Manual HP OfficeJet 3830 All-in-One (page 9 of 70) (English, German, Dutch, French, Italian, Portuguese, Spanish)

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Check the printer fax settings

• The Auto Answer feature is turned on for the

printer to receive fax automatically.

• If you have subscribed to a voice mail service from

the phone company or service provider, ensure that

the Rings to Answer on the printer is set to be more

than that of the telephone answering machine.

The printer will monitor the line and decide if an

incoming call is a normal phone call or fax call. If it

is a fax call, the printer will start a fax connection

automatically. Otherwise, you might have to receive

the fax manually by selecting Fax on the printer

display.

• If multiple phone numbers are assigned to the

same physical phone line and the line is shared

by multiple devices, ensure that the printer is set

to the correct distinctive ring setting for receiving

faxes.

Check the physical fax connections

• Connect the phone cord from the 1-LINE port on

the back of the printer to the phone wall jack and

connect a phone cord from the 2-EXT port on the

back of the printer to an extension phone. From the

extension phone, call the phone number that failed

to receive the faxes.

• If you were trying to fax to an external number, be

sure to include any required access code or numbers

prior to entering the number. You might also

need to add a pause in the number to prevent the

printer from dialing too fast; to add a pause, press *

repeatedly until a dash (-) appears on the display.

• If you cannot make any outgoing calls because no

dial tone is detected or the line is noisy, try using

another phone cord in place of the one connected

to the 1-LINE phone port, or move the printer to

another location which has a separate phone line (if

possible) and see if there are similar problems.

• If you are in a digital phone environment (such

as fax on VoIP), reduce the fax speed and turn o

the Error Code Modulation (ECM) from the printer

control panel. If needed, contact your phone

company to nd out if there are problems with the

phone line or to learn more about the capabilities of

the phone network.

Solve fax problems

If you still have problems using fax after successfully

completing the fax test, follow the steps below:

Cannot send but can receive faxes

1. Perform a copy or scan to ensure that the printer is

working properly.

2. Check the physical fax connections.

3. Check if other fax devices can send to the same

phone number. The receiving fax device might have

blocked your phone number, or it might be having

technical problems.

4. If the problem persists, print the fax test report and

fax log (and if available, the Caller ID report and

Junk Fax report), and then contact HP for further

help.

Cannot receive but can send faxes

1. Check the fax settings on the printer.

2. Check the physical fax connections.

3. Check if other devices connected to the same phone

line can receive faxes. The phone line might be

faulty or the sending fax device might be having

problems sending faxes. You might also want

to check if you have blocked the sender’s phone

number.

4. Check the problem with the sender. If the problem

persists, print the fax test report and fax log (and if

available, the Caller ID report and Junk Fax report),

and then contact HP for further help.

Cannot send and receive faxes

1. Perform a copy or scan to ensure that the printer is

working properly.

2. Check the physical fax connections.

3. Check the fax settings on the printer.

4. Check if other devices connected to this phone line

can send or receive faxes. There might be a problem

with the phone line.

5. Reset the printer by turning o the printer and,

if possible, the main switch of the power supply.

Wait for a few seconds before turning on the power

again. Try to send or receive a fax on the printer.

6. If the problem persists, print the fax test report and

fax log (and if available, the Caller ID report and

Junk Fax report), and then contact HP for further

help.

Note: If you have subscribed to a voice mail service on

the same phone line used for faxing, you will have to

receive faxes manually.

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Others manual(s) of HP OfficeJet 3830 All-in-One

HP OfficeJet 3830 All-in-One User Manual - English - 190 pages

HP OfficeJet 3830 All-in-One User Manual - German - 198 pages

HP OfficeJet 3830 All-in-One User Manual - Dutch - 198 pages

HP OfficeJet 3830 All-in-One User Manual - French - 198 pages

HP OfficeJet 3830 All-in-One Installation Guide - All languages - 2 pages

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HP OfficeJet 3830 All-in-One Manual

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