8 Solve a problem ........................................................................................................................................... 44
Jams and paper-feed issues ................................................................................................................................ 44
Clear a paper jam ............................................................................................................................... 44
Instructions on clearing paper jams ............................................................................... 44
Learn how to avoid paper jams ......................................................................................................... 45
Solve paper-feed problems ............................................................................................................... 45
Printing issues ..................................................................................................................................................... 46
Fix problems with page not printing (unable to print) ...................................................................... 46
General instructions for resolving unable to print issues .............................................. 46
Fix print quality issues ...................................................................................................................... 50
General instructions for resolving print quality issues .................................................. 50
Network and connection issues .......................................................................................................................... 53
Fix wireless connection ..................................................................................................................... 53
Find network settings for wireless connection ................................................................................ 53
Fix Wi-Fi Direct connection ................................................................................................................ 54
Printer hardware issues ....................................................................................................................................... 54
Get help from the printer control panel .............................................................................................................. 55
Understand printer reports ................................................................................................................................. 55
Printer status report ......................................................................................................................... 55
Network conguration page ............................................................................................................. 55
Print quality report ............................................................................................................................ 56
Wireless test report ........................................................................................................................... 56
Solve problems using HP ePrint .......................................................................................................................... 56
Maintain the printer ............................................................................................................................................. 57
Clean the exterior .............................................................................................................................. 57
Maintain the printhead and cartridges ............................................................................................. 57
Restore defaults and settings ............................................................................................................................. 58
HP support ........................................................................................................................................................... 58
Appendix A Technical information ................................................................................................................... 60
Specications ....................................................................................................................................................... 60
Regulatory information ....................................................................................................................................... 61
Regulatory Model Number ................................................................................................................ 61
FCC statement ................................................................................................................................... 62
Notice to users in Korea .................................................................................................................... 62
VCCI (Class B) compliance statement for users in Japan .................................................................. 63
Notice to users in Japan about the power cord ................................................................................ 63
Visual display workplaces statement for Germany .......................................................................... 63
European Union Regulatory Notice ................................................................................................... 63
Products with wireless functionality .............................................................................. 63
Declaration of conformity ................................................................................................................. 65
ENWW vii
