Links ....................................................................................................... 54
Economy settings ................................................................................................................... 55
Auto-Off mode ........................................................................................................ 55
Print with EconoMode .............................................................................................. 55
Manage supplies and accessories ............................................................................................ 56
Check and order supplies ........................................................................................ 56
Print-cartridge storage ............................................................................... 56
HP Policy on non-HP print cartridges ........................................................... 56
HP fraud hotline and Web site ................................................................... 56
Recycle supplies ....................................................................................... 56
Replacement instructions .......................................................................................... 57
Redistribute toner ..................................................................................... 57
Replace the print cartridge ........................................................................ 58
Replace the pickup roller ........................................................................... 61
Replace the separation pad ....................................................................... 64
Clean the product .................................................................................................................. 67
Clean the pickup roller ............................................................................................. 67
Clean the paper path .............................................................................................. 68
Clean the print-cartridge area ................................................................................... 69
Clean the exterior ................................................................................................... 71
Product updates ..................................................................................................................... 71
8 Solve problems ............................................................................................................... 73
Solve general problems .......................................................................................................... 74
Troubleshooting checklist .......................................................................................... 74
Factors that affect product performance ..................................................................... 75
Interpret control-panel light patterns .......................................................................................... 76
Clear jams ............................................................................................................................ 79
Common causes of jams .......................................................................................... 79
Jam locations .......................................................................................................... 80
Clear jams from the input tray ................................................................................... 80
Clear jams from the output areas .............................................................................. 83
Clear jams from inside the product ............................................................................ 85
Solve repeated jams ................................................................................................ 86
Change the jam recovery setting ............................................................................... 86
Solve paper-handling problems ................................................................................................ 87
Solve image-quality problems .................................................................................................. 89
Image defect examples ............................................................................................ 89
Light print or faded ................................................................................... 89
Toner specks ............................................................................................ 89
Dropouts ................................................................................................. 90
viii ENWW
