP Quick Forms to print fun and useful pages.
To print Quick Forms
1.On the Home screen from your printer display, touch Quick Forms.
2.Select one of the Quick Form options.
3.Touch one of the subcategories of your selection, and then follow the on-screen instruction to select
other settings.
4.Specify the number of copies you want to print, and then touch Print.
28Chapter 3 PrintENWW
Print from your mobile device
With HP mobile printing technology, you can print from your smartphone or tablet to your printer easily.
If you are at home or office, to use the printing capabilities already on your smartphone or tablet to print:
1.Make sure your mobile device and printer are on the same network.
2.Select the photo or document you want to print and choose your printer.
3.Confirm print settings and print.
If you want to print without accessing the network, see
Connect wirelessly to the printer without a router
on page 87 for more information.
If you are on the road, you can print a document by sending an email with the HP ePrint app to your HP ePrint
enabled printer. See
Print with HP ePrint on page 38 for more information.
For more information, visit the HP Mobile Printing website (
www.hp.com/go/mobileprinting).
ENWWPrint from your mobile device29
Print with AirPrint
Printing using Apple’s AirPrint is supported for iPad (iOS 4.2), iPhone (3GS or later), iPod touch (third
generation or later), and Mac (OS X 10.7 or later).
To use AirPrint, ensure the following:
●
The printer and the Apple device must be connected to the same network as your AirPrint enabled
device. For more information about using AirPrint and about which HP products are compatible with
AirPrint, go to
www.hp.com/go/mobileprinting.
●
Load paper that matches the paper settings of the printer.
30Chapter 3 PrintENWW
Tips for print success
To print successfully, the HP cartridges should be functioning properly with sufficient ink, the paper should
be loaded correctly, and the printer should have the appropriate settings. Print settings do not apply to
copying or scanning.
Ink tips
●
Use Original HP ink cartridges.
●
Install both the black and tri-color cartridges correctly.
For more information, see
Replace ink cartridges on page 79.
●
Check the estimated ink levels in the ink cartridges to make sure there is sufficient ink.
For more information, see
Check estimated ink levels on page 76.
●
If the print quality is not acceptable, see
Printing issues on page 107 for more information.
Paper loading tips
●
Load a stack of paper (not just one page). All of the paper in the stack should be the same size and type
to avoid a paper jam.
●
Load paper with side to be printed on facing up.
●
Ensure that paper loaded in the input tray lays flat, and the edges are not bent or torn.
●
Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the paper-width
guide does not bend the paper in the input tray.
For more information, see
Load media on page 7.
Printer settings tips (Windows)
●
To change default print settings, open the HP printer software, click Print, Scan & Fax, and then click
Set Preferences. For information how to open the printer software, see
Open the HP printer software
(Windows) on page 16.
●
To select the number of pages to print per sheet, on the Layout tab, select the appropriate option from
the Pages per Sheet drop-down list.
●
To view more printing settings, on the Layout or Paper/Quality tab, click the Advanced button to open
the Advanced Options dialog box.
◦
Print in Grayscale: Allows you to print a black and white document using the black ink only. Select
Black Ink Only, and then click OK. It also allows you to print a high quality black and white image.
Select High Quality Grayscale, and then click OK.
◦
Pages per Sheet Layout: Helps you specify the order of the pages if you print the document with
more than two pages per sheet.
NOTE:The preview on the Layout tab cannot reflect what you select from the Pages per Sheet
Layout drop-down list.
◦
HP Real Life Technologies: This feature smooths and sharpens images and graphics for improved
print quality.
ENWWTips for print success31
◦
Booklet: Allows you to print a multiple-page document as a booklet. It places two pages on each
side of a sheet that can then be folded into a booklet in half size of the paper. Select a binding
method from the drop-down list, and then click OK.
●
Booklet-LeftBinding: The binding side after folded into a booklet appears at the left side.
Select the option if your reading habit is from left to right.
●
Booklet-RightBinding: The binding side after folded into a booklet appears at the right side.
Select the option if your reading habit is from right to left.
NOTE:The preview on the Layout tab cannot reflect what you select from the Booklet drop-
down list.
◦
Pages to Print: Allows you to print the odd pages only, print the even pages only, or print all
pages.
◦
Borderless Printing: Select this feature to print photos without border. Not all paper types
support this feature. You will see an alert icon beside the option if the selected paper type in the
Media drop-down list does not support it.
◦
Page Borders: Allows you to add borders to the pages if you print the document with two or more
pages per sheet.
NOTE:The preview on the Layout tab cannot reflect what you select from the Page Borders
drop-down list.
●
You can use printing shortcut to save time setting printing preferences. A printing shortcut stores the
setting values that are appropriate for a particular kind of job, so that you can set all the options with a
single click. To use it, go to the Printing Shortcut tab, select one printing shortcut, and then click OK.
To add a new printing shortcut, after making settings on the Layout or Paper/Quality tab, click the
Printing Shortcut tab, click Save As and enter a name, and then click OK.
To delete a printing shortcut, select it, and then click Delete.
NOTE:You cannot delete the default printing shortcuts.
Printer settings tips (OS X)
●
On the Print dialog, use the Paper Size pop-up menu to select the size of paper loaded in the printer.
●
On the Print dialog, choose the Paper Type/Quality pop-up menu and select the appropriate paper type
and quality.
●
To print a black and white document using only black ink, choose the Paper Type/Quality from the pop-
up menu and choose Grayscale from the Color pop-up menu.
32Chapter 3 PrintENWW
Notes
●
Original HP ink cartridges are designed and tested with HP printers and papers to help you easily
produce great results, time after time.
NOTE:HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs
required as a result of using a non-HP supply will not be covered under warranty.
If you believe you purchased Original HP ink cartridges, go to
www.hp.com/go/anticounterfeit.
●
Ink level warnings and indicators provide estimates for planning purposes only.
NOTE:When you receive a low-ink warning message, consider having a replacement cartridge
available to avoid possible printing delays. You do not need to replace the cartridges until print quality
becomes unacceptable.
●
You can print your document on both sides of the paper manually.
ENWWTips for print success33
34Chapter 3 PrintENWW
4Use Web Services
●
What are Web Services?
●
Set up Web Services
●
Print with HP ePrint
●
Use HP Printables
●
Use the HP Connected website
●
Remove Web Services
●
Tips for using Web Services
ENWW35
What are Web Services?
HP ePrint
●
HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anytime,
from any location. It's as simple as sending an email to the email address assigned to your printer when
you enable Web Services on the printer. No special drivers or software are needed. If you can send an
email, you can print from anywhere, using HP ePrint.
Once you have signed up for an account on HP Connected (
www.hpconnected.com), you can sign in to
view your HP ePrint job status, manage your HP ePrint printer queue, control who can use your printer's
HP ePrint email address to print, and get help for HP ePrint.
HP Printables
●
HP Printables allow you to easily locate and print preformatted web content, directly from your printer.
You can also scan and store your documents digitally on the Web.
HP Printables provide a wide range of content, from store coupons to family activities, news, travel,
sports, cooking, photos, and many more. You can even view and print your online images from popular
photo sites.
Certain HP Printables also allow you to schedule the delivery of app content to your printer.
Preformatted content designed specifically for your printer means no cut-off text and pictures and no
extra pages with only one line of text. On some printers, you can also choose paper and print quality
settings on the print preview screen.
36Chapter 4 Use Web ServicesENWW
Set up Web Services
Before you set up Web Services, make sure your printer is connected to the Internet using a wireless
connection.
To set up Web Services, use one of the following methods.
To set up Web Services using the printer control panel
1.
From the Home screen, touch
(HP ePrint)
2.Touch Set Up.
3.Touch Accept to accept the HP Connected terms of use and enable Web Services.
4.In the Printer Update Options screen, choose the option which allows the printer to automatically
install updates.
NOTE:If a printer update is available, the printer will download and install the update, and then
restart. You will have to repeat the instructions from step 1 to set up HP ePrint.
NOTE:If prompted for proxy settings and if your network uses proxy settings, follow the on-screen
instructions to set up a proxy server. If you do not have the proxy details, contact your network
administrator or the person who set up the network.
5.When the printer is connected to the server, the printer prints an information page. Follow the
instructions on the information page to finish the setup.
To set up Web Services using the Embedded Web Server (EWS)
1.Open the EWS. For more information, see
Open the Embedded Web Server on page 94.
2.Click the Web Services tab.
3.In the Web Services Settings section, click Setup, click Continue, and follow the on-screen instructions
to accept the terms of use.
4.If prompted, choose to allow the printer to check for and install printer updates.
NOTE:When updates are available, they are automatically downloaded and installed, and then the
printer restarts.
NOTE:If prompted for proxy settings and if your network uses proxy settings, follow the on-screen
instructions to set up a proxy server. If you do not have the proxy details, contact your network
administrator or the person who set up the network.
5.When the printer is connected to the server, the printer prints an information page. Follow the
instructions on the information page to finish the setup.
ENWWSet up Web Services37
Print with HP ePrint
HP HP ePrint allows you to print to your HP ePrint-enabled printer anytime, from any location.
Before you can use HP ePrint, make sure the printer is connected to an active network providing Internet
access.
To print a document using HP ePrint
1.Make sure Web Services have been set up successfully.
For more information, see
Set up Web Services on page 37.
2.
Touch
(HP ePrint) on the Home screen, and then find the HP ePrint email address from the Web
Services Summary menu.
3.Email your document to the printer.
a.On your computer or mobile device, open your email application.
NOTE:For information about using the email application on your computer or mobile device, see
the documentation provided with the application.
b.Create a new email and attach the document to print.
c.Send the email to the printer email address.
The printer prints the attached document.
NOTE:Enter only the HP ePrint email address in the "To" field. Do not enter any additional email
addresses in the other fields. The HP ePrint server does not accept email print jobs if there are multiple
addresses in the "To" field or any address in the "Cc" field."
NOTE:The email will be printed once it is received. As with any email, there is no guarantee when or
whether it will be received. You can check the print status on HP Connected (
www.hpconnected.com).
NOTE:Documents printed with HP ePrint may appear different from the original. Style, formatting,
and text flow may differ from the original document. For documents that need to be printed with a
higher quality (such as legal documents), we recommend that you print from the software application
on your computer, where you will have more control over what your printout looks like.
Click here to go online for more information.
38Chapter 4 Use Web ServicesENWW
Use HP Printables
Print pages from the web, without using a computer, by setting up HP Printables, a free service from HP. You
can print coloring pages, calendars, puzzles, recipes, maps, and more, depending on the apps available in
your country/region.
Go to the HP Connected website for more information and specific terms and conditions:
www.hpconnected.com.
ENWWUse HP Printables39
Use the HP Connected website
Use HP’s free HP Connected website to set up increased security for HP ePrint, and specify the email
addresses that are allowed to send email to your printer. You can also get product updates, more apps, and
other free services.
Go to the HP Connected website for more information and specific terms and conditions:
www.hpconnected.com.
40Chapter 4 Use Web ServicesENWW
Remove Web Services
Use the following instructions to remove Web Services.
1.From the Home screen, touch Setup, and then touch Web Services.
2.Touch Remove Web Services.
ENWWRemove Web Services41
Tips for using Web Services
●
Learn how to share your photos online and order prints.
Click here to go online for more information.
●
Learn about apps for printing recipes, coupons, and other content from the web, simply and easily.
Click
here to go online for more information.
42Chapter 4 Use Web ServicesENWW
5Copy and scan
●
Copy
●
Scan using the printer control panel
●
Scan using the HP printer software
●
Scan using Webscan
●
Tips for copy and scan success
ENWW43
Copy
The Copy menu on the printer display allows you to easily start a black or color copy and select number of
copies.
To make a black or color copy
1.Load paper in the input tray.
2.Load the original print side up into the document feeder, or load the original print side down on the right
front corner of the scanner glass.
For more information about loading the original, see
Load original on page 11.
3.From the Home screen, touch Copy.
4.Specify number of copies and settings.
●
Flick to the desired number of copies or use
(Keypad) to enter the number of copies.
●
Touch
(Settings) to customize the copy job.
5.Touch Start Black or Start Color to start the copy job.
Copy Settings
You can customize copy jobs using the following settings in the Copy menu.
●
Tray and Paper: Make sure you have loaded paper in the input tray. Plain paper will print in plain paper
normal print quality. Photo paper will print in photo paper best quality.
●
Resize: Controls the size of the image or document to be copied.
◦
Actual: Makes a copy that is the same as the size of the original, but the margins of the copied
image may be clipped.
◦
Fit to Page: Makes a copy that is centered with a white border around the edges. The resized
image is either enlarged or reduced to fit the size of the selected output paper.
NOTE:The scanner glass must be clean to make sure the Fit to Page feature works properly.
◦
Custom: Allows you to increase the size of the image by selecting values greater than 100% or
reduce the image size by selecting values less than 100%.
44Chapter 5 Copy and scanENWW
●
Lighter / Darker: Adjusts the copy settings to make copies lighter or darker.
●
ID Card Copy: Allows you to copy both sides of ID card.
NOTE:After two minutes of inactivity, the copy options will automatically return to the default settings of
A4 or 8.5 x 11 inches plain paper (depending on region).
ENWWCopy45
Scan using the printer control panel
To scan an original from the printer control panel
1.Load the original print side up into the document feeder, or load the original print side down on the right
front corner of the scanner glass.
For more information, see
Load original on page 11.
2.Touch Scan.
3.Touch a computer that you want to scan to.
4.Choose the type of scan you want.
5.Touch OK.
46Chapter 5 Copy and scanENWW
Scan using the HP printer software
●
Scan to a computer
●
Create a new scan shortcut (Windows)
●
Change scan settings (Windows)
Scan to a computer
Before scanning to a computer, make sure you have already installed the HP recommended printer software.
The printer and computer must be connected and turned on.
To scan a document or photo to a file (Windows)
1.Load the original print side up into the document feeder, or load the original print side down on the right
front corner of the scanner glass.
2.Double-click the printer icon on the desktop or do one of the following to open the printer software:
●
Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the
printer name.
●
Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
●
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the icon with the printer's
name.
3.In the printer software, click Scan a Document or Photo.
4.Select the type of scan you want and then click Scan.
●
Choose Save as PDF to save the document (or photo) as a PDF file.
●
Choose Save as JPEG to save the photo (or document) as an image file.
NOTE:Click the More link at the top right corner of the Scan dialog to review and modify settings for
any scan.
For more information, see
Change scan settings (Windows) on page 49.
If Show Viewer After Scan is selected, you can make adjustments to the scanned image in the preview
screen.
To scan a document or photo to email (Windows)
1.Load the original print side up into the document feeder, or load the original print side down on the right
front corner of the scanner glass.
2.Double-click the printer icon on the desktop or do one of the following to open the printer software:
ENWWScan using the HP printer software47
●
Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the
printer name.
●
Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
●
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the icon with the printer's
name.
3.In the printer software, click Scan a Document or Photo.
4.Select the type of scan you want and then click Scan.
Choose Email as PDF or Email as JPEG to open your email software with the scanned file as an
attachment.
NOTE:Click the More link at the top right corner of the Scan dialog to review and modify settings for
any scan.
For more information, see
Change scan settings (Windows) on page 49.
If Show Viewer After Scan is selected, you can make adjustments to the scanned image in the preview
screen.
To scan an original from HP printer software (OS X)
1.Open HP Scan.
HP Scan is located in the Applications/Hewlett-Packard folder at the top level of the hard disk.
2.Click Scan.
3.Choose the type of scan profile you want and follow the on-screen instructions.
Create a new scan shortcut (Windows)
You can create your own scan shortcut to make scanning easier. For example, you might want to regularly
scan and save photos in PNG format, rather than JPEG.
1.Load the original print side up into the document feeder, or load the original print side down on the right
front corner of the scanner glass.
2.Double-click the printer icon on the desktop or do one of the following to open the printer software:
●
Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the
printer name.
●
Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
●
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the icon with the printer's
name.
3.In the printer software, click Scan a Document or Photo.
4.Click Create New Scan Shortcut.
48Chapter 5 Copy and scanENWW
5.Enter a descriptive name, choose an existing shortcut on which to base your new shortcut, and then
click Create.
For example, if you are creating a new shortcut for photos, choose either Save as JPEG or Email as
JPEG. This makes available the options for working with graphics when scanning.
6.Change the settings for your new shortcut to meet your needs, and then click the save icon to the right
of the shortcut.
NOTE:Click the More link at the top right corner of the Scan dialog to review and modify settings for
any scan.
For more information, see
Change scan settings (Windows) on page 49.
Change scan settings (Windows)
You can modify any of the scan settings either for a singular use or save the changes to use permanently.
These settings include options such as page size and orientation, scan resolution, contrast, and the folder
location for saved scans.
1.Load the original print side up into the document feeder, or load the original print side down on the right
front corner of the scanner glass.
2.Double-click the printer icon on the desktop or do one of the following to open the printer software:
●
Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the
printer name.
●
Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
●
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the icon with the printer's
name.
3.In the printer software, click Scan a Document or Photo.
4.Click the More link in the top right corner of the HP Scan dialog.
The detailed settings pane appears on the right. The left column summarizes the current settings for
each section. The right column allows you to change the settings in the highlighted section.
5.Click each section at the left of the detailed settings pane to review the settings in that section.
You can review and change most settings using drop-down menus.
Some settings allow greater flexibility by displaying a new pane. These are indicated by a + (plus sign)
at the right of the setting. You must either accept or cancel any changes on this pane to return to the
detailed settings pane.
6.When you have finished changing settings, do one of the following.
●
Click Scan. You are prompted to save or reject the changes to the shortcut after the scan is
finished.
●
Click the save icon to the right of the shortcut, and then click Scan.
ENWWScan using the HP printer software49
Scan using Webscan
Webscan is a feature of the Embedded Web Server (EWS) that lets you scan photos and documents from your
printer to your computer using a web browser.
This feature is available even if you did not install the printer software on your computer.
NOTE:By default, Webscan is off. You can enable this feature from the EWS.
If you are unable to open Webscan in the EWS, your network administrator might have turned it off. For more
information, contact your network administrator or the person who set up your network.
To enable Webscan
1.Open the embedded web server. For more information, see
Open the Embedded Web Server
on page 94.
2.Click the Settings tab.
3.In the Security section, click Administrator Settings.
4.Select Webscan to enable Webscan.
5.Click Apply.
To scan using Webscan
Scanning using Webscan offers basic scan options. For additional scan options or functionality, scan from the
HP printer software.
1.Load the original print side up into the document feeder, or load the original print side down on the right
front corner of the scanner glass.
For more information, see
Load original on page 11.
2.Open the embedded web server. For more information, see
Open the Embedded Web Server
on page 94.
3.Click the Scan tab.
4.Click Webscan in the left pane, change any settings, and then click Start Scan.
50Chapter 5 Copy and scanENWW
Tips for copy and scan success
Use the following tips to copy and scan successfully.
●
Keep the glass and the back of the lid clean. The scanner interprets anything it detects on the glass as
part of the image.
●
Load your original, print side down, on the right front corner of the glass.
●
To make a large copy of a small original, scan the original into the computer, resize the image in the
scanning software, and then print a copy of the enlarged image.
●
If you want to adjust scan size, output type, scan resolution, or file type, and so on, start scan from the
printer software.
●
To avoid incorrect or missing scanned text, make sure the brightness is set appropriately in the
software.
●
If you want to scan a document with several pages into one file instead of multiple files, start the scan
with the printer software instead of selecting Scan from the printer display.
ENWWTips for copy and scan success51
52Chapter 5 Copy and scanENWW
6Fax
You can use the printer to send and receive faxes, including color faxes. You can schedule faxes to be sent at
a later time and set up phone book contacts to send faxes quickly and easily to frequently used numbers.
From the printer control panel, you can also set a number of fax options, such as resolution and the contrast
between lightness and darkness on the faxes you send.
NOTE:Before you begin faxing, make sure you have set up the printer correctly for faxing. You can verify
the fax is set up correctly by running the fax setup test from the printer control panel.
Learn more about fax setup and test,
click here to go online for more information.
●
Send a fax
●
Receive a fax
●
Set up phone book contacts
●
Change fax settings
●
Fax and digital phone services
●
Fax on Voice over Internet Protocol
●
Use reports
ENWW53
Send a fax
You can send a fax in a variety of ways, depending on your situation or need.
●
Send a standard fax from the printer control panel
●
Send a standard fax from the computer
●
Send a fax from a phone
●
Send a fax using monitor dialing
●
Send a fax in Error Correction Mode
Send a standard fax from the printer control panel
You can easily send a single- or multiple-page black-and-white or color fax by using the printer control panel.
NOTE:If you need printed confirmation that your faxes were successfully sent, fax confirmation must be
enabled.
To send a standard fax from the printer control panel
1.Load the original print side up into the document feeder, or load the original print side down on the right
front corner of the scanner glass.
For more information about loading the original, see
Load original on page 11.
2.From the Home screen, touch Fax.
3.Touch Send Now.
4.Touch Enter Fax Number. Use the keypad to enter the fax number, and then click OK.
TIP:To add a pause in the fax number you are entering, touch * repeatedly, until a dash (-) appears on
the display.
5.Touch Black or Color.
If the printer detects an original loaded in the document feeder, it sends the document to the number
you entered.
TIP:If the recipient reports issues with the quality of the fax, try changing the resolution or contrast
of your fax.
Send a standard fax from the computer
You can fax a document directly from your computer without printing it first.
To use this feature, make sure you have installed the HP printer software on your computer, the printer is
connected to a working telephone line, and the fax function is set up and functioning correctly.
To send a standard fax from the computer (Windows)
1.Open the document on your computer that you want to fax.
2.On the File menu in your software application, click Print.
54Chapter 6 FaxENWW
3.From the Name list, select the printer that has “fax” in the name.
4.To change settings (such as selecting to send the document as a black fax or a color fax), click the
button that opens the Properties dialog box. Depending on your software application, this button might
be called Properties, Options, Printer Setup, Printer, or Preferences.
5.After you have changed any settings, click OK.
6.Click Print or OK.
7.Enter the fax number and other information for the recipient, change any further settings for the fax,
and then click Send Fax. The printer begins dialing the fax number and faxing the document.
To send a standard fax from the computer (OS X)
1.Open the document on your computer that you want to fax.
2.From the File menu in your software, click Print.
3.Select the printer that has “(Fax)” in the name.
4.Enter a fax number or a name from your Contacts that already has a fax number entry.
5.When you have finished filling out the fax information, click Fax.
Send a fax from a phone
You can send a fax using your telephone extension. This allows you to talk with the intended recipient before
sending the fax.
To send a fax from an extension phone
1.Load the original print side up into the document feeder, or load the original print side down on the right
front corner of the scanner glass.
For more information about loading the original, see
Load original on page 11.
2.Dial the number by using the keypad on the phone that is connected to the printer.
If the recipient answers the telephone, inform the recipient that they should receive the fax on their fax
machine after they hear fax tones. If a fax machine answers the call, you will hear fax tones from the
receiving fax machine.
3.From the Home screen, touch Fax.
4.Touch Send Fax.
5.When you are ready to send the fax, touch Black or Color.
The telephone is silent while the fax is transmitting. If you want to speak to the recipient after, remain
on the line until the transmission is complete. If you were finished talking to the recipient, you can hang
up the telephone as soon as the fax begins transmitting.
Send a fax using monitor dialing
When you send a fax using monitor dialing, you can hear the dial tones, telephone prompts, or other sounds
through the speakers on the printer. This enables you to respond to prompts while dialing, as well as control
the pace of your dialing.
ENWWSend a fax55
TIP:If you are using a calling card and do not enter your PIN fast enough, the printer might start sending
fax tones too soon and cause your PIN not to be recognized by the calling card service. If this is the case,
create a phone book contact to store the PIN for your calling card.
NOTE:Make sure the volume is turned on to hear a dial tone.
To send a fax using monitor dialing from the printer control panel
1.Load the original print side up into the document feeder, or load the original print side down on the right
front corner of the scanner glass.
For more information about loading the original, see
Load original on page 11.
2.From the Home screen, touch Fax.
3.Touch Send Now.
4.Touch Black or Color.
5.When you hear the dial tone, click Enter Fax Number, and then use the keypad to enter the number.
6.Follow any prompts that might occur.
TIP:If you are using a calling card to send a fax and you have your calling card PIN stored as a phone
book contact, when prompted to enter your PIN, touch
(Phone Book) to select the phone book
contact where you have your PIN stored.
Your fax is sent when the receiving fax machine answers.
Send a fax in Error Correction Mode
Error Correction Mode (ECM) prevents loss of data due to poor phone lines by detecting errors that occur
during transmission and automatically requesting retransmission of the erroneous portion. Phone charges
are unaffected, or might even be reduced, on good phone lines. On poor phone lines, ECM increases sending
time and phone charges, but sends the data much more reliably. The default setting is On. Turn ECM off only
if it increases phone charges substantially, and if you can accept poorer quality in exchange for reduced
charges.
If you turn ECM off:
●
The quality and transmission speed of faxes you send and receive are affected.
●
The Speed is automatically set to Medium.
●
You can no longer send or receive faxes in color.
To change the ECM setting from the control panel
1.From the Home screen, touch Fax.
2.Touch Setup.
3.Touch Preferences.
4.Scroll to Error Correction Mode and touch it to turn the feature on or off.
56Chapter 6 FaxENWW
Receive a fax
You can receive faxes automatically or manually. If you turn off the Auto Answer option, you must receive
faxes manually. If you turn on the Auto Answer option (the default setting), the printer automatically
answers incoming calls and receives faxes after the number of rings that are specified by the Rings to
Answer setting. (The default Rings to Answer setting is five rings.)
If you receive a Legal-size or larger fax and the printer is not currently set to use Legal-size paper, the printer
reduces the fax so that it fits on the paper that is loaded. If you have disabled the Auto Reduction feature,
the printer prints the fax on two pages.
NOTE:If you are copying a document when a fax arrives, the fax is stored in the printer memory until the
copying finishes.
●
Receive a fax manually
●
Set up backup fax
●
Reprint received faxes from memory
●
Forward faxes to another number
●
Set automatic reduction for incoming faxes
●
Block unwanted fax numbers
Receive a fax manually
When you are on the phone, the person you are speaking with can send you a fax while you are still
connected. You can pick up the handset to talk or listen for fax tones.
You can receive faxes manually from a phone that is directly connected to the printer (on the 2-EXT port).
To receive a fax manually
1.Make sure the printer is turned on and you have paper loaded in the input tray.
2.Remove any originals from the document feeder tray.
3.Set the Rings to Answer setting to a high number to allow you to answer the incoming call before the
printer answers. Or, turn off the Auto Answer setting so that the printer does not automatically answer
incoming calls.
4.If you are currently on the phone with the sender, ask the sender to start sending the fax.
5.Do the following when you hear fax tones from a sending fax machine.
a.From the Home screen, touch Fax, touch Send and Receive, and then touch Receive Now.
b.After the printer begins to receive the fax, you can hang up the phone or remain on the line. The
phone line is silent during fax transmission.
Set up backup fax
Depending on your preference and security requirements, you can set up the printer to store all the faxes it
receives, only the faxes it receives while the printer is in an error condition, or none of the faxes it receives.
ENWWReceive a fax57
To set backup fax from the printer control panel
1.From the Home screen, touch Fax.
2.Touch Setup.
3.Touch Preferences.
4.Touch Backup Fax Reception.
5.Touch the required setting.
OnThe default setting. When Backup fax is On, the printer stores received faxes in memory. This
enables you to reprint the most recently printed faxes if they are still saved in memory.
NOTE:When printer memory is low, it overwrites the oldest, printed faxes as it receives new
faxes. If the memory becomes full of unprinted faxes, the printer stops answering incoming fax
calls.
NOTE:The received faxes are stored in the volatile memory. If the printer is turned off and then
on, the received faxes will no longer be available for reprinting.
NOTE:If you receive a fax that is too large, such as a very detailed color photo, it might not be
stored in memory due to memory limitations.
On Error OnlyCauses the printer to store faxes in memory only if an error condition exists that prevents the
printer from printing the faxes (for example, if the printer runs out of paper). The printer
continues to store incoming faxes as long as there is memory available. (If the memory becomes
full, the printer stops answering incoming fax calls.) When the error condition is resolved, the
faxes stored in memory print automatically, and then they are deleted from memory.
OffFaxes are never stored in memory. For example, you might want to turn off Backup fax for
security purposes. If an error condition occurs that prevents the printer from printing (for
example, the printer runs out of paper), the printer stops answering incoming fax calls.
Reprint received faxes from memory
The received faxes are stored in the volatile memory. If the printer is turned off and then on, the received
faxes will no longer be available for reprinting.
NOTE:After the memory becomes full, the printer cannot receive the new fax until you print or delete the
faxes from memory.You might also want to delete the faxes in memory for security or privacy purposes.
To reprint faxes in memory from the printer control panel
1.Make sure you have paper loaded in the input tray. For more information, see
Load media on page 7.
2.From the Home screen, touch Fax.
3.Touch Reprint.
The faxes are displayed in the reverse order from which they were received with the most recently
received fax printed first, and so on.
4.Select the fax you want to print, and then touch Print.
Forward faxes to another number
You can set up the printer to forward your faxes to another fax number. All faxes are forwarded in black and
white, regardless of how they were originally sent.
58Chapter 6 FaxENWW
HP recommends that you verify the number you are forwarding to is a working fax line. Send a test fax to
make sure the fax machine is able to receive your forwarded faxes.
To forward faxes from the printer control panel
1.From the Home screen, touch Fax.
2.Touch Setup.
3.Touch Preferences.
4.Touch Fax Forwarding.
5.Touch On (Print and Forward) to print and forward the fax, or select On (Forward) to forward the fax.
NOTE:If the printer is not able to forward the fax to the designated fax machine (for example, if it is
not turned on), the printer prints the fax. If you set up the printer to print error reports for received
faxes, it also prints an error report.
6.At the prompt, enter the number of the fax machine intended to receive the forwarded faxes, and then
touch Done. Enter the required information for each of the following prompts: start date, start time,
end date, and end time. Then touch Done.
7.Fax forwarding is activated. Touch OK to confirm.
If the printer loses power when fax forwarding is set up, it saves the fax forwarding setting and phone
number. When the power is restored to the printer, the fax forwarding setting is still On.
NOTE:You can cancel fax forwarding by selecting Off from the Fax Forwarding menu.
Set automatic reduction for incoming faxes
The Auto Reduction setting determines what the printer does if it receives a fax that is too large for the
loaded paper size. This setting is turned on by default, so the image of the incoming fax is reduced to fit on
one page, if possible. If this feature is turned off, information that does not fit on the first page is printed on
a second page. Auto Reduction is useful when you receive a Legal-size fax and Letter-size paper is loaded in
the input tray.
To set automatic reduction from the printer control panel
1.From the Home screen, touch Fax.
2.Touch Setup.
3.Touch Preferences.
4.Touch Auto Reduction to turn on or off.
Block unwanted fax numbers
If you subscribe to a caller ID service through your phone provider, you can block specific fax numbers so the
printer does not receive faxes from those numbers. When an incoming fax call is received, the printer
compares the number to the list of junk fax numbers to determine if the call should be blocked. If the number
matches a number in the blocked fax numbers list, the fax is not received. (The maximum number of fax
numbers you can block varies by model.)
ENWWReceive a fax59
NOTE:This feature is not supported in all countries/regions. If it is not supported in your country/region,
Junk Fax Blocking does not appear in the Preferences menu.
NOTE:If no phone numbers are added in the Caller ID list, it is assumed that you are not subscribed to a
Caller ID service.
You can block specific fax numbers by adding them to the junk fax list, and unblock these numbers by
removing them from the junk fax list.
To add a number to the junk fax list
1.From the Home screen, touch Fax.
2.Touch Setup.
3.Touch Preferences.
4.Touch Junk Fax Blocking.
5.
Touch
(Plus Sign).
6.Do one of the following.
●
Touch
(Received Call History), select the fax number to be blocked, and then touch Add.
●
Manually enter a fax number to block, and touch Add.
NOTE:Make sure you enter the fax number as it appears on the control panel display, and not the fax
number that appears on the fax header of the received fax, as these numbers can be different.
To remove numbers from the junk fax list
If you no longer want to block a fax number, you can remove it from the junk fax list.
1.From the Home screen, touch Fax.
2.Touch Setup.
3.Touch Preferences.
4.Touch Junk Fax Blocking.
5.Touch the number you want to remove, touch Remove, and then touch OK.
60Chapter 6 FaxENWW
Set up phone book contacts
You can set up frequently used fax numbers as phone book contacts. This allows you quickly dial those
numbers using the printer control panel.
TIP:In addition to creating and managing phone book contacts from the printer control panel, you can also
use tools available on your computer, such as the HP printer software and the printer EWS.
●
Set up and change phone book contacts
●
Set up and change group phone book contacts
●
Delete phone book contacts
Set up and change phone book contacts
You can store fax numbers as phone book contacts.
To set up phone book contacts
1.From the Home screen, touch Fax.
2.Touch Send Now.
3.
Touch
(Phone Book).
4.Touch Contacts.
5.
Touch
(Plus Sign) to add a contact.
6.Touch Name, enter the name of the contact, and then touch Done.
7.Touch Fax Number, enter the fax number for the contact, and then touch OK.
NOTE:Be sure to include any pauses or other required numbers, such as an area code, an access code
for numbers outside a PBX system (usually a 9 or 0), or a long-distance prefix.
8.Touch Add.
To change phone book contacts
1.From the Home screen, touch Fax.
2.Touch Send Now.
3.
Touch
(Phone Book).
4.Touch Contacts.
5.
Touch
(Edit) to edit a contact.
6.Touch the contact that you want to edit.
7.Touch Name, edit the name of the contact, and then touch Done.
8.Touch Number, edit the fax number for the contact, and then touch OK.
ENWWSet up phone book contacts61
NOTE:Be sure to include any pauses or other required numbers, such as an area code, an access code
for numbers outside a PBX system (usually a 9 or 0), or a long-distance prefix.
9.Touch Done.
Set up and change group phone book contacts
You can store groups of fax numbers as group phone book contacts.
To set up group phone book contacts
NOTE: Before you can create a group phone book contact, you must have already created at least one
phone book contact.
1.From the Home screen, touch Fax.
2.Touch Send Now.
3.
Touch
(Phone Book).
4.Touch Group Contacts.
5.
Touch
(Plus Sign) to add a group.
6.Touch Name and then enter the name of the group, and then touch Done.
7.Touch Number, select the phone book contacts you want to include in this group, and then touch Select.
8.Touch Create.
To change group phone book contacts
1.From the Home screen, touch Fax.
2.Touch Send Now.
3.
Touch
(Phone Book).
4.Touch Group Contacts.
5.
Touch
(Edit) to edit a group.
6.Touch the group phone book contact that you want to edit.
7.Touch Name and then edit the name of the group phone book contact, and then touch Done.
8.Touch Number of Members.
9.
Deselect the phone book contacts you want to delete from this group, or touch
(Plus Sign) to add a
contact to the group.
10.Touch Done.
Delete phone book contacts
You can delete phone book contacts or group phone book contacts.
62Chapter 6 FaxENWW
1.From the Home screen, touch Fax.
2.Touch Send Now.
3.
Touch
(Phone Book).
4.Touch Contacts or Group Contacts.
5.
Touch
(Edit).
6.Touch the name of the contact you want to delete.
7.Touch Delete.
8.Touch Yes to confirm and then touch OK.
ENWWSet up phone book contacts63
Change fax settings
After completing the steps in the getting started guide that came with the printer, use the following steps to
change the initial settings or to configure other options for faxing.
●
Configure the fax header
●
Set the answer mode (Auto answer)
●
Set the number of rings before answering
●
Change the answer ring pattern for distinctive ring
●
Set the dial type
●
Set the redial options
●
Set the fax speed
●
Set the fax sound volume
Configure the fax header
The fax header prints your name and fax number on the top of every fax you send. HP recommends that you
set up the fax header by using the HP software provided with the printer. You can also set up the fax header
from the printer control panel, as described here.
NOTE:In some countries/regions, the fax header information is a legal requirement.
To set or change the fax header
1.From the Home screen, touch Fax.
2.Touch Setup, and then touch Preferences.
3.Touch Fax Header.
4.Enter your personal or company name, and then touch Done.
5.Enter your fax number, and then touch OK.
Set the answer mode (Auto answer)
The answer mode determines whether the printer answers incoming calls.
●
Turn on the Auto Answer setting if you want the printer to answer faxes automatically. The printer
answers all incoming calls and faxes.
●
Turn off the Auto Answer setting if you want to receive faxes manually. You must be available to
respond in person to the incoming fax call or else the printer does not receive faxes.
To set the answer mode
1.From the Home screen, touch Fax.
2.Touch Setup, and then touch Preferences.
3.Touch Auto Answer to turn it on or off.
64Chapter 6 FaxENWW
You may also access this feature by touching (Fax Status) on the Home screen.
Set the number of rings before answering
If you turn on the Auto Answer setting, you can specify how many rings occur before incoming calls are
automatically answered.
The Rings to Answer setting is important if you have an answering machine on the same phone line as the
printer, because you want the answering machine to answer the phone before the printer does. The number
of rings to answer for the printer should be greater than the number of rings to answer for the answering
machine.
For example, set your answering machine to a low number of rings and the printer to answer in the maximum
number of rings. (The maximum number of rings varies by country/region.) In this setup, the answering
machine answers the call and the printer monitors the line. If the printer detects fax tones, it receives the fax.
If the call is a voice call, the answering machine records the incoming message.
To set the number of rings before answering
1.From the Home screen, touch Fax.
2.Touch Setup, and then touch Preferences.
3.Touch Rings to Answer.
4.Specify the number of rings.
5.Touch Done to accept the setting.
Change the answer ring pattern for distinctive ring
Many phone companies offer a distinctive ring feature that allows you to have several phone numbers on one
phone line. When you subscribe to this service, each number is assigned a different ring pattern. You can set
up the printer to answer incoming calls that have a specific ring pattern.
If you connect the printer to a line with distinctive ring, have your telephone company assign one ring pattern
to voice calls and another ring pattern to fax calls. HP recommends that you request double or triple rings for
a fax number. When the printer detects the specified ring pattern, it answers the call and receives the fax.
TIP:You can also use the Ring Pattern Detection feature in the Distinctive Ring menu to set distinctive
ring. With this feature, the printer recognizes and records the ring pattern of an incoming call and, based on
this call, automatically determines the distinctive ring pattern assigned by your telephone company to fax
calls.
If you do not have a distinctive ring service, use the default ring pattern, which is All Standard Rings.
NOTE:The printer cannot receive faxes when the main phone number is off the hook.
To change the answer ring pattern for distinctive ring
1.Verify that the printer is set to answer fax calls automatically.
2.From the Home screen, touch Fax.
3.Touch Setup, and then select Preferences.
4.Touch Distinctive Ring.
ENWWChange fax settings65
5.A message appears stating that this setting should not be changed unless you have multiple numbers
on the same telephone line. Touch Yes to continue.
6.Do one of the following:
●
Touch the ring pattern assigned by your telephone company to fax calls.
●
Touch Ring Pattern Detection, and then follow the instructions on the printer control panel
display.
NOTE:If the Ring Pattern Detection feature cannot detect the ring pattern or if you cancel the feature
before it finishes, the ring pattern is automatically set to the default, which is All Standard Rings.
NOTE:If you are using a PBX phone system that has different ring patterns for internal and external
calls, you must call the fax number from an external number.
Set the dial type
Use this procedure to set tone-dialing or pulse-dialing mode. The factory-set default is Tone. Do not change
the setting unless you know that your phone line cannot use tone dialing.
NOTE:The pulse-dialing option is not available in all countries/regions.
To set the dial type
1.From the Home screen, touch Fax.
2.Touch Setup, and then touch Preferences.
3.Touch Dial Type.
4.Touch to select Tone or Pulse.
Set the redial options
If the printer was unable to send a fax because the receiving fax machine did not answer or was busy, the
printer attempts to redial based on the settings for the redial options. Use the following procedure to turn
the options on or off.
●
Busy redial: If this option is turned on, the printer redials automatically if it receives a busy signal. The
default is On.
●
No answer redial: If this option is turned on, the printer redials automatically if the receiving fax
machine does not answer. The default is Off.
●
Connection problem redial: If this option is turned on, the printer redials automatically if there has
been a problem connecting with the receiving fax machine. Connection problem redial works only for
sending faxes from memory. The default is On.
To set the redial options
1.From the Home screen, touch Fax.
2.Touch Setup, and then touch Preferences.
3.Touch Auto Redial.
4.Touch Busy Redial, No Answer Redial, or Connection Problem Redial to turn it on or off.
66Chapter 6 FaxENWW
Set the fax speed
You can set the fax speed used to communicate between your printer and other fax machines when sending
and receiving faxes.
If you use one of the following, setting the fax speed to a slower speed might be required:
●
An Internet phone service
●
A PBX (private branch exchange) system
●
Fax on Voice over Internet Protocol (VoIP)
●
An integrated services digital network (ISDN) service
If you experience problems sending and receiving faxes, try using a slower Speed. The following table
provides the available fax speed settings.
Fax speed settingFax speed
Fast33600 bps
Medium14400 bps
Slow9600 bps
To set the fax speed
1.From the Home screen, touch Fax.
2.Touch Setup, and then touch Preferences.
3.Touch Speed.
4.Touch to select an option.
Set the fax sound volume
You can change the volume of fax sounds.
To set the fax sound volume
1.From the Home screen, touch Fax.
2.Touch Setup, and then touch Preferences.
3.Touch Volume.
4.Touch to select Soft, Loud, or Off.
ENWWChange fax settings67
Fax and digital phone services
Many telephone companies provide their customers with digital phone services, such as the following:
●
DSL: A Digital subscriber line (DSL) service through your telephone company. (DSL might be called ADSL
in your country/region.)
●
PBX: A private branch exchange (PBX) phone system.
●
ISDN: An integrated services digital network (ISDN) system.
●
VoIP: A low-cost phone service that allows you to send and receive faxes with your printer by using the
Internet. This method is called Fax on Voice over Internet Protocol (VoIP).
For more information, see
Fax on Voice over Internet Protocol on page 69.
HP printers are designed specifically for use with traditional analog phone services. If you are in a digital
phone environment (such as DSL/ADSL, PBX, or ISDN), you might need to use digital-to-analog filters or
converters when setting up the printer for faxing.
NOTE:HP does not guarantee that the printer will be compatible with all digital service lines or providers, in
all digital environments, or with all digital-to-analog converters. It is always recommended that you discuss
with the telephone company directly for the correct setup options based on their line services provided.
68Chapter 6 FaxENWW
Fax on Voice over Internet Protocol
You might be able to subscribe to a low cost phone service that allows you to send and receive faxes with
your printer by using the Internet. This method is called Fax on Voice over Internet Protocol (VoIP).
The following are indications you probably use a VoIP service.
●
Dial a special access code along with the fax number.
●
Have an IP converter box that connects to the Internet and provides analog phone ports for the fax
connection.
NOTE:You can only send and receive faxes by connecting a phone cord to the port labeled "1-LINE" on the
printer. This means that your connection to the Internet must be done either through a converter box (which
supplies regular analog phone jacks for fax connections) or your telephone company.
TIP:Support for traditional fax transmission over any Internet protocol telephone systems are often
limited. If you experience problems faxing, try using a slower fax speed or disabling the fax error-correction
mode (ECM). However, if you turn off ECM, you cannot send and receive color faxes.
For more information about changing the fax speed, see
Set the fax speed on page 67. For more information
about using ECM, see
Send a fax in Error Correction Mode on page 56.
If you have questions about Internet faxing, contact your Internet faxing services support department or your
local service provider for further assistance.
ENWWFax on Voice over Internet Protocol69
Use reports
You can set up the printer to print error reports and confirmation reports automatically for each fax you send
and receive. You can also manually print system reports as required; these reports provide useful system
information about the printer.
By default, the printer is set to print a report only if there is a problem sending or receiving a fax.
A confirmation message that indicates whether a fax was successfully sent appears briefly on the control
panel display after each transaction.
NOTE:If the reports are not legible, you can check the estimated ink levels from the control panel or the HP
software. For more information, see
Check estimated ink levels on page 76.
NOTE:Ink level alerts and indicators provide estimates for planning purposes only. When you receive
a low-ink alert, consider having a replacement cartridge available to avoid possible printing delays. You do
not need to replace the ink cartridges until the print quality becomes unacceptable.
NOTE:Ensure that the ink cartridges are in good conditions and installed properly. For more information,
see
Manage ink cartridges on page 75.
This section contains the following topics:
●
Print fax confirmation reports
●
Print fax error reports
●
Print and view the fax log
●
Clear the fax log
●
Print the details of the last fax transaction
●
Print a Caller ID Report
●
View the Call History
Print fax confirmation reports
You can print a confirmation report for every fax your send or receive. The default setting is Off. When in the
default setting, a confirmation message appears briefly on the control panel after each fax is sent or
received.
To enable fax confirmation
1.From the Home screen, touch Fax.
2.Touch Setup.
3.Touch Reports and touch Fax Confirmation.
4.Touch to select one of the following options.
OffDoes not print a fax confirmation report when you send and receive faxes successfully. This is the
default setting.
On (Fax Send)Prints a fax confirmation report for every fax you send.
70Chapter 6 FaxENWW
On (Fax Receive)Prints a fax confirmation report for every fax you receive.
On (Fax Send and Fax
Receive)
Prints a fax confirmation report for every fax you send and receive.
To include an image of the fax on the confirmation report
1.From the Home screen, touch Fax.
2.Touch Setup.
3.Touch Reports and touch Fax Confirmation.
4.Touch On (Fax Send) or On (Fax Send and Fax Receive).
5.Touch Fax Confirmation with Image.
Print fax error reports
You can configure the printer so that it automatically prints a report when there is an error during
transmission or reception.
To set the printer to print fax error reports automatically
1.From the Home screen, touch Fax.
2.Touch Setup.
3.Touch Reports and touch Fax Error Report.
4.Touch to select one of the following.
On (Fax Send)Prints whenever a transmission error occurs. This is the default setting.
On (Fax Receive)Prints whenever a receiving error occurs.
On (Fax Send and Fax
Receive)
Prints whenever a fax error occurs.
OffDoes not print any fax error reports.
Print and view the fax log
You can print a log of faxes that have been received and sent by the printer.
To print the fax log from the printer control panel
1.From the Home screen, touch Fax.
2.Touch Setup, and then touch Reports.
3.Touch Print Fax Reports.
4.Touch Last 30 Transaction Fax Logs.
5.Touch Print to begin printing.
ENWWUse reports71
Clear the fax log
Clearing the fax log also deletes all faxes stored in memory.
To clear the fax log
1.From the Home screen, touch Fax.
2.Touch Setup, and then touch Tools.
3.Touch Clear Fax Logs.
Print the details of the last fax transaction
The Last Fax Transaction report prints the details of the latest fax transaction to occur. Details include the
fax number, number of pages, and the fax status.
To print the Last Fax Transaction report
1.From the Home screen, touch Fax.
2.Touch Setup, and then touch Reports.
3.Touch Print Fax Reports.
4.Touch Last Transaction Log.
5.Touch Print to begin printing.
Print a Caller ID Report
You can print a list of Caller ID fax numbers.
To print a Caller ID History Report
1.From the Home screen, touch Fax.
2.Touch Setup, and then touch Reports.
3.Touch Print Fax Reports.
4.Touch Caller ID Report.
5.Touch Print to begin printing.
View the Call History
You can view a list of all the calls placed from the printer.
NOTE:You cannot print the call history.
To view the call history
1.From the Home screen, touch Fax.
2.Touch Send Now.
72Chapter 6 FaxENWW
3.
Touch
(Phone Book).
4.Touch Call History
ENWWUse reports73
74Chapter 6 FaxENWW
7Manage ink cartridges
This section contains the following topics:
●
Check estimated ink levels
●
Order ink supplies
●
Choose right ink cartridges
●
Replace ink cartridges
●
Use single-cartridge mode
●
Cartridge warranty information
●
Tips for working with ink cartridges
ENWW75
Check estimated ink levels
You can easily check the ink supply level to determine how soon you might need to replace an ink cartridge.
The ink supply level shows an estimate of the amount of ink remaining in the ink cartridges.
To check the ink levels from the printer control panel
●
From the Home screen, touch
(Ink) to display the estimated ink levels.
To check the ink levels from the HP printer software (Windows)
1.Open the HP printer software. For more information, see
Open the HP printer software (Windows)
on page 16.
2.In the printer software, click the Estimated Ink Levels tab.
To check the ink levels from the HP printer software (OS X)
1.Open HP Utility.
HP Utility is located in the Hewlett-Packard folder in the Applications folder at the top level of the hard
disk.
2.Select the HP OfficeJet 3830 series from the list of devices at the left of the window.
3.Click Supplies Status.
The estimated ink levels appear.
4.Click All Settings to return to the Information and Support pane.
NOTE:If you have installed a refilled or remanufactured ink cartridge, or an ink cartridge that has been
used in another printer, the ink level indicator might be inaccurate or unavailable.
NOTE:Ink level warnings and indicators provide estimates for planning purposes only. When you receive a
low-ink warning message, consider having a replacement ink cartridge available to avoid possible printing
delays. You do not have to replace the ink cartridges until the print quality is unacceptable.
NOTE:Ink from the ink cartridges is used in the printing process in a number of different ways, including in
the initialization process, which prepares the printer and cartridges for printing, and in printhead servicing,
which keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink is left in the ink
cartridge after it is used. For more information, see
www.hp.com/go/inkusage.
76Chapter 7 Manage ink cartridgesENWW
Order ink supplies
Before ordering cartridges, locate the correct cartridge number.
To locate the cartridge number on the printer
●
The cartridge number is located inside the front door.
To locate the cartridge number from the printer software (Windows)
1.Open the HP printer software. For more information, see
Open the HP printer software (Windows)
on page 16.
2.In the printer software, click Shop, click Shop For Supplies Online, and then follow the on-screen
instructions.
To find the print cartridge reorder numbers (OS X)
1.Open HP Utility.
NOTE:HP Utility is located in the Hewlett-Packard folder in the Applications folder at the top level of
the hard disk.
2.Click Supplies Info.
The print cartridge ordering numbers appear.
3.Click All Settings to return to the Information and Support pane.
To order original HP supplies for the HP OfficeJet 3830 series, go to www.hp.com/buy/supplies. If prompted,
choose your country/region, follow the prompts to select your product, and then click one of the shopping
links on the page.
NOTE:Ordering ink cartridges online is not supported in all countries/regions. If it is not available in your
country/region, you may still view supplies information and print a list for reference when shopping at a local
HP reseller.
ENWWOrder ink supplies77
Choose right ink cartridges
HP recommends that you use Original HP ink cartridges. Original HP ink cartridges are designed and tested
with HP printers to help you easily produce great results, time after time.
78Chapter 7 Manage ink cartridgesENWW
Replace ink cartridges
To replace the ink cartridges
1.Check that power is on.
2.Close the output tray extender, and then rotate the output tray clockwise to stow it in the printer.
3.Remove the ink cartridge.
a.Open the front door of the printer.
b.Open the cartridge access door and wait for the print carriage to move to the center of the printer.
c.Press down to release the ink cartridge, and then remove it from the slot.
4.Insert a new ink cartridge.
a.Remove the ink cartridge from the packaging.
ENWWReplace ink cartridges79
b.Remove the plastic tape using the pull tab.
NOTE:Do not touch the electrical contacts on the ink cartridge.
c.Slide the ink cartridge into the slot until it clicks into place.
d.Close the cartridge access door.
NOTE:The HP printer software prompts you to align the ink cartridges when you print a
document after installing the new ink cartridge.
80Chapter 7 Manage ink cartridgesENWW
e.Close the front door of the printer.
5.Pull out the output tray and the tray extender.
ENWWReplace ink cartridges81
Use single-cartridge mode
Use the single-cartridge mode to operate the printer with only one ink cartridge. The single-cartridge mode is
initiated when an ink cartridge is removed from the ink cartridge carriage.
NOTE:When the printer operates in single-cartridge mode, a message is displayed on the printer display. If
the message is displayed and two ink cartridges are installed in the printer, verify that the protective piece of
plastic tape has been removed from each ink cartridge. When the plastic tape covers the ink cartridge
contacts, the printer cannot detect that the ink cartridge is installed. If there is no plastic tape on the
cartridges, try cleaning the cartridge contacts. For information about cleaning ink cartridge contacts, see
Ink
cartridge issues on page 104.
To exit the single-cartridge mode
●
Install both the black and tri-color ink cartridges in the printer.
82Chapter 7 Manage ink cartridgesENWW
Cartridge warranty information
The HP cartridge warranty is applicable when the cartridge is used in its designated HP printing device. This
warranty does not cover HP ink cartridges that have been refilled, remanufactured, refurbished, misused, or
tampered with.
During the warranty period the cartridge is covered as long as the HP ink is not depleted and the end of
warranty date has not been reached. The end of warranty date, in YYYY/MM/DD format, may be found on the
cartridge as indicated:
For a copy of the HP Limited Warranty Statement, see the printed documentation that came with the printer.
ENWWCartridge warranty information83
Tips for working with ink cartridges
Use the following tips to work with ink cartridges:
●
To protect the ink cartridges from drying out, always turn the printer off using the Power button, and
wait until the Power button light goes out.
●
Do not open or untape ink cartridges until you are ready to install them. Leaving tape on the ink
cartridges reduces ink evaporation.
●
Insert the ink cartridges into the correct slots. Match the color and icon of each ink cartridge to the color
and icon for each slot. Make sure the ink cartridges snap into place.
●
After you insert new ink cartridges, align the printer for best print quality. See
Printing issues
on page 107 for more information.
●
When the Estimated Ink Levels in the printer software shows one or both ink cartridges in a low state,
consider getting replacement cartridges to avoid possible printing delays. You do not need to replace
the ink cartridges until print quality becomes unacceptable. See
Replace ink cartridges on page 79 for
more information.
●
If you remove an ink cartridge from the printer for any reason, try to replace it again as soon as
possible. Outside of the printer, if unprotected, ink cartridges begin to dry out.
84Chapter 7 Manage ink cartridgesENWW
8Connect your printer
●
Connect your printer to a wireless network with a router
●
Connect wirelessly to the printer without a router
●
Wireless settings
●
Connect your printer to your computer with a USB cable (non-network connection)
●
Change from a USB connection to a wireless network
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