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Lorsque la connexion s’effectue par un câble USB, le produit n’apparaît pas dans l’utilitaire de configuration de
l'imprimante ou la liste Imprimer et Faxer une fois le pilote sélectionné.
Cause Solution
Ce problème est généré par un composant logiciel ou matériel. Dépannage logiciel
Vérifiez que votre Macintosh prend en charge USB.
Vérifiez que votre système d’exploitation Macintosh est Mac
OS X v10.4 ou version ultérieure.
Assurez-vous que le logiciel USB correct d'Apple est installé sur
votre Macintosh.
Dépannage matériel
Vérifiez que le produit est sous tension.
Vérifiez que le câble USB est correctement connecté.
Vérifiez que vous utilisez le câble USB haute vitesse approprié.
Assurez-vous que vous ne disposez pas de trop de
périphériques USB consommant de l'énergie dans la chaîne.
Déconnectez tous les périphériques de la chaîne, puis
connectez le câble directement au port USB de l'ordinateur
hôte.
Vérifiez si la chaîne comporte plus de deux concentrateurs USB
non alimentés d'affilée. Débranchez tous les périphériques de
la chaîne et branchez directement le câble au port USB de
l'ordinateur hôte.
REMARQUE : Le clavier iMac est un concentrateur USB non
alimenté.
106 Chapitre 8 Résolution des problèmes FRWW
120


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