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Error Message Solution
Load Paper Insert paper.
Initializing...
Cleaning...
Printing... Cool down mode
No action to take.
Fatal Error 65 Power cycle. If error still appears, call HP customer service.
Door is open Secure all doors.
Jam in tray1. Clear jam and then
pressOK.
Jam in cartridge area. Open top cover
and remove cartridge. Clear jam.
Refer to User Guide.
Manual Feed. Plain, Letter. Or press OK
to use available media.
Manual Duplex. Load tray 1. Press OK
to continue.
Press the OK button on the 2-line control panel or tap OK on the
touchscreen control panel when ready.
Supply Memory Error.
Install black cartridge.
Incompatible black cartridge.
Protected black cartridge.
Unauthorized black cartridge.
Take out and reinsert the toner cartridge or imaging drum. If error still
appears, call HP customer service.
Black cartridge is very low.
Used or counterfeit black cartridge
inuse.
Replace with a new cartridge or imaging drum.
NOTE: Do not connect the USB cable until you are prompted to do so.
Method 2: Download from printer support website
(Windows and Mac OS)
1. Go to www.hp.com/support/ljM227MFP.
2. Select Software and Drivers.
3. Download the software for your printer model and operating system.
4. Launch the software le from the folder where the le was saved.
5. Follow the onscreen instructions to install the software.
6. When prompted to select a connection type, select the appropriate
optionfor the type of connection.
Method 1: Download HP Easy Start
(WindowsandMac OS)
1. Go to 123.hp.com/laserjet, and click Download.
2. Follow the onscreen instructions and then prompts to save the le to the
computer.
3. Launch the software le from the folder where the le was saved.
4. Follow the onscreen instructions to install the software.
5. When prompted to select a connection type, select the appropriate option
for the type of connection.
Control panel error message
Troubleshooting
User guide and additional support resources
The user guide includes printer usage and troubleshooting information.
Itisavailable on the web: Go to www.hp.com/support/ljM227MFP.
Check for rmware updates
1. Go to www.hp.com/support/ljM227MFP.
2. Select a printer or category from the list, and then click Drivers.
3. Select the operating system, and click the Next button.
4. Select Firmware, and click the Download button.
Use the scan feature
Use the HP Scan software on your computer to start a scan job at the printer.
Windows
Click Start, select Programs or All Programs, select HP, and then
selectHPScan.
Mac OS
Go to the Applications folder and open HP Easy Scan.
Download and install the software
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