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When connected with a USB cable, the product does not appear in the Printer Setup Utility or Print & Fax list after
the driver is selected.
Cause Solution
This problem is caused by either a software or a hardware
component.
Software troubleshooting
Check that your Macintosh supports USB.
Verify that your Macintosh operating system is Mac
OS X v10.4 or later.
Ensure that your Macintosh has the appropriate USB software
from Apple.
Hardware troubleshooting
Check that the product is turned on.
Verify that the USB cable is connected correctly.
Check that you are using the appropriate high-speed USB
cable.
Ensure that you do not have too many USB devices drawing
power from the chain. Disconnect all of the devices from the
chain, and connect the cable directly to the USB port on the
host computer.
Check to see if more than two non-powered USB hubs are
connected in a row on the chain. Disconnect all of the devices
from the chain, and then connect the cable directly to the USB
port on the host computer.
NOTE: The iMac keyboard is a non-powered USB hub.
ENWW
Solve product software problems
101
115


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