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Chapter 3 Troubleshooting 27
Gray areas on envelopes
Wrinkling
Wrinkles that form in envelopes after printing usually are caused by the following envelope
conditions:
Cause Action(s)
Envelope has seams or multiple layers. Avoid printing over seams or other multiple-layer
areas.
The toner density setting is too light.
Reduce background (gray shading in non-imaged
areas) by adjusting the toner density setting to a
darker setting. See the documentation that came
with your printer.
Cause Action(s)
Loose envelope construction. Try different envelopes that are better
constructed. See
Envelope construction on
page 11
for characteristics of good envelope
construction.
Folds are not sharply creased.
Try different envelopes that are better
constructed. See
Envelope construction on
page 11
for characteristics of good envelope
construction.
Low-weight/low-strength paper used in the
envelope construction.
Try different envelopes that are better
constructed. See
Envelope construction on
page 11
for characteristics of good envelope
construction.
High moisture content.
You might need to acclimate the envelope from
the storage environment to your environment in
order to diminish differences in heat and moisture.
(See
Preparing print media for use on
page 4
.)
33


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