Manual HP MFP M476 Color LaserJet Pro (page 128 of 144) (English)

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Improve fax image quality

If the product is having image quality problems, try the following solutions in the order presented to resolve

the issue.

●

Check the scanner glass for dirt and smudges

●

Check the send-fax resolution settings

●

Check the error-correction settings

●

Check the fit-to-page setting

●

Send to a different fax machine

●

Check the sender's fax machine

Try these few simple steps first:

●

Use the flatbed scanner rather than the document feeder.

●

Use high-quality originals.

●

When using the document feeder, load the original document into the feeder correctly, using the paper

guides, to avoid unclear or skewed images.

If the problem still exists, try these additional solutions. If they do not fix the problem, see “Improve print

quality” for further solutions.

Check the scanner glass for dirt and smudges

Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect

performance. Use the following procedure to clean the scanner.

1. Press the power button to turn the product off, and then disconnect the power cable from the electrical

outlet.

2. Open the scanner lid.

3. Clean the scanner glass and the white plastic backing underneath the scanner lid with a soft cloth or

sponge that has been moistened with nonabrasive glass cleaner.

CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on

any part of the product; these can damage the product. Do not place liquids directly on the glass or

platen. They might seep and damage the product.

4. Dry the glass and white plastic parts with a chamois or a cellulose sponge to prevent spotting.

5. Connect the power cable to an outlet, and then press the power button to turn the product on.

Check the send-fax resolution settings

If the product was unable to send a fax because the receiving fax machine did not answer or was busy, the

product attempts to redial based on the redial-on-busy, redial-on-no-answer, and redial-on-communication-

error options.

1. From the Home screen on the product control panel, touch the Setup

button.

2. Touch the Fax Setup menu.

118 Chapter 9 Solve problems ENWW

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Others manual(s) of HP MFP M476 Color LaserJet Pro

HP MFP M476 Color LaserJet Pro User Manual - German - 152 pages

HP MFP M476 Color LaserJet Pro User Manual - Dutch - 150 pages

HP MFP M476 Color LaserJet Pro Quick start guide - All languages - 2 pages

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HP MFP M476 Color LaserJet Pro Manual

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